Hendrick Toyota Merriam

Great Service Experience Brandon Holsburg was wonderful to work with; very professional, knowledgable, courteous and friendly. He is the best service rep that I have ever wo Brandon Holsburg was wonderful to work with; very professional, knowledgable, courteous and friendly. He is the best service rep that I have ever worked with. I appreciate it very much. More

Highly recommend - Easy experience My daughter had lost her Corolla due to another driver not paying attention. We went to this location on a Saturday and test drove a couple of vehicl My daughter had lost her Corolla due to another driver not paying attention. We went to this location on a Saturday and test drove a couple of vehicles. (Corolla and Prius) My daughter didn't find anything she liked. Luckily we were working with Stacy Blohm and she made note of what my daughter was looking for and said she would keep her eyes open for any possibilities. She ran across the perfect vehicle for her and contacted us to see if we would be interested in it. We came out the following day and my daughter drove off in a newer Corolla that she absolutely loved! Stacy was always smiling with a great sense of humor and made the whole process easy and pleasurable. I highly recommend reaching out to her to see if she can help you find your perfect vehicle. Thank you Hendrick Toyota, LOVED the experience. More

Ron Adair was the Best Ever Love my new Avalon thanks to Hendrick Toyota and Ron Adair. Probably the best car buying experience I've ever had. The dealership greeting was immedia Love my new Avalon thanks to Hendrick Toyota and Ron Adair. Probably the best car buying experience I've ever had. The dealership greeting was immediate. Ron Adair was right there to help me. I was able to get what I wanted for me trade and still get a great lease on a new Avalon. Ron was patient and super knowledgeable. He worked hard for me to get the best deal. I've owned a lot of Toyota's and have worked with several dealers including the one on state line, but Hendrick was; hands down; the best buying experience. Not to mention the lounge had water, coffee, doughnuts, fresh fruit, etc... I will be recommending my friends go there and will recommend Ron. More

bad business I bought a used car from here and took back for service they were rude and my trunk key wouldn't open with the key they said I should have I bought a used car from here and took back for service they were rude and my trunk key wouldn't open with the key they said I should have checked it when I bought the car I talk to one sales manager very rude More

Sercive department is a joke I sit in their waiting room 4 HOURS after I dropped of my car for an oil change. No one has been apologetic especially Brandon Holsburg. They will nev I sit in their waiting room 4 HOURS after I dropped of my car for an oil change. No one has been apologetic especially Brandon Holsburg. They will never get my business again. More

Great people, very friendly I want to thank Sue Wells, and Mark Brown for the wonderful service and time they gave me for buying my first Toyota. Sue went out of her way to make I want to thank Sue Wells, and Mark Brown for the wonderful service and time they gave me for buying my first Toyota. Sue went out of her way to make sure I got what I wanted, even picked me up at my house because I didn't have a car to get there. I am so happy with the Toyota Camry I purchased, and could not have done it without Sue or Mark! You 2 rock!! More

Car purchased I had a great experience at this dealership. I worked with Sue Wells, internet manager. She provided great customer service, she was a pleasure to wor I had a great experience at this dealership. I worked with Sue Wells, internet manager. She provided great customer service, she was a pleasure to work with. More

Pushy pushy I walked in on the last day of the month. The sales associates were all fine until I decided to walk away. They were initially helpful and professiona I walked in on the last day of the month. The sales associates were all fine until I decided to walk away. They were initially helpful and professional. After telling them I needed to think about the end price and consult with my significant other, the tone changed drastically. I was told I needed to decide today since it was the last day of the month. It was also commented that I clearly wasn't ready to buy and they thought I was. I told the salesperson I was ready but wasn't going to just jump on the first offer provided. This dealership had come highly recommended but in that moment they lost a potential customer. More

Service Department Issues I purchased tires from the service department during an oil change due to a special that they had at the time. Only 2 of the 4 tires had the locking I purchased tires from the service department during an oil change due to a special that they had at the time. Only 2 of the 4 tires had the locking tire lug put back on and the key was not returned to the glove box. When I went to get the tires rotated somewhere else we discovered this and called back to the service department. It took several calls to even get a return call. The service department then began insinuating that it was someone else's fault (did someone else rotate the tires since they put them on new) and kept asking the same question. Ultimately they would do nothing. HORRIBLE communication and they would do nothing about the problem. More

This is the2nd time my family has had a terrible expearience We were kept waiting like 5 different times. We were trying to buy a preowned Toyota. They only offered us 2 units neither of which we wanted. Would n We were kept waiting like 5 different times. We were trying to buy a preowned Toyota. They only offered us 2 units neither of which we wanted. Would not come down from the sticker price1.00. More