Hendrick Toyota of Wilmington

Picked up my 2022 Tacoma TRD Sport XP yesterday. Randy, the sales rep was great through out the process. Great deal on my trade in 2018 TRD Off Road and was able to locate my new truck with all th Randy, the sales rep was great through out the process. Great deal on my trade in 2018 TRD Off Road and was able to locate my new truck with all the options I requested. Everything went flawlessly with the deal. Love my new truck, and really appreciate Randy's knowledge and professionalism. Thomas in the finance office was great as well. Definitely a pleasurable experience! More

My review is based on the 'road service ' policy that was purchased at the time of car purchase. I requested road service several times in December and never received a call back or any type of reply. The p purchased at the time of car purchase. I requested road service several times in December and never received a call back or any type of reply. The policy was not inexpensive. My suggestion is NEVER buy the additional service policies. They can't be trusted. The dealership itself is fine but promises made my not be. More

Excellent service, very friendly and Professional Staff is amazing. Edward Wehinger was my sales person and he was superb throughout the process. is amazing. Edward Wehinger was my sales person and he was superb throughout the process. More

Brian was my service writer today, and God knew I needed him. He met me with a smile, asked about my day, made sure I knew everything to be done and if I needed anything else checked. True to his word I was him. He met me with a smile, asked about my day, made sure I knew everything to be done and if I needed anything else checked. True to his word I was out in less than an hour. He even took the time to run my vehicle thru the car wash and make sure my lab magnet did not come off. Brian was kind, compassionate, and caring without being fake or putting on a show. Thank you for such a wonderful day! More

Mackenzie was so helpful. Sometimes buying a new car can be a pain but she made it all but effortless. From arranging the paperwork to making sure our trade in went smooth - Mackenzie and the Toyota suppor be a pain but she made it all but effortless. From arranging the paperwork to making sure our trade in went smooth - Mackenzie and the Toyota support team did a great job. Thanks for a super job well done. Thanks. More

I took my 2010 Tacoma in for an oil change and had the pleasure of having Dale Strauf as my Service Manger. He took a bit longer to pull up all my information, but boy was the few minutes worth the wait. pleasure of having Dale Strauf as my Service Manger. He took a bit longer to pull up all my information, but boy was the few minutes worth the wait. He reviewed everything that had already been done to my truck and with that in mind, recommended 3 service points that needed to be taken care of today and gave the estimate - which included coupons that he was able to find for me! When it was time to check out he gave me a nice heads up as to what was going to be needed during the next oil change, with the estimate! I'm so happy to have Dale as my personal service manger! He asked that I call him directly on his desk phone, so he can make sure the parts are in for my next appointment date. I have trusted my truck to Hendrick the entire time that I have owned it (since it was new!) and this is why. I trust their thoroughness and recommendations. I never have to worry about my truck breaking down, etc. I have it in the very best of hands at Hendrick's! Thank you team and especially, thank you Dale! He even walked me towards where they parked my truck after it was ready to go! More

Edward Wehinger (sales consultant) was extremely helpful and gave me his time to review and explain all aspects of my new RAV4 car. He kept me informed of any transportation delays or issues prior to the c and gave me his time to review and explain all aspects of my new RAV4 car. He kept me informed of any transportation delays or issues prior to the car’s delivery. At the dealership, he made sure that I was familiar with the car’s operation and safety features. With the newest complex auto, this was especially important. Brenden Halloran made the financing operation easy to understand and the paperwork was efficiently completed. I’ve previously owned two Toyotas and have been happy with the cars.. Their professional handling of this sale made it very pleasurable. Thanks to both of them. More

Brian Bess helped with my service. Courteous, speedy service. People could learn from Toyota service. service. People could learn from Toyota service. More

Brian was an awesome service advisor. This was my first service and I was very impressed!!! I was met at the car and told exactly how things worked and when I could expect my car. I was offered a car wash service and I was very impressed!!! I was met at the car and told exactly how things worked and when I could expect my car. I was offered a car wash after my service which I appreciated. I love owning my Toyota and I love the great service More

Customer service is awful. No one will call you back. Have to call to see what the status of repairs are. Then when you complain to them their answer is it wasn’t me but then they do the same thing.. sc Have to call to see what the status of repairs are. Then when you complain to them their answer is it wasn’t me but then they do the same thing.. schedule an appointment and it still takes over 2 hrs to just change the oil and filters. Don’t offer the car wash like is stated. Have to ask about when the customer should have to ask. I will drive 2 hrs to another dealer before I go back to this dealer. I did to buy the car since they wouldn’t give the finance rate. Went to another Hendrick dealership and had no problem getting the finance rate and actually got a better rate and deal More