Back

Hendrick Toyota of Wilmington

Wilmington, NC

5.0
2,241 Reviews

5640 Market St

Wilmington, NC

28405

Directions

By Type

2,241 Reviews of Hendrick Toyota of Wilmington

December 14, 2020

Sean took care of my appointment very timely. Took less than an hour. Very friendly, quick, professional service. It also appears covid procedures are in place and were followed. More

by RAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Marra
Dec 16, 2020 -

Hendrick Toyota of Wilmington responded

Raf, we're so glad that we were able to go above and beyond your expectations!

December 12, 2020

Replace lug nuts that has swollen and were difficult to remove. The dealership fit me in as I had to remove a damaged tire. Excellent service! More

by balford08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember her name...
Dec 16, 2020 -

Hendrick Toyota of Wilmington responded

Balford08, we're glad you had such a wonderful experience with us!

December 12, 2020

Went in for scheduled maintenance and Chesity helped me. She was great and the service was great. I like Hendricks dealership a lot. Will go back soon❤️ More

by Mary Wiggs Satterwhite
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chesity
Dec 16, 2020 -

Hendrick Toyota of Wilmington responded

Hi Mary Wiggs Satterwhite, we are very happy to have provided you with such a positive experience!

December 10, 2020

Satisfied with my recent visit. Sylvia was very nice and professional. Waiting time was appropriate and pleasant. Thank You to all of you who made this experience pleasant. More

by Torinomay27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeffcoat
Dec 16, 2020 -

Hendrick Toyota of Wilmington responded

Torinomay27, thanks for your praise and kind comments about our team.

December 09, 2020

Called for new tires and told the price would be $700. After they were put on thr price went over $’900. We were told he didn’t know our tire size. We gave him all the info over the phone. Had a 10:30 More

by rhrdlicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen Decastro
Dec 16, 2020 -

Hendrick Toyota of Wilmington responded

Hi Rhrdlicka, we appreciate your honest feedback, as we are always looking for ways to improve. If there is anything else we can do to earn back your business, please give us a call at 910-798-1132.

December 08, 2020

Consistently excellent service is what they provide. Their Service advisors like Sylvia Jeffcoat go the extra mile to insure the repairs are done correctly and on time! I recommend Hendrick Toyota is a More

by mdwbrenner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeffcoat
Dec 16, 2020 -

Hendrick Toyota of Wilmington responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 02, 2020

Always courteous, prompt and helpful, providing me with answers to my questions. Will provide pickup for my car needing service. Service Managers, whose names I don't remember, always returned my calls and More

by ticklepoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Managers and Bruce Winaker, Paul Eldridge, Sean Marra
Dec 04, 2020 -

Hendrick Toyota of Wilmington responded

Ticklepoole, we really appreciate your feedback!

November 26, 2020

Excellent service advisors and service techs. Moved to NC following 25 years with excellent Antwerpen MD and could not be happier with care from Hendrick. More

by gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 28, 2020 -

Hendrick Toyota of Wilmington responded

Gary, we're so glad that we were able to go above and beyond your expectations!

November 25, 2020

We continue to receive excellent car service from Hendricks Toyota. Quick, service with no high pressure sales. Scheduling is very easy and service writer was courteous and professional. A great team More

by robusmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Discastro
Nov 28, 2020 -

Hendrick Toyota of Wilmington responded

Hello Robusmc, thank you; we appreciate your feedback!

November 24, 2020

Jason was extremely knowledgeable and friendly while I worked with him to service my husbands car. My appointment was at 2:15 I got there early and my car was done and ready before my initial appointment More

by Gflory93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 25, 2020 -

Hendrick Toyota of Wilmington responded

Hello Gflory93, thank you; we appreciate your feedback!

...
174
...