Hendrick Toyota of Wilmington

Excellent Customer Service experience. The dealership is, of course, full with high Toyota standards with very attractive "Brick & Mortar". What really makes it work is its people. John S The dealership is, of course, full with high Toyota standards with very attractive "Brick & Mortar". What really makes it work is its people. John Salinas was my contact and took the time to understand my needs and make sure they were fulfilled. Great job, John. Regards, Larry Johnson More

bought my 3rd Toyota I bought my 3rd Toyota-2nd RAV 4- at Hendrick Toyota Wilmington NC this week-was very pleased with experience- very professional- I like a Toyota I bought my 3rd Toyota-2nd RAV 4- at Hendrick Toyota Wilmington NC this week-was very pleased with experience- very professional- I like a Toyota More

Had a week in advance appointment for oil change & tire My wife arrived on time. Was told oil change and all with our coupon was supposed to be $95. When the car is ready TWO hours later.. She gets a BILL f My wife arrived on time. Was told oil change and all with our coupon was supposed to be $95. When the car is ready TWO hours later.. She gets a BILL for $126. Greg The service was talking so fast she just paid the bill & left. Love Hendrick Toyota of Apex.. Our second sub-par service with the Wilmington store.. They have lost us in the future More

Satisfied Customer I was weary at first searching for a new vehicle; my sales associate was very helpful. He made my car buying experience wonderful. I would recommend H I was weary at first searching for a new vehicle; my sales associate was very helpful. He made my car buying experience wonderful. I would recommend Hendrick Toyota of Wilmington to anyone looking for a new vehicle. More

Buyer beware! I’m not the first with this type of experience ****BUYER BEWARE!!!**** Sorry does not even begin to describe the frustration I have been through with this dealership. I have been looking for a tr ****BUYER BEWARE!!!**** Sorry does not even begin to describe the frustration I have been through with this dealership. I have been looking for a truck to buy for over 2 months! I came down this way on vacation, found this truck online and called. Amanda told me that the truck was for sale and that she would take pictures of t for me to see. I told her I was an hour and a half away and that as soon as she sent me the pics I would drive up the coast and look at it. I never heard back from anyone and I never received and pics. I called back 2 hours later a d was told that Amanda had given the duty of photographing the truck to another xxxxxxx salesman and that THAT xxxxxxx salesman was told by the General Manager that the truck was being held for someone that he had in mind that might or might not want it. So I asked when I was supposed to have been told any of this and the lady on the phone said she didn’t know. So I told her I wanted to talk to the manager and she put me through to some guy who made no apologies and offered no reason why I wasn’t told any of this. BOTTOM LINE!!! SPEND YOUR MONEY AT A PLACE THAT RESPECTS THE CUSTOMER AND DOESN’T TREAT PEOPLE THIS WAY. I got no apologies for a wasted day of my vacation. I will make NO APOLOGIES to this outfit for having no morals or scruples when it comes to their interactions. Remember: you were warned. Buy at your own risk... PS: Look around online. There are other people who have had an VERY similar experience as mine. More

I am very happy with my new Toyota RAV 4 I traded in my beloved Jeep Wrangler Rubicon for a RAV 4 - to get a better vehicle from an economical stand point. Customer service Naomi and Eddy p I traded in my beloved Jeep Wrangler Rubicon for a RAV 4 - to get a better vehicle from an economical stand point. Customer service Naomi and Eddy provided was great! They worked with my specific wants to get what I wanted and under my terms. Happy with my purchase and the deal I was extended. More

Go see Willie Jackson and you will save time and money!! Willie Jackson has sold me multiple vehicles and understands that my time is valuable and gets to the bottom line from the beginning.. Willie will acc Willie Jackson has sold me multiple vehicles and understands that my time is valuable and gets to the bottom line from the beginning.. Willie will accommodate your schedule and is all ways willing to help; even on his days off!! OUTSTANDING!!! More

Treated like family Dealership was absolutely on point. I called ahead to inquire about a Tacoma with features I was looking for. Jim Reed promised he had a vehicle that Dealership was absolutely on point. I called ahead to inquire about a Tacoma with features I was looking for. Jim Reed promised he had a vehicle that I would love. When I arrived, Jim met me in the showroom. At the same time I inquired about service on my 2015 RAV I drove in with. He got my car in immediately. He showed me around and asked more questions. He brought me to the vehicle he felt was me. We sat down and discussed terms and more Toyota features and benefits. Moved on to finance while Jim detailed my vehicle and check on my RAV. After finance, both vehicles were ready. Painless. I also purchased an extended maintenance package for my RAV and will continue to bring my vehicles here for service. Come to this dealership and you are sold the vehicle you want, not something like it. More

Oil Change I only had an oil change this visit. I received excellent service from Sylvia Jeffcoat like I always do. It only took a few minutes for my service to I only had an oil change this visit. I received excellent service from Sylvia Jeffcoat like I always do. It only took a few minutes for my service to be completed. More

Excellent sevice with a smile and good follow up Although I bought my car out of state, Hendrick Toyota has been nothing but good to me, including repairing damage caused by improper towing and regul Although I bought my car out of state, Hendrick Toyota has been nothing but good to me, including repairing damage caused by improper towing and regular maintenance. Highly recommend them, More