Hendrick Toyota of Wilmington

5000 Mile Check I arrived at my appointment time exactly and the place was buzzing with lots of other people/vehicles also waiting for service After a little bit o I arrived at my appointment time exactly and the place was buzzing with lots of other people/vehicles also waiting for service After a little bit of a wait I was told it would take a bit longer than usual-at least an hour and a half. Since I had my husband with me in and his car we left as we had several other errands to run. I expecpect at least a 2 hour wait but received a call before within an hour. I was quite surprised but pleasantly surprised and even joked with the staff saying “ did they do anything to my car”. He assured me they did. They gave me a code for the car wash which I tried but after several attempts and no results I drove away. That was Theo lay part of the experience that was not smooth. I’ve been using Hendrix Toyota since I moved to Wilmington in 2012 for sales and service and have always hD stellar service. More

Just what i wanted! Enjoyed my experience with the purchase of my 2018 Toyota Tacoma SRD sport. The color and model is just what I was looking for. I did have to drive th Enjoyed my experience with the purchase of my 2018 Toyota Tacoma SRD sport. The color and model is just what I was looking for. I did have to drive the one hour + to arrive there but I think it was worth it. One thing I wish the Dealer/Toyota had was Military discounts for retired members. This was a little disappointing. I also wish I could have met the Sales Manager first hand as the salesman had to run back and forth to receive approvals. I believe I had received a good deal but you always question yourself after all the papers were signed. I think the sales person was very friendly and knowledgeable. More

Eric Sykes is the best customer service rep that I have ever Outstanding customer service. Eric Sykes is the best customer service representive that I deal with. The dealership is clean. The waiting area is c Outstanding customer service. Eric Sykes is the best customer service representive that I deal with. The dealership is clean. The waiting area is clean. Good experience. More

Job well done Bought used vehicle, salesman, sales manager, service manager and service department did excellent job of checking vehicle and repairing “everything “ Bought used vehicle, salesman, sales manager, service manager and service department did excellent job of checking vehicle and repairing “everything “ that needed to be repaired. A job exceptional well done. Hats off to Mechanics that have expertise in doing such good quality work!!!!! More

Easy experience My salesman Bill Hapgood made every step of the process clear, easy and very friendly. I loved dealing with him and would recommend him to friends. T My salesman Bill Hapgood made every step of the process clear, easy and very friendly. I loved dealing with him and would recommend him to friends. The only thing I found irritating with the experience was that, after I first contacted Bill, I told him I had to wait until I had clear title on one of my cars, which may take up to 6 weeks. After my initial visit, I got at least four phone calls from other sales people and was inundated with email from either the dealership itself or other salespeople. My husband had just died, and this flood of insistence felt like I was drowning. At least three unwanted and unnecessary phone calls were made to me specifically where the person told me they would put me on some list that would stem these calls and emails. More

Purchased 2018 Highlander Hybrid I came in for repairs but instead I decided to find out what my Hylander that I already owned was worth and when I found out, I decided to traded in f I came in for repairs but instead I decided to find out what my Hylander that I already owned was worth and when I found out, I decided to traded in for another and newer Hylander hybrid. Everyone at Toyota always make you feel welcome. My sales consultants name was Dharma Leggett. I think he’s one of the best consultants I’ve ever dealt with. Great sales person, patient and kind. More

Great experience Easy quick and fair deal.... Diana was great to work with! Service group is wonderful and a reason to come back and buy a new truck Easy quick and fair deal.... Diana was great to work with! Service group is wonderful and a reason to come back and buy a new truck More

Great, professional. A simple 10,000 mile service. Even though it was a simple 10,000 mile free maintenance service Kyle was very friendly took the Service marker off my mirror and key tag. Very friend Even though it was a simple 10,000 mile free maintenance service Kyle was very friendly took the Service marker off my mirror and key tag. Very friendly and professional More

Fabulous customer service and professionalism Laua McKenzie was so proficient in helping with my car issue which was a little bit complicated. Her customer servive is GREAT. I will ask for her whe Laua McKenzie was so proficient in helping with my car issue which was a little bit complicated. Her customer servive is GREAT. I will ask for her whenever i use this dealer. More