Hendrick Toyota of Wilmington

Bruce Winokur and Joe Wade were extremely professional, knowledgeable, and efficient in helping us to select and lease a 2020 Toyota Highlander. They answered all our questions and left us very confident t knowledgeable, and efficient in helping us to select and lease a 2020 Toyota Highlander. They answered all our questions and left us very confident that we had made a good decision. Daisy (last name unknown) was also very helpful and competent in taking us through the document signing process. More

No sitting for service customers Due to coronavirus edicts, and changes to open dealership to sales, customers like myself could not sit 6 ft apart - we could not sit period - I hav Due to coronavirus edicts, and changes to open dealership to sales, customers like myself could not sit 6 ft apart - we could not sit period - I have a knee replacement & was supposed to stand for 2 hours during work on my car. My service rep got me a chair on garage incoming area -it was cold 50 degrees & raining. I went to restroom & someone took my chair away. Like other customers, I sat on dirty floor next to service desks for an hour plus as did other customers. My experience at Hendrick Toyota has been 5 stars for 25+ years - I have purchased Numerous cars & had excellent service for all the years until Wednesday 4/15/2020 ! More

This was my first visit to Hendrick Toyota. I moved from VA and it was time to have my 2017 Tacoma serviced. Everyone was very friendly and the dealership was extremely clean. My Service Advisor Jamie was s VA and it was time to have my 2017 Tacoma serviced. Everyone was very friendly and the dealership was extremely clean. My Service Advisor Jamie was super! More

Service Always pleasant, Quick to answer questions on the phone or in house.. The entire staff was professional but at the same time speedy. Very very please Always pleasant, Quick to answer questions on the phone or in house.. The entire staff was professional but at the same time speedy. Very very pleased with check in by Casey Meadows. Hats off as well to the tech who worked on the vehicle. More

We are very pleased with the professional service provided by your staff member, Brandon Brown. We feel we can trust his advice . He is very knowledgeable. provided by your staff member, Brandon Brown. We feel we can trust his advice . He is very knowledgeable. More

Even in the midst of COVID-19 outbreak, my service was fast and clean. The employees wearing gloves and keeping a distance as much as possible helped ensure business could keep going. fast and clean. The employees wearing gloves and keeping a distance as much as possible helped ensure business could keep going. More

Required service As usual, everything handled quickly and efficiently. No problems. Frank was great. Provided excellent service. Explained everything and quickly answe As usual, everything handled quickly and efficiently. No problems. Frank was great. Provided excellent service. Explained everything and quickly answered a couple of questions I had. More

Excellent work as usual Having two Toyotas currently, we are very familiar with Hendrix Toyota in Wilmington. They do good work and keep good records so they don’t duplicate Having two Toyotas currently, we are very familiar with Hendrix Toyota in Wilmington. They do good work and keep good records so they don’t duplicate unnecessary service already done recently and point out service that should be done. They call if they find a problem with your vehicle that needs attention. Being a volume dealer, they stay busy so you seldom get to check out with the same person who checked you in. Their waiting room is nice, though seating can be hard to find at times. I keep going back to them for service and keep buying vehicles from them. They sell good products and make sure they keep them running well. In reading below, apparently you are considering using a kiosk. I DO NOT WANT TO TALK TO A MACHINE BUT WITH A PERSON! But then I’m 74 years old and won’t be driving that many more years, though an aunt drove up to 99. More

Trustworthy service is very important! I recommend Hendrick Toyota because of their service department. Frank in service was "frank." He not only told me what was needed, he told me what I recommend Hendrick Toyota because of their service department. Frank in service was "frank." He not only told me what was needed, he told me what was not yet needed. And he gave me a form that laid out my future service needs. I will post this on my frig and keep a copy in my Prius as well. This simple form relieves my anxiety about what is coming up "down the road." Frank earned my trust and I trust Hendrick Toyota for employing and supporting someone with Frank's integrity. That tells me that I am in the right place with Hendrick Toyota. More