Hendrick Toyota of Wilmington

Excelllant sales service I just purchased a new Toyota and had a very positive experience. The sales rep I worked with, Michael, was did not pressure me and was very knowledg I just purchased a new Toyota and had a very positive experience. The sales rep I worked with, Michael, was did not pressure me and was very knowledgeable about the vehicles I looked at. I was greeted by him as soon as I stepped out of my car and showed me what I was looking for. I highly recommend Michael O. and Hendrick for a very positive purchasing experience. More

MY Test Drive !! Trey was very friendly and personable. We looked at used cars and received a quote for trading my car. Trey asked us to look at a new car and we did. Trey was very friendly and personable. We looked at used cars and received a quote for trading my car. Trey asked us to look at a new car and we did. We had a short test drive and that was pleasant. We liked the car and Trey seemed able to answer most of our questions. More

I recently purchased a 2014 Toyota 4Runner SR5. The sales associate I worked with was Kristine. She was a very effective communicator and through utilizing this attribute quickly narrowed down the vehicles a associate I worked with was Kristine. She was a very effective communicator and through utilizing this attribute quickly narrowed down the vehicles and options I was most interested in without wasting my time. The sales process went very well from start to finish and I am happy to say it was due mainly to her strong work ethic, product knowledge and yearning to please the customer. I will recommend this dealer to friends and family due to the knowledgeable and courteous staff. The reason for not giving a great mark falls on the detail / service department. Upon receipt of the vehicle my wife and I observed what appeared to be several drops of hard glue like drops on the driver side windows and paint along with an approximate 6 inch scratch on the front left quarter panel. I understand that I purchased the vehicle on a Sunday and the appropriate personnel may not have been working and I am in the process of getting that rectified. All in all it has been a great experience and I hope to continue to work with the dealership in the future. I will add another review upon the completion of getting the above listed discrepancies resolved in order to evaluate their customer service and attention to detail. R/S Justin Gurley More

May 2013 my husband and I purchased a 2013 Toyota Sienna from Hendrick Toyota of Wilmington, and we were incredibly pleased with the buying experience. So about a week ago we returned to buy a 2006 Toyota S from Hendrick Toyota of Wilmington, and we were incredibly pleased with the buying experience. So about a week ago we returned to buy a 2006 Toyota Sienna to have as a second vehicle. We did not shop around, we went straight to Hendrick, because we greatly appreciated their previously excellent level of customer care. The sales associate, Katrina was curt with me and failed to acknowledge me throughout the transaction. Afterward, she text messaged my husband from her private cell phone on two occasions. On top of her already unprofessional behavior, this was not okay with me. I called and spoke to Jack Morgan, Retail Operations Director, about the experience. He was incredibly rude and tried to blame the displeasure on my marriage and said it is accepted within the industry to text message customers. Then get a business line to do so! I guarantee that I am not the only woman that would not appreciate a female text messaging her husband, regardless of what the "industry" finds acceptable. He offered no empathy for how such treatment might make a customer feel after spending, well over $44,000 cash at their business! I then called to speak to Doug Thompson, General Manager. I was informed that Mr. Thompson was in that day and I could leave him a voicemail. It has been three days, and I have yet to hear from Mr. Thompson. Ironically enough, my husband totaled our 2013 Toyota Sienna yesterday. Based off of our most recent experience with Hendrick, I would rather spend well over market value for a vehicle than give them our business ever again. What a disgraceful way to treat returning customers! More

Great Dealership.... Very nice and knowledgeable service department. I would suggest this group of employees to anyone. The wwaiting room is great too! Best Regards Luther Smeilus department. I would suggest this group of employees to anyone. The wwaiting room is great too! Best Regards Luther Smeilus More

My husband and I had a great experience. We received an awesome price for our 2013 Toyota sienna, which is great for our growing family. We will use this dealership again! awesome price for our 2013 Toyota sienna, which is great for our growing family. We will use this dealership again! More

We walked in ready to buy a car & even though there were several people standing around not one acknowledged. Had to ask someone about a car we were interested in & they said they only had one & pointe were several people standing around not one acknowledged. Had to ask someone about a car we were interested in & they said they only had one & pointed outside. After looking at the car we had to go back in to find someone to get the keys to open it up. We passed on that but when we showed interest in another car nothing from the sales person. We are a very presentable middle-aged, middle class+, couple. We left upset and headed to Stevenson Mazda where we were welcomed and bought a car. More

Sylvia is a great representative for Toyota. She really cares about her customer. She listens to the customer's concerns, follows up, and keeps them up to date on the status of their vehicle. I love hav cares about her customer. She listens to the customer's concerns, follows up, and keeps them up to date on the status of their vehicle. I love having her take care of my vehicle. She should be a model for others. More

My salesman Peter Strauss was wonderful. He answered all my questions and was honest throughout the entire buying process. I have been back to the service department and worked with Sylvia. She has been won my questions and was honest throughout the entire buying process. I have been back to the service department and worked with Sylvia. She has been wonderful. I will continue to recommend Hendricks Toyota Scion Wilminghton. More

Bobby was friendly, cool, and professional over the course of my visits and phone calls while I decided on my purchase. I never felt pressured, and enjoyed the atmosphere provided by your new facility course of my visits and phone calls while I decided on my purchase. I never felt pressured, and enjoyed the atmosphere provided by your new facility and friendly employees. Oh, and thanks for the Starbucks! More