Everyone was kind and helpful opening the doors for us greeting us. My salesman, Isaac.C. Was amazing and explained everything to me and Karen was very helpful walking me through the whole process. The whole time I felt comfortable and appreciated. I will pick Hendrick over and over..

Our experience with Hendrick Toyota Merriam has been an awful experience. We purchased a 2022 Toyota Sequoia from this Toyota Dealership on June 6, 2023. We found this vehicle online and negotiated the trade of our vehicle to purchase this vehicle. The vehicle was delivered to us in Omaha, NE. The inside of the vehicle had not been detailed and had red dirt everywhere from where they purchased it from, which was in AZ after reviewing the previous Seller. This raised a red flag so we further inspected the vehicle. There was a significant chip in the windshield, which was not disclosed in the Sale of the vehicle. After long negotiation they wrote a check to cover the cost of a new windshield. Within a couple months of ownership the check engine light and 4low light appeared and would go on and off. The check engine light and 4low light would continue to go on and off. We took the vehicle to a Toyota dealership in Omaha so they could diagnose the problem. It was determined the Catalytic Converters had been replaced with Aftermarket Catalytic Converters and had been welded on. None of this information was disclosed to us prior to the Sale of the vehicle or in the Purchase Agreement. The quote to repair the Catalytic Converters from a Certified Toyota dealership (Village Point Toyota) was over $10,000. We tried to negotiate with Hendrick Toyota Merriam and there has been no cooperation. We are now stuck with a vehicle with a repair that is going to cost over $10,000 or will have to take that as a loss in the future sale of the vehicle. In order to trade in the vehicle through a dealership it will have to go through an inspection and this will be a problem. This vehicle was said to have gone through a Certified Toyota Inspection and passed prior to our purchase. We would have never purchased this vehicle had we known it had these issues. We have since gone through the Better Business Bureau to try and find a resolution and there is little to no cooperation. We will never do business with this dealership again. Kevin D. - Omaha, NE

Everyone was so helpful .able to answer questions and got me the best deal possible

I have been working with Hendrick Toyota since 2019 when I purchased my 2019 Prius. I now have a 2013 Camry. I work with Kim Young anytime I have service needs and she is PHENOMENAL! Very kind, communicative, and responsive. She goes above and beyond to make sure customers have a positive service experience. Services are (on average) a bit more expensive than they may be elsewhere but I’m happy to pay the little bit of additional when I can to ensure I’m getting good work done by a good team.

Jace at Hendrick Toyota Merriam provided excellent service, communicated clearly, and made the entire process easy, professional, and stress-free.

They lie to you and break parts—or swap them out without saying a word—and then keep telling you it’s ready, but when you check, it’s exactly the same