Hendrick Toyota Merriam

Great Experience They worked around out busy schedule of running kids to after school activities and got everything ready while we were in and out of the dealership. They worked around out busy schedule of running kids to after school activities and got everything ready while we were in and out of the dealership. More

Mainteace Work done quickly and correctly. Staff is friendly and efficient. Service advisor Ken Johnson has been taking care of the service of vehicles for many Work done quickly and correctly. Staff is friendly and efficient. Service advisor Ken Johnson has been taking care of the service of vehicles for many years. More

Maintenance Work is done in a timely fashion and there is no high pressure to do other procedures. Staff was efficient and friendly. Have been very pleased with d Work is done in a timely fashion and there is no high pressure to do other procedures. Staff was efficient and friendly. Have been very pleased with dealership and service. More

Oil Change Professional, friendly and efficient. Checked in on time and wait time was less than the time predicted. Explained what was done and what needed to be Professional, friendly and efficient. Checked in on time and wait time was less than the time predicted. Explained what was done and what needed to be done but didn’t push to set new appointment. More

Sleazy car salesman who doesnt listen. My car dealer was only concerned about his spiel. He wasn't listening to any of my needs or concerns, only the next lame car line he was going to say My car dealer was only concerned about his spiel. He wasn't listening to any of my needs or concerns, only the next lame car line he was going to say next. More

Buying a used Highlander Everyone I came in contact with was super friendly and was very accommodating in all I was looking for. The sales person was wonderful to work with Everyone I came in contact with was super friendly and was very accommodating in all I was looking for. The sales person was wonderful to work with without any pressure. After buying the car, I had a couple of minor issues that were taken care of promptly by the service dept. More

Snakes in the grass This place is full of dishonest people. Bought a vehicle from them on July 20th. During the test drive the salesman showed us this neat feature called This place is full of dishonest people. Bought a vehicle from them on July 20th. During the test drive the salesman showed us this neat feature called a "jump seat" or what Toyota calls a Stow Seat. He explained how the dealership purchased one for the vehichle since it was used and the previous owners took it out. While we were doing the financing, the dealership cleaned our vehicle. I didn't know until 2 days later when I went to show the seat feature to my friend that the dealership had removed the seat from its cubby hole. We live 3 hours away. The dealership won't make it right and either return the seat or ship us a new one. We have been talking to sales and they continue to ignore or try to deny they did anything wrong. This seat is important, we have dogs and it helps fill the gap between the two captains chairs. Very dirty games they are playing and it really makes you wonder what else they removed or did to the vehicle when they were "cleaning it up" for us. If I could return the vehicle at this point, I would. More

Highly Recommend I purchased my Rav from Hendrick and have been going to them for service ever since. Great people, quick, and efficient. I've been to other Toyota dea I purchased my Rav from Hendrick and have been going to them for service ever since. Great people, quick, and efficient. I've been to other Toyota dealers, but Hendrick is by far the best. I know that when it is time for a new vehicle I will be getting one from Hendrick. More

Love my new Rav 4 Hybrid! Jeremy bent over backwards to get me the car I wanted! I love my new Rav4 Hybrid Limited! It is a pleasure to drive. Jeremy is the best! Jeremy bent over backwards to get me the car I wanted! I love my new Rav4 Hybrid Limited! It is a pleasure to drive. Jeremy is the best! More

Great people but extended plus coverage is limited I bought my Toyota 2 years ago. Accidentally left half gallon of milk in trunk and smell was awful. When I took it in to have it looked at they wanted I bought my Toyota 2 years ago. Accidentally left half gallon of milk in trunk and smell was awful. When I took it in to have it looked at they wanted to charge me $2,000 for power wash and ozone etc... I picked it up went to car wash removed everything and power rushed mats and hand scrubbed the entire trunk and sprayed oziun ... less than $20 to clean out and smell is gone!!! $2,000 for who??!! More