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Hendrick Volkswagen of Concord
Concord, NC
616 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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616 Reviews of Hendrick Volkswagen of Concord
November 07, 2016
Great experience! My family and I are from California so getting me a car out here for college was a little difficult. The staff at volkswagon was super understanding a My family and I are from California so getting me a car out here for college was a little difficult. The staff at volkswagon was super understanding and very accustomed to our needs! They were very friendly and fun and it made all the paperwork and boring things go by quickly because we had lots of fun while we were doing it! The staff was fun-loving, spirited people who cator to the needs of the individuals and families and want the best for you! They are great at helping out any questions you may have and give you a great run down of each car your interested in and what you are getting yourself into, being honest and truthful! They were cheerful people and I enjoyed purchasing my car from them! More
by Ham0311
Employees Worked With
Sarah, BreAnna Griffin
October 27, 2016
Best service Working with BreAnna was a pleasure it was not that "normal" car sales hassle. As we sat down instantly we knew she cared for us and wanted to make us Working with BreAnna was a pleasure it was not that "normal" car sales hassle. As we sat down instantly we knew she cared for us and wanted to make us as comfortable as possible. We actually purchased 2 cars from her. Highly recommend her to friends !! More
by Crusso0821
Employees Worked With
BreAnna Griffin
October 27, 2016
Appreciation to BreAnna Griiffin My wife, Carol & I first met BreAnna Griffin September 8, 2016. I was having trouble trying to register our 2012 VW TDI for buy-back. We met with B My wife, Carol & I first met BreAnna Griffin September 8, 2016. I was having trouble trying to register our 2012 VW TDI for buy-back. We met with BreAnna, it was our great fortune as she started telling us how to enter the info for the buyback; she suddenly paused and said "come with me to my desk and I will get your registered" - she did, in a very business like, professional manner, complete our registration to sell. The following week we found in their Honda lot a 2014 Honda, CRV EXL, one local owner, color we had hoped for, etc. With the cost of the Honda we felt it was not possible for us to purchase - her expertise sales ability she made it possible, we bought our pride & joy on September 13, 2016. BreAnna has become one our very close friends - one who truly cares, in fact we have told her our precious Heavenly Father has given her a gift of dedication to to "OTHERS.' Thank you BreAnna. More
by Happy Family
Employees Worked With
BreAnna Griffin
October 26, 2016
Good location. Neat clean building. Very customer friendly BreAnna was very well trained and knew what she was doing unlike many sales people at other locations. Was helpful when I called back, and look forwa BreAnna was very well trained and knew what she was doing unlike many sales people at other locations. Was helpful when I called back, and look forward to working with her in the future. More
by robert c peters
Employees Worked With
BreAnna Griffin
October 26, 2016
Awesome experience. I bought a new Passat a few weeks ago, it was the best car buying experience I could've had. Breanna made things comfortable and simple. It truly was I bought a new Passat a few weeks ago, it was the best car buying experience I could've had. Breanna made things comfortable and simple. It truly was an awesome and quick experience. All of the staff she introduced me to was professional and knowledgeable on their products. I couldn't of asked for an easier and more pleasant experience. Thank you!!! More
by zabrooks
Employees Worked With
BreAnna Griffin
October 26, 2016
Excellent sales and service BreAnna is knowledgable about vw brands and very helpful with our total buying experience . She also is currently helping us with the TDI buy back pr BreAnna is knowledgable about vw brands and very helpful with our total buying experience . She also is currently helping us with the TDI buy back program. My wife and I would highly recommend her to anyone . More
by Vwcabinets28
Employees Worked With
BreAnna Griffin
August 31, 2016
Best Experience Ever We decided to visit Hendrick Volkswagen of Concord due to our experience at Hendrick BMW. We were not disappointed. BreAnna Griffin met us with a smil We decided to visit Hendrick Volkswagen of Concord due to our experience at Hendrick BMW. We were not disappointed. BreAnna Griffin met us with a smile. She was friendly and knowledgeable. I felt like I had known her forever and respected her comments and great advise. She was not pushy and wanted us to be happy with our purchase. Patrick in finance was fast and accurate. He was able to get us a great deal. John Cauble was great too. It was truly a stress free experience. We would gladly refer people to Hendrick Volkswagen of Concord. Thank you to a great team!!!!! More
by Kathy and Bryan Tuttle
Employees Worked With
John Cauble, BreAnna Griffin, Patrick Steadman
August 24, 2016
Dealership made things right after some mistakes I purchased a new TDI Golf wagon and was very disappointed with the sales person promising things they could not deliver, also found that when I went I purchased a new TDI Golf wagon and was very disappointed with the sales person promising things they could not deliver, also found that when I went to finance the numbers were different than what I had discussed with sales person. As if that wasn't enough when I brought the car in for service I was told that one of the tires that were on the vehicle when purchased had a bubble in the sidewall and that I should contact Pirelli for warranty. I notified the service staff that the dealer that sold the tire had to submit the claim. They said they would send the tire to Pirelli. After several weeks no one contacted me with status of the claim. after several e-mails I was told by service staff that the status was "in Pirelli" whatever that means. finally (5 months later) after contacting VW directly I was told I had to get in touch with Pirelli myself, and then I called the service dept and was told a that Pirelli had declined the warranty. Why the conflicting stories, why was there no follow up by the dealership. All around bad customer service! I won't be going back to Hendrick and I don't recommend them to anyone looking for a VW. After writing this review I was contacted by the Retail operations Manager at Hendrick and I'm confident that the lapse that I experienced will be remedied in the future. There was a genuine effort to make things right on the part of Hendrick. More
by disapointed1
Employees Worked With
Wes White, and Samantha Henson
April 20, 2016
STRESS FREE! The moment we arrived for our appointment, we were immediately greeted by the sales rep, Jay Allen. He was friendly, down to earth and very helpful. H The moment we arrived for our appointment, we were immediately greeted by the sales rep, Jay Allen. He was friendly, down to earth and very helpful. He worked efficiently and offered great advice along the way. When we got approved and met with the finance rep, Patrick, the process went smoothly and fast. Both gentleman were patient with us (we had our toddler along with us), very professional and friendly. We are thankful to have had such a STRESS FREE purchase process for our Lincoln Navigator. We will gladly refer people to Hendrick Volkswagon of Concord. :-) More
by pkillings
Employees Worked With
Jay Allen, Patrick Steadman
March 20, 2016
absolutely loved this dealership! I had previously been to several dealerships before coming here. The experience that I had at the previous dealerships were stressful, pushy, overwhel I had previously been to several dealerships before coming here. The experience that I had at the previous dealerships were stressful, pushy, overwhelming and honestly felt as if they only wanted my money and did not care about me, as a buyer. When we arrived at at Hendrick Volkswagen, i was immediately greeted with a smile from Blaze. Of course, at first i thought it was going to be like my past situations, but Blaze made the process from beginning to end an enjoyable visit. He was so patient, so kind and friendly. I felt 100% comfortable being his customer from start to finish. His enthusiasm and strive to make sure we were happy showed the entire time we were there, which was about 4 hours. I finally got the car i loved, and i never felt pressured to buy it. Also, Joe (not sure his last name) was there also, helping every step of the way. This pair of guys was AWESOME! Go see blaze and joe at Hendrick Volkswagen before you go anywhere else!!! More
by OliviaThreatt
Employees Worked With
Joe , Blaise Thomas
