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Hendrick Toyota of Wilmington
Wilmington, NC
2,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,216 Reviews of Hendrick Toyota of Wilmington
June 27, 2020
I scheduled an appointment for recall service. My car was taken back promptly and was ready a hour before the predicted completion time. Greg Paige brought my car out because I ran a little late and Shaun ha taken back promptly and was ready a hour before the predicted completion time. Greg Paige brought my car out because I ran a little late and Shaun had gone to lunch. Excellent service from all! YAY! More
by toree
Employees Worked With
Greg Paige, Sean Marra
June 26, 2020
Service was fine but I would not recommend right now due to some employees had no mask on. Also no employee disinfecting seats or counter after customers got up. I wiped our table and chairs before we sat d to some employees had no mask on. Also no employee disinfecting seats or counter after customers got up. I wiped our table and chairs before we sat down. More
by mijab12
Employees Worked With
Stevens, Drew
June 26, 2020
Everything went great All was well. I think my technician was Evan ? and he was excellent. Very friendly, professional, and competent. He explained everything perf All was well. I think my technician was Evan ? and he was excellent. Very friendly, professional, and competent. He explained everything perfectly,. I drove away and the car ran just fine. The mechanics did a very good job. And, I love my new windshield wiper blades! Thank you Toyota. More
by jfloyd3
Employees Worked With
I don't see Evan's name in the list. He's good.
June 24, 2020
Visited June 20, 2020. Always get treated well and the service is excellent. The reason I'm not giving it 5 stars is because I was shocked at the lack of Covid awareness and management and staff does noth service is excellent. The reason I'm not giving it 5 stars is because I was shocked at the lack of Covid awareness and management and staff does nothing to encourage others to do the same. The showroom floor was packed (50+). Salespeople sitting at small tables with families of 2-4, leaning into each other to discuss the terms of sale while passing around a single pen. Two young receptionists at the front desk, sitting shoulder to shoulder, looking at one computer screen. Next to the coffee machine is a paper cup with unwrapped wooden stirrers stacked inside. Someone had to handle those first. Do you think they wore gloves? I saw one hand sanitizer unit. If there were more they were not obviously placed. Only the Service Advisors checking cars in had masks on and about 4 customers. Toyota should try harder to pretend they are following NC State Guidelines and appear less eager for a sale no matter the cost More
by adamss1
Employees Worked With
Eric Coble
June 23, 2020
efficient I went in to make an appointment They were able to take care of my car right away. They washed my car and gave me a free cup of coffee. I went in to make an appointment They were able to take care of my car right away. They washed my car and gave me a free cup of coffee. More
by peter1081669
Employees Worked With
Justin Lucas , Brandon Brown
June 22, 2020
Excellent service Brandon took my call and set me up with appt same afternoon as Prius would not start and needed to be towed. Eceptioal customer service appt same afternoon as Prius would not start and needed to be towed. Eceptioal customer service More
by RudyK
Employees Worked With
Brandon B
June 22, 2020
It’s TIME SERIVE FOR NEW HIGHLANDER Even though I have had the vehicle for 6 months and only 1700 miles it was time for my first service. Jennifer served as my lead. I had booked the ap Even though I have had the vehicle for 6 months and only 1700 miles it was time for my first service. Jennifer served as my lead. I had booked the appointment on line with no issues. Arriving was quick and easy and waited for my car in the waiting area. The waiting area I was glad to see has been expanded so there is plenty of social distancing space available as about 75%of the customers were masked. I was there about an hour plus and it is great to get your first 2 years of maintenance service free. Jennifer came and got me and I was off in my freshly washed vehicle. More
by Huskeydad
Employees Worked With
Jennifer
June 19, 2020
Thanks for the great service;Jennifer was very kind and Thanks for the great service; Jennifer was very kind and knowledgeable as a service writer. ALSO A BIG THANKS TO GREG THE SERVICE MANAGER. HE IS Thanks for the great service; Jennifer was very kind and knowledgeable as a service writer. ALSO A BIG THANKS TO GREG THE SERVICE MANAGER. HE IS A BIG ASSET TO HENDRICK TOYOTA !!!! Thanks again Ray Berry More
by rayb1405
Employees Worked With
Thanks to Tech #463
June 13, 2020
It went well. Only problem was I told scheduler I needed my GPS updated. The right info wasn't conveyed and I need to return when the chip is delivered. my GPS updated. The right info wasn't conveyed and I need to return when the chip is delivered. More
by janalb
Employees Worked With
Drew
