Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Toyota of Wilmington
Wilmington, NC
2,210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,210 Reviews of Hendrick Toyota of Wilmington
October 17, 2018
Service Julie Essman and my tech Nick did a wonderful job of taking care of my needs. I just moved here from out of state and they treated me like I have been Julie Essman and my tech Nick did a wonderful job of taking care of my needs. I just moved here from out of state and they treated me like I have been doing business with Hendricks Toyota for years. More
by Despri
Employees Worked With
Julie Essman and Nick
October 15, 2018
Service Visited dealership for routine maintenance - experience was satisfactory. The total duration was a little long but they did a great hob keeping me up Visited dealership for routine maintenance - experience was satisfactory. The total duration was a little long but they did a great hob keeping me updated on when service would be complete. More
by JohnT
Employees Worked With
Greg Page
October 14, 2018
FANTASTIC LOVE THIS PLACE! LAURA MACKENZIE IS THE BEST!! You should include your Asst. Service Mgr.~ Laura MacKenzie. (in your drop-down menu of employees l LOVE THIS PLACE! LAURA MACKENZIE IS THE BEST!! You should include your Asst. Service Mgr.~ Laura MacKenzie. (in your drop-down menu of employees listed, below this box). I have never experienced such first class service from any dealership in my lifetime.. You are very fortunate to have Laura as an ambassador for your business. I hope you recognize her for the superior service she gives to all. Thank you Laura, for making it such an enjoyable experience! I am very grateful and so is my little 2015 Red Prius!! More
by ElizabethK
Employees Worked With
Laura MacKenzie
October 11, 2018
Best service experience to date! I was in the dealership for routine service and was promptly greeted by a very enthusiastic service attendant and was handled exactly as one would exp I was in the dealership for routine service and was promptly greeted by a very enthusiastic service attendant and was handled exactly as one would expect to be. Service was very quick considering how busy the department was. I cannot praise the dealer or the service person who helped me enough. Thank you Toyota and Julie. More
by KeithSullivan
Employees Worked With
Julie Essman
October 08, 2018
Recommend but with caution My 2012 Prius was acting wonky (not starting) so brought it in on a Thursday morning to find out why, I was without car until late Saturday, and it wa My 2012 Prius was acting wonky (not starting) so brought it in on a Thursday morning to find out why, I was without car until late Saturday, and it was then they told me, at almost 400 dollars later, it was the regular battery. Shouldn't this have been checked first? Communication is really lacking at this dealership, It took several times calling throughout before reaching the service member associated with your car to even give you an update (and not the first time experiencing this, see my google comment) More
by Urloved2
Employees Worked With
None of the above
October 03, 2018
Above n beyond Thank you all for going above n beyond very professional truly make u apart of a family. They will always get my business and I’ll recommend anyone to Thank you all for going above n beyond very professional truly make u apart of a family. They will always get my business and I’ll recommend anyone too stop by and see how they make out. Thank you very much Matt Leach, @ Hendrick Toyota More
by AmyMarie84
Employees Worked With
Matt Leach
October 02, 2018
Wilmignton Toyota experience Daisy did such an outstanding job. Ahw was very helpful, knowledgeable and answered all our questions. The best way experience I’ve ever had here Daisy did such an outstanding job. Ahw was very helpful, knowledgeable and answered all our questions. The best way experience I’ve ever had here More
by Tim
Employees Worked With
Daisy ( not sure if her last name)
October 02, 2018
My purchase of a 2019 Toyota Corolla Hatchback from Hendrick Dawn Fromme was my Sales Consultant and she was friendly, very knowledgeable describing the features of the car and going over the safety sense items Dawn Fromme was my Sales Consultant and she was friendly, very knowledgeable describing the features of the car and going over the safety sense items .Over my 81 years I have purchased at least 10 automobiles and Dawn was the most helpful by far ! More
by The Caper
Employees Worked With
Dawn Fromme
September 30, 2018
5000 Mile Check I arrived at my appointment time exactly and the place was buzzing with lots of other people/vehicles also waiting for service After a little bit o I arrived at my appointment time exactly and the place was buzzing with lots of other people/vehicles also waiting for service After a little bit of a wait I was told it would take a bit longer than usual-at least an hour and a half. Since I had my husband with me in and his car we left as we had several other errands to run. I expecpect at least a 2 hour wait but received a call before within an hour. I was quite surprised but pleasantly surprised and even joked with the staff saying “ did they do anything to my car”. He assured me they did. They gave me a code for the car wash which I tried but after several attempts and no results I drove away. That was Theo lay part of the experience that was not smooth. I’ve been using Hendrix Toyota since I moved to Wilmington in 2012 for sales and service and have always hD stellar service. More
by rphbosun
Employees Worked With
Don’t remember
September 28, 2018
Just what i wanted! Enjoyed my experience with the purchase of my 2018 Toyota Tacoma SRD sport. The color and model is just what I was looking for. I did have to drive th Enjoyed my experience with the purchase of my 2018 Toyota Tacoma SRD sport. The color and model is just what I was looking for. I did have to drive the one hour + to arrive there but I think it was worth it. One thing I wish the Dealer/Toyota had was Military discounts for retired members. This was a little disappointing. I also wish I could have met the Sales Manager first hand as the salesman had to run back and forth to receive approvals. I believe I had received a good deal but you always question yourself after all the papers were signed. I think the sales person was very friendly and knowledgeable. More
by halvornj1
Employees Worked With
William Hapgood
