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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,104 reviews

December 26, 2023

we we very happy with our Salesman Tora and the helpful customer care we received More

by laless1031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tora Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in Finance was GREAT!
Jan 02, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the 5-star rating! We're delighted to hear that you were very happy with Tor, and the helpful customer care you received. We hope to see you next time! Enjoy your new ride! - The Herb Chambers BMW of Sudbury Team

December 23, 2023

Cassie is wonderful she followed up with how was everything even after the sales . I highly recommend to visit her if you decide to buy bmw More

by halilgokhanokan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Bell
Dec 27, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Halil! We're so glad to know that Cassie provided you with excellent follow-up service at Herb Chambers BMW of Sudbury. We appreciate your recommendation and thank you for choosing us!

December 23, 2023

Cassie was great! Followed up from start to finish! Highly recommend doing business with her. More

by Jpl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Bell
Dec 29, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jpl! Thank you so much for your kind words! We're thrilled to hear that Cassie provided you with exceptional service and that you had a positive experience from start to finish. At Herb Chambers BMW of Sudbury, we take pride in delivering outstanding customer service, and it's always rewarding to receive such positive feedback.

December 22, 2023

Very Easy ,Salesman Jonas Souza very nice guy to deal with , Great communication, and got me the deal I wanted , came through with all we agreed upon , was a pleasure to deal with him More

by Joethepaver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonas Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers BMW of Sudbury responded

Joe, we're delighted to know that Jonas provided you with a great experience at Herb Chambers BMW of Sudbury. Thanks for your kind words and for choosing us!

December 22, 2023

Manny was great helping us with our car lease renewal at BMW Sudbury. Joe get us through the paperwork smoothly. Dipesh made sure that we have the latest information about the car. Would highly recommend More

by RT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph D'Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dipesh Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers BMW of Sudbury responded

We're delighted to know that Manny, Joe and Dipesh were able to assist you with your lease renewal at Herb Chambers BMW of Sudbury. Thanks for the high recommendation! We look forward to serving you again in the future.

December 22, 2023

Very professional, helpful and knowledgeable, demonstrating customer care commitment and expertise! Would recommend without any reservation! Happy Holidays! More

by Kamen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fasano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cappelletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Walsh Jr.
Jan 03, 2024 -

Herb Chambers BMW of Sudbury responded

Hey Kamen! We're delighted to know you had a positive experience at Herb Chambers BMW of Sudbury. We appreciate your recommendation and see you again! Happy Holidays and enjoy your new ride!

December 22, 2023

Cassie was great to work with! She is very friendly and knowledgeable and made the buying experience very quick and easy. Is was the most efficient experience I've had buying a c More

by Rob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dipesh Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nana Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Bell
Dec 22, 2023 -

Herb Chambers BMW of Sudbury responded

Rob, we're delighted to know that Cassie made your car-buying experience at Herb Chambers BMW of Sudbury quick and easy. We appreciate the feedback and look forward to seeing you again in the future!

December 21, 2023

Great customer support. Excellent genuius service during pickup. Overall post sale process especially in the area of reaching out insurance needs improvement. More

by rsa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dipesh Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nana Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Happas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Chambers BMW of Sudbury responded

Thanks for your feedback! We're glad to know you enjoyed our customer support and genius service at Herb Chambers BMW of Sudbury. Your comments about the post-sale process are noted - we're always looking for ways to improve.

December 21, 2023

My car was taken in on Wednesday. As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I More

by kevinblair677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers BMW of Sudbury responded

Kevin, I'm sorry to read about your experience. It's important that our customers feel valued and informed throughout their service process, so it's concerning to see we've missed the mark here. We'd like a chance to make things right - please reach out at your earliest convenience so we can discuss this further. Thank you, Sean King - General Manager - sking@herbchambers.com

December 20, 2023

As always, Bmw has delivered the best to me being a 40 year Customer of foreign motors More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fasano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastien Fabre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Bell
Dec 20, 2023 -

Herb Chambers BMW of Sudbury responded

Hey Phil, thank you for the 5-star rating! We're honored to have you as a loyal customer for 40 years at Herb Chambers BMW of Sudbury. We hope to see you next time! Drive safely!

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