Hendrick Toyota of Wilmington

I wrote this email to the sales person I worked with at Hendrick Toyota to convey my disappointment in how I was treated in late October 2012. I have taken out the names but the point I believe is clear. Hendrick Toyota to convey my disappointment in how I was treated in late October 2012. I have taken out the names but the point I believe is clear. After this email I received a nasty phone call telling me that it was mostly my fault and he wasn’t really mad so if I wanted to come back I was allowed to. Please read below and let me know if you would have bought this truck. Dear Sir, I wish to convey my disappointment during the past week. For a company that promotes such high customer service, I have yet to experience it. I want you to know that I am inclined to no longer purchase a truck from your establishment. The biggest reason for this decision is the lack of customer service from Hendrick Toyota. I went to look at trucks on Sunday, was met by a gracious sales staff, and was offered a great deal on a new Toyota Tundra. After that the service stopped. I was also told that because it was at another location and pending its availability, it would be at Hendrick Toyota either Monday or Tuesday, and I would be able to pick it up on Tuesday or Wednesday. After no phone call Monday morning, I proceeded to contact the sales representative to see if my truck had arrived, and I had a few questions regarding the paperwork. The sales representative said that he would look into the arrival of the truck and get back to me, and deferred my other questions to a business manager. That was the last time I heard from the sales representative. I called again Tuesday, and asked to speak to a customer representative, specifically stating not a sales person. The receptionist asked why I wanted to speak with a customer service representative. I told her I have a few questions, somewhat vaguely, but I did not feel like I had to explain myself to her. She then told me all of the customer service representatives were busy and transferred to me to a sales person. The sales person told me that they had sent people to pick up my truck today and my truck would arrive later that day. I told him great, and asked when it arrived if he could have someone please take a picture of it so I can show it off at work before I picked it up. I never received a picture. Later that night I called my creditor, and I told them about some of the issues I was having up to that point, mainly with the taxes. So they called Hendrick Toyota, on my behalf, and were subsequently transferred to the original sales representative. I was told by the USAA representative that the original sales representative I was dealing with was with a customer and he would call me back. However, I never received a call. On an unfortunate side note, on Tuesday I talked to one of the gentlemen whom I work with. He had, on the same Sunday I was shopping, bought an identical Toyota Tundra from Stevenson Toyota in Jacksonville. He said, and proved, that he paid $34,500, and I was still on hold with mine and I was paying $35,500. At that point I was a little down on my deal but I assured myself I was paying for customer service. I will be honest, to a reasonable extent price is never the overall deal breaker with me. I want to work with someone who cares about me and my situation. On Wednesday, the financial manager was back from a day off. I called him and discussed with him for over an hour how the taxes worked with Military in the state of Ohio. It was an absurd fight throughout this conversation regarding a state law where I was clearly in the right. I understand that it was difficult, and he eventually conceded to working on it and we hung up. I called him back a little over an hour later to let him know that I might have found him a solution. He told me he had already figured it out, and it was no issue. I thanked him, but I had lost more than 2 hours of my working day dealing with that. At the end, I felt like I had won an arm wrestling contest. We departed our conversation and for the third time in three days I was promised that my truck was on the way and would be ready for pick up on Thursday. I asked if I could get a picture of the truck emailed to me, so that I could show it off at work before I picked up the truck and again I was told that wouldn’t be a problem. I never received the picture. It is currently 7:24 pm Thursday and I still have yet to receive a phone call, I don’t know if my truck has arrived, and honestly at this point I don’t care because, instead of picking up a new truck tonight I am writing this email. Very Respectfully, Former Hendrick Toyota Customer After this email I received a nasty phone call from the Hendrick Toyota sales representative but at least I heard from him. Hendrick Toyota went from Hero to Zero in less than 5 days. After that phone call I never heard from them again. I know that I am posting this a little after the fact but hopefully it shows my enormous disappointment with Hendrick Toyota and their customer service. More

Chris Ronda worked hard to find the perfect tundra for me. And Judah knocked the ball out the park with finance. The truck I bought was a 2004 Toyota tundra sr5. It was very clean and fit right for my fam me. And Judah knocked the ball out the park with finance. The truck I bought was a 2004 Toyota tundra sr5. It was very clean and fit right for my family of 5 plus dog. More

My husband and I have prchased two vehicles from Toyota of Wilmington in the past three years. This time around we were shocked by the poor treatment we received. We arrived, CHECK IN HAND, to buy a new 4r of Wilmington in the past three years. This time around we were shocked by the poor treatment we received. We arrived, CHECK IN HAND, to buy a new 4runner. We were quoted a price we didn't plan on paying, so naturally, we counter offered. Not only did the salesperson not call us back to properly communicate... But when WE called back to check the status of the negotiation (we really wanted the 4runner), we were told that he didn't plan on calling us back bc he couldnt 'go that low'. Really? Not even a COUNTEROFFER!? Give me a break! We couldn't believe it. We were told that they were "just moving a car" and that they couldn't do anything else for us. Wow! I couldn't believe they wouldn't even discuss other options or anything. Guess they're not interested in selling cars. Needless to say we'll be taking our $ elsewhere. More

