Hendrick Toyota of Wilmington

1st service call on new C-HR Kept getting message that the EPB system off and needed maintenance -also had 9500 - so was ready for 10,000 mile check up anyway, made the appointmen Kept getting message that the EPB system off and needed maintenance -also had 9500 - so was ready for 10,000 mile check up anyway, made the appointment time - got there - they took it in - said they'd get it ASAP - (no mention -then - that they were already 2 hours behind schedule) - I sat for 4 1/2 hours and when Kyle came to get me - it was to say that there were too many codes going on and they couldn't take the time to fix and I'd have to come back the next day. But not before telling me that where I had purchased the car - 2 other cars came back from there and maybe wasn't a good place to buy cars - that it might have been flooded and that's why I got a good deal. AND by the way - if it was flooded then my warranty was voided as well. REALLY???? Gave me a car to drive home - by now it's almost 4:30 PM - been here since 11 AM. OK - so I get a phone call first thing next morning - that my car was ready - REALLY?? so quick - what was wrong? "OH, there was a recall on the EPB system= emergency brake - but I didn't see it until after you left and I was putting it in again." You got to be kidding me - So you could have fixed it yesterday if you would have seen the recall and I wouldn't have had to come back (it's 75 miles round trip) today? I've wasted 2 days for a couple min fix - on a recall !!!!! His Answer - "yep, pretty much, I'm sorry, I made a mistake" - which I did appreciate him owning it. So was it a good experience?? - should I have given you a POOR rating instead of GOOD- yep - but everyone is entitled to a 2nd chance - we'll see when I have another service call.and we'll see if anyone even reads this review. More

New car lease Bob was great in all aspects very attentive and knowledgeable about 4 runner. Kept us informed throughout the entire process. Would buy again from Bob Bob was great in all aspects very attentive and knowledgeable about 4 runner. Kept us informed throughout the entire process. Would buy again from Bob Hodges More

Efficient Dawn was very knowledgeable of the vehicle and very thorough in showing the features and how to use them. She was very prompt in answering my calls. Dawn was very knowledgeable of the vehicle and very thorough in showing the features and how to use them. She was very prompt in answering my calls. More

total satisfaction Walked in with a number and left totally satisfied. Robert was very helpful and thorough everyone we interacted with was friendly and helpful. We wil Walked in with a number and left totally satisfied. Robert was very helpful and thorough everyone we interacted with was friendly and helpful. We will be back in 3 years or sooner More

GREAT SERVICE JOSH FAUCETTE WAS MY ADVISOR. UPON ARRIVAL HE EXPLAINED EVERYTHING THAT WAS GOING TO HAPPEN TO MY VEHICLE. HE ALSO HAD MY CAR READY BEFORE I ASKED HIM JOSH FAUCETTE WAS MY ADVISOR. UPON ARRIVAL HE EXPLAINED EVERYTHING THAT WAS GOING TO HAPPEN TO MY VEHICLE. HE ALSO HAD MY CAR READY BEFORE I ASKED HIM TOO. WHEN I PICKED UP MY VEHICLE HE WENT OVER EVERYTHING THAT WAS DONE TO MY VEHICLE. THIS IS THE PERFECT EXAMPLE OF CUSTOMER SERVICE. HE IS A JEWEL TO THIS COMPANY. THANK YOU JOSH! SEE YOU AGAIN! More

Good job Very helpful, polite, a little pricey. Notifications were timely, service was completed in a timely manner. Katie is a delight to deal with and is a g Very helpful, polite, a little pricey. Notifications were timely, service was completed in a timely manner. Katie is a delight to deal with and is a great asset to your dealership. More

Great service with Bod Hodges Bob, with Hendrick Toyota of Wilmington, NC, did a great job of informing me and working with me to get the car of my dreams! Bob, with Hendrick Toyota of Wilmington, NC, did a great job of informing me and working with me to get the car of my dreams! More

Enjoyed the drive test Naomi was very knowledgeable and answered all of my questions about the 2018 Toyota Camry including where the auto was manufactured and the salient fe Naomi was very knowledgeable and answered all of my questions about the 2018 Toyota Camry including where the auto was manufactured and the salient features (estimate mileage, new features, etc.) More

Excellent experience Be prepared to spend some time there if making a purchase. Patience and persistence during the "negotiations" will result in a lower price. Overall, Be prepared to spend some time there if making a purchase. Patience and persistence during the "negotiations" will result in a lower price. Overall, the dealership is just what I expected from Toyota. Excellent. More

Excellent dealership I am extremely impressed with Hendrick Toyota dealership. Everyone was professional and courteous. They went the extra mile. I would highly recomme I am extremely impressed with Hendrick Toyota dealership. Everyone was professional and courteous. They went the extra mile. I would highly recommend them to anyone wanting to purchase a new vehicle. More