Hendrick Toyota of Wilmington

They do a great job of greeting the customer when coming in for service and quickly getting the paperwork done, etc. but when you go back to pick up your car, no one greets you or looks up from their statio in for service and quickly getting the paperwork done, etc. but when you go back to pick up your car, no one greets you or looks up from their stations or asks if they can help you. Totally different experience on the way out from the way in! More

Great Car Buying Experience My wife and I were dreading buying a new car, we have heard about the pushy car salesman out there. We stopped at Hendrick Toyota in Wilmington, NC be My wife and I were dreading buying a new car, we have heard about the pushy car salesman out there. We stopped at Hendrick Toyota in Wilmington, NC before we were scheduled to go to two other dealers. Well, we fell in love with a Toyota RAV-4 as soon as we arrived, and was thinking about taking it for a test ride. As soon as we starting looking a fine young man, Sales Consultant Matthew Reed, came out to greet us. Matthew was very nice (not at all pushy) and very knowledgeable about the vehicle, and after giving us a rundown and test drive we sat at his desk and ran numbers. One of his sales managers helped get our monthly payments to where we needed them by cutting the cost of the car and adding expired incentives. the credit application also went very smoothly. Matthew even coordinated the installation of after-market heated seats that we wanted on the vehicle. Again, very good, over-all car buying experience - highly recommended. . More

In one word.....PERFECT! As a retired sailor I appreciate the smooth seas and following winds during this voyage of purchasing a vehicle! Thank you. the smooth seas and following winds during this voyage of purchasing a vehicle! Thank you. More

Efficient Experience Car salesman put me at ease. Very considerate to my needs. Explained everything very well and was very compassionate in helping me understand new te Car salesman put me at ease. Very considerate to my needs. Explained everything very well and was very compassionate in helping me understand new technology. More

I was easily able to schedule service on line. We arrived early but they took us right away. We were advised the service could take as long as 1.25 hours consistent with what we were told when we booked the early but they took us right away. We were advised the service could take as long as 1.25 hours consistent with what we were told when we booked the appointment. We were ushered into a comfortable customer lounge and were offered complimentary beverages.the service took about 45 minutes. We were ver pleased with the experience. More

Professional and knowledgable Dealership has been responsive and dependable in handling service and maintenance, keeping me up to date on what was needed and recommended for the ve Dealership has been responsive and dependable in handling service and maintenance, keeping me up to date on what was needed and recommended for the vehicle. They are able to handle what is needed to be done in a timely manner when an appointment is made. I’m not sure yet about service and attention when the vehicle needs repair on short notice or a major problem. More

My experience purchasing vehicle from Hendrick Toyota I purchased a new vehicle from David Shaffer with Hendrick Toyota in Wilmington, NC. David made us feel very comfortable and at ease, while discussin I purchased a new vehicle from David Shaffer with Hendrick Toyota in Wilmington, NC. David made us feel very comfortable and at ease, while discussing the purchase of our vehicle. He was detailed while going over all the extras our vehicle had to offer. Elias Choufani was very thorough while he walked us through the financial steps of the purchase of our vehicle. Bruce Winokur was most helpful also. I would recommend David Shaffer and Hendrick Toyota to all my friends. More

Always courteous and they finish work in a timely manner Are quick to answer any questions I may have. This is my fourth Toyota and probably not my last. Are quick to answer any questions I may have. This is my fourth Toyota and probably not my last. More

Coincidences or Blessings? Two Sunday's ago, I met my daughter after church at Goody -Goody . As we waited in line, a smiling gentleman came down the sidewalk and was greeted Two Sunday's ago, I met my daughter after church at Goody -Goody . As we waited in line, a smiling gentleman came down the sidewalk and was greeted by the family in front of us. Their visit ended with "Are you still selling cars?" and the gentleman answered cheerfully, "Yes, thirty nine years!" and went in to take the single seat at the counter. A coincidence? That I discover a very experienced Toyota car salesman on the very day I was going ca(r-shopping? Who sold the same brand of car I wanted?) My Camry had just been totaled in a rear-end collision. and I really needed to find my next vehicle. When it was our turn to be seated at Goody-Goody, I ended up sitting next to the smiling gentleman - who was Willie Jackson,, Another coincidence? I asked immediately, "You sell cars? Where?" ""Hendrick Toyota - thirty nine years!" I told Willie about the Camry, and he said,"Well, you have been blessed today!"" A Within 24 hours, I had a 2019 RAV4.. Willie was a big help with all the necessary decisions and I couldn't help but notice how many other people seemed to be buying cars from Mr.Willie. I am very happy my RAV4. It's exactly the right car for me. And I really like Hendrick Toyota. I think Mr Willie was right about the blessing. .. More

Made the whole process smooth no hassle. Brain the care sales rep was knowledgeable and dealt with personal and professionalisms. Always love the comfort and conducive atmosphere of the dealership as well sales rep was knowledgeable and dealt with personal and professionalisms. Always love the comfort and conducive atmosphere of the dealership as well because having a child play area was a huge plus. More