Greetings Dawn Fromme and Toyota of Wilmington: I LEASED Greetings Dawn Fromme and Toyota of Wilmington: I LEASED A HIGHLANDER FROM dAWN/TOYOTA OF WILMINGTON IN 2008 and was totally SATISFIED WITH DAWN'S Greetings Dawn Fromme and Toyota of Wilmington: I LEASED A HIGHLANDER FROM dAWN/TOYOTA OF WILMINGTON IN 2008 and was totally SATISFIED WITH DAWN'S EXCELLENT HELP WITH SEVERAL DIFFERENT OPTIONS AND HER FRIENDLY ATTITUDE. IN THE PAST SHE REACHED OUT TO ME ABOUT A NEW LEASE AND/OR PURCHASE AND HONESTLY SHE LEASED ME A 2011 HIGHLANDER OVER THE PHONE. AS USUAL WE WENT TO HER OFFICE AND WITHIN 1 HOUR CHECKED OUT THE CAR,WENT OVER THE GREAT UPDATES SINCE 2008, AND SIGNED ALL THE PAPERS. HER OVERALL SALES/SERVICE/FRIENDLY ATTITUDE WAS OUTSTANDING IN EVERY WAY. I HAVE ALREADY RECOMMENDED HER TO SEVERAL FRIENDS/RELATIVES AND GREATLY APPRECIATE HER SUPERB ASSISTANCE. TOYOTA SHOULD PROMOTE HER BUT I'LL BET SHE WANTS TO KEEP HER POSITION IN SALES BECAUSE SHE OBVIOUSLY THOROUGHLY ENJOYS MEETING HER CUSTOMERS.. THANK YOU DAWN FOR ALL YOUR HELP DON WOFFORD 910-686-5195 More

I am 60 years old and this is by far the best car buying experience that I have ever had. I would and will recommend this dealership to everyone. experience that I have ever had. I would and will recommend this dealership to everyone. More

communication between salesperson and finance was not good. Jake was thorough and presented the information regarding the car professionally, but It seemed he didn't have the authority to complete tra good. Jake was thorough and presented the information regarding the car professionally, but It seemed he didn't have the authority to complete transaction,or maybe it is company policy to separate finance from sales. Please call me 630-484-4688, or 630-484-5176. I'd love to reccomend Jake to a friend but am concerned with incorrect quotes after sitting with finance manager. Bob and Pat Gillis More

My entire experience at Toyota Scion of Wilmington was pleasant and informative. I was looking for a Prius and had never driven one before. Peter Strauss is a Prius owner--actually owns the only Prius o pleasant and informative. I was looking for a Prius and had never driven one before. Peter Strauss is a Prius owner--actually owns the only Prius on the lot--and was so enthusiastic and knowledgeable about the car that I was very anxious to have the experience myself. Everyone at the dealership was professional and helpful. I will certainly recommend Toyota Scion of Wilmington. More

This was my 5th time back for a New Toyota! As always, got the best deal, the best financing, and the best treatment hands down over other dealers i've been to. Well worth the drive from Myrtle Beach! Wit got the best deal, the best financing, and the best treatment hands down over other dealers i've been to. Well worth the drive from Myrtle Beach! With the great job that Justin did with getting me out of my old car into a brand new Corolla S and lowering my payments, why would I every think to stop elsewhere. Have bought from them since 2002 and I will be back again and again with the great folks and service you get from toyota of wilmington! More

My best friend was in the market for a new car. I recommended that she check out the new Camrys at Wilmington Toyota. I also recommended that she contact Jake Tucker. Jake is a mover and a shaker. He recommended that she check out the new Camrys at Wilmington Toyota. I also recommended that she contact Jake Tucker. Jake is a mover and a shaker. He makes people feel safe and that they are not working with just another car salesman out to make a sale. I was actually with her when she bought the car. We are both Nurse Managers and are very busy. I have never seen a deal made so fast and accurate and painless. Kudos to Jake - he was the center of a very successful transaction. I'm working on another friend right now who is also interested in the new Camrys. Jake is definitely in the right business!!!!!! Terri King More

Justin went above and beyond to find me my dream car. There wasn't one available in Wilmington, but he went out of his way to find one elsewhere and have it shipped down for me. I wanted a car with leath There wasn't one available in Wilmington, but he went out of his way to find one elsewhere and have it shipped down for me. I wanted a car with leather and roof racks, which this one was lacking, but before he even let me see it he had both put on the vehicle. I was very satisfied with him as my salesman and Toyota of Wilmington. More