Hendrick Toyota of Wilmington

Great salesman & financial gentleman! Most personal, professional knowledgeable and easy to work with. Danny followed through promptly with information requested and kept me informed of c Most personal, professional knowledgeable and easy to work with. Danny followed through promptly with information requested and kept me informed of car status. Followed up with any questions I had the day after pick up. More

service Sylvia Jeffcoat was helpful and courteous and I was satisfied with the work done and also happy to have my car washed and did not have to wait lo Sylvia Jeffcoat was helpful and courteous and I was satisfied with the work done and also happy to have my car washed and did not have to wait long More

Excellent, prompt service for our Avalon Hybrid This was a 30K-mile service + NC Inspection visit, which Sylvia said would take 1:30 hrs. She had us out of there in 1:20 - with an exterior wash! S This was a 30K-mile service + NC Inspection visit, which Sylvia said would take 1:30 hrs. She had us out of there in 1:20 - with an exterior wash! Staff was accommodating & held the door for my wife's wheelchair, etc. Very pleasant, comfortable waiting area (except for a very loud woman on her cellphone). Maybe post a sign for "no phone calls" - and have another area where it's OK? Sylvia's the best - since 2011! More

First Toyota purchase My experience here was ultimately very good with only a small hiccup at the beginning. I enjoyed the small talk with my salesman and the sales manager My experience here was ultimately very good with only a small hiccup at the beginning. I enjoyed the small talk with my salesman and the sales manager which seemed very genuine. Over all a good experience. More

Excellent response and communication All done online/internet. Good followup, answered questions, very patient. Paperwork delivered as stated, telephone and e-mail followup. Car was de All done online/internet. Good followup, answered questions, very patient. Paperwork delivered as stated, telephone and e-mail followup. Car was delivered when stated by 2 very nice drivers. Price of vehicle was average. Can't rate quality of work other than the car was clean, in working order. Jim stated I could call at any time if I should have any questions as he did not actually 'sit with me' to go over the car. I'm very happy with my new vehicle - thank you!!!! More

5k mile service Very polite. Reviewed services completed on car prior to beginning work and again afterwards. Had my car in and out in no time. See them again at 10k Very polite. Reviewed services completed on car prior to beginning work and again afterwards. Had my car in and out in no time. See them again at 10k miles. More

Excellent Service I own a 2005 4-Runner with 200,000 plus miles. Brad and Keith have given me excellent advice as to when to do what. "This can wait for a few more mont I own a 2005 4-Runner with 200,000 plus miles. Brad and Keith have given me excellent advice as to when to do what. "This can wait for a few more months, but that needs attention now". Tires, brakes, air conditioning, power steering have been taken care of in a timely manner to balance cost and safety. Safety first. My next car choice is strongly influenced by Hendrick Toyota service department. More

Difficult to get service appointment Difficult if not impossible to get appointment for scheduled service. Been trying for two weeks and can't get appointment for routine service for my Difficult if not impossible to get appointment for scheduled service. Been trying for two weeks and can't get appointment for routine service for my Tundra. Never have that issue with my Jeep Grand Cherokee. My local Jeep dealer knows how to take care of their customers. Having to take Tundra to Sparks Toyota in Myrtle Beach for service. Not happy with Hendrick Toyota. Thank you Sparks Toyota for your help! More

outstanding service, selection and just a great experience I just left with my new Tacoma. It was a top rate experience. Their selection was great, and so was the whole experience. They had exactly wh I just left with my new Tacoma. It was a top rate experience. Their selection was great, and so was the whole experience. They had exactly what I was looking for and made it easy to do business. I have purchased quite a few vehicles in the past, but this was the best overall experience I have ever had. Naomi Z. and Mr. Mitchell were patient with me as I am a very particular guy. The finance office was fast and friendly. I felt at ease the whole time I was there, never felt pressured, and they presented me with multiple options to make the truck fit my budget. Their facilities are clean, spacious, and very comfortable. All the employees there seemed happy and the overall mood was positive, which speaks volumes about the organization. They also have a really nice Starbucks coffee machine and snacks available. I visited the service dept. last week for normal maintenance and was impressed with their efficiency and professionalism as well. Travis was great and got my car back to me in a snap. This was a big driver in making me return when I decided to buy a new truck, I will send my friends and my family as I feel like I have made some new friends, and we all buy Toyota vehicles exclusively. Keep up the great work and thanks again for making me feel right at home. It means a lot to me. Bill and Heather Joseph More

Service department is NOT doing good Took car in for price match on tires. Price provided to service afterwards not only did they not match the price, their price was $50 more than their Took car in for price match on tires. Price provided to service afterwards not only did they not match the price, their price was $50 more than their original quote... Did not notice until I was home! Not a happy camper!!! More