Herb Chambers BMW of Sudbury

I had a flat tire over the weekend and my car was towed (unannounced) to the dealership. - The service advisor was very helpful and understanding of my predicament. I had a lot of questions before i could (unannounced) to the dealership. - The service advisor was very helpful and understanding of my predicament. I had a lot of questions before i could authorize the work that was recommended for the vehicle (which turned out to be more expensive than i anticipated) and that required a lot of back and forth with the repair team. The Service Advisor worked it out favorably to my satisfaction and in my best interest. That was most appreciated. More

Great service with Nick, very friendly staff as well. Only complaint is I wish they had a vending machine like they use to. Only complaint is I wish they had a vending machine like they use to. More

Top Notch service. brought my car in at appointment time. I got a e-mail with in two hours. Serice fast and detailed video of what needed to be done. brought my car in at appointment time. I got a e-mail with in two hours. Serice fast and detailed video of what needed to be done. More

Had a good experience with Chelsie, she was knowledgable about the vehicle and was super helpful throughout the whole process. I was a little nervous before hand but she was very kind and genuine to me, not about the vehicle and was super helpful throughout the whole process. I was a little nervous before hand but she was very kind and genuine to me, not pushy. More

Great service, was able to book an appointment and a loaner with less than a week’s notice. Brynn was great, attentive and knowledgeable. loaner with less than a week’s notice. Brynn was great, attentive and knowledgeable. More

Took my car for 20k mi service. I was really impressed with the location and the work. Would be 5 stars except I waited for my car and it was over 3 hours. I did expect to wait 2 ho I was really impressed with the location and the work. Would be 5 stars except I waited for my car and it was over 3 hours. I did expect to wait 2 hours ish but for a scheduled service with nothing wrong, over 3 was excessive in my experience owning BMW’s for the last 15 years. My service agent Travis was great More

2 hours for an oil change . Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous More

We had a great experience working with Jack. He is intelligent , never rushed me, answered our questions in details, and made the whole process very smooth. What is even more important- his pr He is intelligent , never rushed me, answered our questions in details, and made the whole process very smooth. What is even more important- his professionalism made a strong trust between us. I am very pleased working with Jack and the team and highly recommend him to my friends More

Consistently exceptional customer service from check in to check out of service department. Yordanys was above and beyond courteous and professional through the entire experience. to check out of service department. Yordanys was above and beyond courteous and professional through the entire experience. More

The Championship Team of Service @ BMW of Sudbury. The newly renovated facility only enhances the experience for customers who elect to wait on their vehicle. The newly renovated facility only enhances the experience for customers who elect to wait on their vehicle. More