Hendrick Toyota of Wilmington

Customer service is awful. No one will call you back. Have to call to see what the status of repairs are. Then when you complain to them their answer is it wasn’t me but then they do the same thing.. sc Have to call to see what the status of repairs are. Then when you complain to them their answer is it wasn’t me but then they do the same thing.. schedule an appointment and it still takes over 2 hrs to just change the oil and filters. Don’t offer the car wash like is stated. Have to ask about when the customer should have to ask. I will drive 2 hrs to another dealer before I go back to this dealer. I did to buy the car since they wouldn’t give the finance rate. Went to another Hendrick dealership and had no problem getting the finance rate and actually got a better rate and deal More

Our family has purchased several vehicles at Hendrick Toyota of Wilmington over the years and we will continue!!!! Sales and service are second to none. Toyota of Wilmington over the years and we will continue!!!! Sales and service are second to none. More

In 2019, I leased a Tacoma. I was told that keeping mileage down and taking care of the truck would allow me to get equity into a new vehicle at lease turn-in. This is not correct. Leases from Toyota n mileage down and taking care of the truck would allow me to get equity into a new vehicle at lease turn-in. This is not correct. Leases from Toyota no longer can be purchased from other dealers or re-sellers. I have 10300 miles on the end of a 36K mile lease and when I talked went to Toyota to discuss my options, Toyota of Wilmington told me I could not go to other dealers to trade. I received a quote from another seller almost 7K over current payoff but cannot make the deal. I asked for an appraisal from Toyota of Wilmington and they appraised the truck and handed me a BLANK appraisal sheet and stated their appraisal was a "couple hundred dollars" over payoff. I have the appraisal sheet in my hand. There is no amount for the payoff on the appraisal sheet and their is no dollar amount for the appraisal. THEY DID NOT GET MY PAYOFF AND DID NOT DO AN APPRAISAL. This was the most dishonest transaction I have had with an auto dealer. UPDATE: I just used the Toyota of Wilmington Appraisal tool and it appraised my truck 3K to 7K above payoff. Once again, the most dishonest trip to a dealer I have experienced.. More

Luis was helpful and knew the car. He made us think he loved his job. Very professional and worked hard to accommodate us and our needs. A real asset to the team. loved his job. Very professional and worked hard to accommodate us and our needs. A real asset to the team. More

Wonderful staff and atmosphere! They made buying a vehicle fun !!!! My family and I have purchased over a dozen vehicles from them and always had a great experience. vehicle fun !!!! My family and I have purchased over a dozen vehicles from them and always had a great experience. More

I have been a customer of Hendrick Toyota Wilmington for nearly 10 years. I have purchased multiple vehicles and have returned to service those vehicles regularly. I cannot express enough how satisfied I am nearly 10 years. I have purchased multiple vehicles and have returned to service those vehicles regularly. I cannot express enough how satisfied I am with the customer service I have received throughout the dealership. The sales staff is friendly and the sales team has exceeded my expectations on every new vehicle I have purchased over the years. Their finance team has always bent over backwards to make sure I am taken care of for the length of my loan. The service department is always punctual and glad to help with my needs. The parts department has always been great with fulfilling my requests and making my vehicles look awesome. I would recommend Hendrick Toyota Wilmington to anyone looking to buy/sell a new or used vehicle, service their existing vehicle or order parts for a vehicle. Great job to the Hendrick Toyota Wilmington team! More

Polite, professional, and extremely helpful. I was helped by Thomas Labar and he worked with me to get the vehicle I wanted and at a great price. I searched other dealerships within a 250 mile radius helped by Thomas Labar and he worked with me to get the vehicle I wanted and at a great price. I searched other dealerships within a 250 mile radius and nowhere came close to the professional and helpful atmosphere I found at Hendrick Toyota of Wilmington. More

We purchased a new Venza from Dawn Fromme. She was absolutely awesome in explaining how all of the technology works. The sales process was super easy and no pressure. Thanks Dawn. absolutely awesome in explaining how all of the technology works. The sales process was super easy and no pressure. Thanks Dawn. More

I brought my car in for servicing they immediately took care of me and did then service that needed to be done they are fantastic and in a very short period of time brought me the car and told me what they care of me and did then service that needed to be done they are fantastic and in a very short period of time brought me the car and told me what they had done and gave me a copy They are very very friendly very efficient I love the service department there More

One word: outstanding. Thomas Labar made my car buying experience stress-free and enjoyable. He is very pleasant and easy to communicate with. Thomas is knowledgeable of the over-all car functions and t experience stress-free and enjoyable. He is very pleasant and easy to communicate with. Thomas is knowledgeable of the over-all car functions and that was a great help to me. Thanks to Thomas I am now driving a new 2021 Camry. Yeah!! More