Hendrick Volkswagen of Concord

Customer service was outstanding. Robert and Brianna (sale manager)were willing to go above and beyond. They care about us and not like just another sale. Robert and Brianna (sale manager)were willing to go above and beyond. They care about us and not like just another sale. More

I would say we had a good experience with Hendrick VW. We went to a few dealerships and felt most comfortable at Hendrick. Robert has a friendly, non-pushy approach that we appreciated. Purchasing a new c We went to a few dealerships and felt most comfortable at Hendrick. Robert has a friendly, non-pushy approach that we appreciated. Purchasing a new car is not a pleasant experience, in general. You're making a huge investment, and you just hope you've done enough research to not get bamboozled. I think Hendrick VW made the process as good as it could be. More

Today, I had the pleasure of working with Ruslan, who provided me with the best customer service I’ve ever experienced at a dealership. He was honest and transparent, never pushy, and maintained a calm d provided me with the best customer service I’ve ever experienced at a dealership. He was honest and transparent, never pushy, and maintained a calm demeanor throughout our interaction. Even though I wasn’t looking to purchase a car today—just exploring my options—he patiently answered all my questions. Ruslan showed me various trim levels and offered insightful comparative analysis. He allowed me to sit in each vehicle, demonstrating their features while taking the time to understand my preferences and needs. His dedication made me feel valued as a potential customer. I can’t wait until I’m ready to buy my vehicle, and I will definitely be returning to work with him again! More

I needed to purchase a newer auto but could not decide on make or model. I had never considered a VW before and just stopped to look. Robert Nixon greeted me as I was browsing the used cars, I though oh no n make or model. I had never considered a VW before and just stopped to look. Robert Nixon greeted me as I was browsing the used cars, I though oh no not a high pressure salesperson. But I was quite surprised, he was so helpful explaining different models and safety features. As both my wife and I are in our 80s we need all the safety features available. It was a joy to work with Mr Nixon and Mr Davis I will be happy to recommend both of them to family and friends. More

I had an amazing experience here! ! They answered all of my questions and were very responsive and informative. ! They answered all of my questions and were very responsive and informative. More

I have purchased many cars but never had an experience better than my purchase with Ruslan and the folks at Hendrick. Took lots of extra time to send me pictures and video chat. Everything was exactly as better than my purchase with Ruslan and the folks at Hendrick. Took lots of extra time to send me pictures and video chat. Everything was exactly as they promised and the process was completely electronic and fast. I recommend them highly. Check them out. More

Best experience and it was my first time car buying Robert and DJ made it easy for me and had a good time and experience.. thanks Robert and DJ made it easy for me and had a good time and experience.. thanks More

Everyone was friendly. I was promptly greeted by more than one person and the sales agent was informed I was there. I was promptly greeted by more than one person and the sales agent was informed I was there. More

I recently had the pleasure of working with Robert Nixon and Jairo Vargas at the VW dealership, and I can't speak highly enough of the experience. I was beginning to look into cars because I wanted to switc and Jairo Vargas at the VW dealership, and I can't speak highly enough of the experience. I was beginning to look into cars because I wanted to switch from a small Q5 Audi to a larger car in the next 4-6 months and the Atlas caught my eye. My positive experience began when I first inquired about the vehicle. All dealerships I reached out to did slightly the same thing but Robert used his ingenuity quickly. Yes, all dealerships call you immediately but Robert also followed up with an email. I understand that the goal is to get you on the phone but I work in an office and that is not possible. He is an incredibly intelligent salesman because he recognized that I was much more responsive in my emails and began to switch communication swiftly to emails. Instead of half answering my questions in the emails - Robert was detailed, gave me exact numbers and still extremely pleasant. Not once did he try and push the "let's have a phonically to get more info" card like other dealers - because that is why I did not answer THEIR emails. That tactic annoys me, haha! This was my first thumbs up with my experience with Robert. From the moment I walked into the dealership, the young woman at the front desk was kind and welcoming. I did my first test drive and meeting with Robert and he answered every single question under the sun that I had & felt good about the potential purchase but wanted to shop more and sleep on it. When I came back the next day to see the car again after sleeping on it and test driving other Hendrick brands that morning I met with Jairo. His professionalism made the entire process smooth and stress-free. Through our conversations at the dealership and the test drive process I learned that Jairo is an extremely driven and hardworking individual, and his dedication is truly inspiring. His passion for what he does not only made the car-buying experience exceptional but also sold me on the VW brand itself. If someone like Jairo represents the company, it speaks volumes about the standards VW upholds. Knowing that VW employs people of Robert and Jairos caliber gives me complete confidence in the brand and the quality of service I can expect. Robert & Jairo's commitment, enthusiasm and respect for me as a buyer were key factors in my decision, and I’m grateful to have worked with two people so exceptional. Also, I wanted to note both the Sales Managers on Duty (Saturday & Sunday) as well as the finance team, Barry Tate (he was lovely!). When I say that the Sales Manager on Sunday went above and beyond, I mean it. After visiting other car brands - with Robert, Jairo and BreAnna I felt like more than just a sale; I felt truly valued. It may be status quo to WRITE HAND WRITTEN thank you notes, but it literally blew me away when I went to move all of my things to my new car and opened the glove box and saw the note from BreAnna Griffin. The entire team at VW Concord that I worked with is extremely emotionally intelligent (rare), thoughtful and honestly, very funny. Thanks to their exceptional service, I decided to drive away not only with a fantastic car but also without buyers regret. One of the most positive experiences I have had while car shopping in Charlotte. Highly recommend this dealership and these two outstanding individuals! More

My experience with Hendrick volkswagen was amazing. We enjoyed the time with our salesperson Robert. Top notch service! We enjoyed the time with our salesperson Robert. Top notch service! More