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Hendrick Toyota of Wilmington
Wilmington, NC
2,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,216 Reviews of Hendrick Toyota of Wilmington
September 28, 2020
Had a good experience but I asked for my car to be run through the car wash and it was not done. I’ve been here before and they told me they turned off my maintenance required light but when I stopped som through the car wash and it was not done. I’ve been here before and they told me they turned off my maintenance required light but when I stopped somewhere afterwards I saw that it had not been done. More
by tszulak
Employees Worked With
Not applicable
September 28, 2020
Arrived for a 7:15 am 10,000 mile service appointment and was greeted by Jason who got me in and out in less than 30 minutes. Jason was courteous, professional, and provided exceptional customer service. was greeted by Jason who got me in and out in less than 30 minutes. Jason was courteous, professional, and provided exceptional customer service. More
by Tom L
Employees Worked With
Jason Underwood
September 28, 2020
Kim with sales was AMAZING! Didn’t sugar coat anything and was upfront. There weren’t any hidden costs at the end and gave a great price for my used vehicle. and was upfront. There weren’t any hidden costs at the end and gave a great price for my used vehicle. More
by Alex
Employees Worked With
Kim, Bobbi Gardner
September 21, 2020
Bought a new Toyota Highlander hybrid the end of July. Got a great deal!!! Unfortunately, three weeks later the car was T-boned and totaled. went back to Hendrick Toyota and bar on another 2020 Toyota Hig Got a great deal!!! Unfortunately, three weeks later the car was T-boned and totaled. went back to Hendrick Toyota and bar on another 2020 Toyota Highlander hybrid with an equally fantastic deal. Great sales staff… Great finance staff… And great management. I highly recommend Hendrick Toyota if you are looking for a new car. More
by P E F
Employees Worked With
Dianna Kenney
September 17, 2020
Good service and always pleasant people in the service department. Most of the time if it’s just a oil change you can get in and out within a hour. Service person Jason was helpful with scheduling my app department. Most of the time if it’s just a oil change you can get in and out within a hour. Service person Jason was helpful with scheduling my appointment. More
by gene.beck1753
Employees Worked With
Jason
September 16, 2020
Brandon Brown was my service rep, and he was fantastic! Very personable, respectful, helpful, courteous and knowledgeable!! It was a good experience and I’ll definitely continue to be a return customer! Very personable, respectful, helpful, courteous and knowledgeable!! It was a good experience and I’ll definitely continue to be a return customer! More
by Pamorourke
Employees Worked With
Brandon Brown
August 26, 2020
First time I have ever had a problem with service. Had a 9:15 appointment for front brake pad replacement and NC inspection. Was told it would take about 2 hours. I was waiting on site. Camry was finished 9:15 appointment for front brake pad replacement and NC inspection. Was told it would take about 2 hours. I was waiting on site. Camry was finished just after 3pm. I was never told of a delay, and the response I got from the service advisor was 'sorry'. That's it. On top of that, it appears the NC inspection was not sent to DMV, so I cannot renew my registration. Very poor customer service. This would have been 1 star if all my previous experiences had not been good. More
by UncleDave
Employees Worked With
allen dicastro
August 26, 2020
A great dealership. Excellent service department. Dawn F. took good care of us after the sale. Service department is always on top of things came and picked up car at our home for service took good care of us after the sale. Service department is always on top of things came and picked up car at our home for service More
by Dealer
Employees Worked With
Sylvia , Dawn Fromme
August 24, 2020
I brought my car in on Thursday 8/20 to drop it off to have the fuel tank and air bags recall completed. on Friday I walked in to the service department to pick up my car and stood there for 5 minutes and have the fuel tank and air bags recall completed. on Friday I walked in to the service department to pick up my car and stood there for 5 minutes and no one acknowledged I was in the room. I walked up to a lady and asked what I needed to do to get someone to help me and her response was “Are you dropping off or picking up”? I told her I was picking up and she asked who called me to tell me my car was ready. I told her I did not know because they spoke to my husband. She walked away and got my keys and told me my car was parked there in the front parking lot. I was shocked because I have never had to go get my car before but thought well it must be something new with COVID. After searching for several minutes I was unable to locate my car so I walked back into the service department and asked for the service manager. A very nice gentleman pointed it out to me and I told him I could not find my car after being told it was in the front parking lot. He apologized and took my keys. It appears the reason I could not find it was because it was in the back parking lot. This has to be the worse customer service I have ever experienced with a service department. This is unacceptable and if it is policy to have a customer hunt down their car then al least have someone point them to the correct parking lot. More
by Kathy Jackson
Employees Worked With
Todd Howard
August 15, 2020
Excellent customer service by Brandon Brown. He us very Knowledgeable, friendly and polite Clean dealership. Always a pleasure visiting Hendrick Toyota for my service needs Knowledgeable, friendly and polite Clean dealership. Always a pleasure visiting Hendrick Toyota for my service needs More
by Tlbrown1966
Employees Worked With
Brandon Brown
