Hendrick Toyota Merriam

First time at Hendricks for My Car service 5 year tire rotation and the Rep was very informative and pleasant. He was at my car door before I could even open my door, He seamlessly processed th 5 year tire rotation and the Rep was very informative and pleasant. He was at my car door before I could even open my door, He seamlessly processed the work to be done and educated me on the future services and time frames. More

Service on short notice I Came back from a trip and had an unexpected tire issue. Called for service and was scheduled right away. Everything completed to my satisfaction. I Came back from a trip and had an unexpected tire issue. Called for service and was scheduled right away. Everything completed to my satisfaction. More

"Mercedes" Made Toyota Proud Before I could even open my door, Mercedes was there to greet me. She seamlessly processed the work to be done, provided me a cost and time estimate, Before I could even open my door, Mercedes was there to greet me. She seamlessly processed the work to be done, provided me a cost and time estimate, and kept me apprised throughout the 4 hours (90,000 mile scheduled maintenance). More

We have been dealing with Hendrick Toyota since 2016 when we bought 2 used Venzas. All of the staff we've contacted have been friendly, courteous and helpful. we bought 2 used Venzas. All of the staff we've contacted have been friendly, courteous and helpful. More

Excellent communication from the service department. Everything was explained well and the whole team did a great job on my 2011 Tundra. Amy Mick did a great job of explaining all of the work that was Everything was explained well and the whole team did a great job on my 2011 Tundra. Amy Mick did a great job of explaining all of the work that was done! More

Great team that can be trusted. Personnel were thorough and knowledgeable. Workmanship is good and efficient. Waiting time was accurate for the estimated tim that can be trusted. Personnel were thorough and knowledgeable. Workmanship is good and efficient. Waiting time was accurate for the estimated time of completing the task. More

Speedy Early appointment, out early. Just my style. now is the time for all good men to come to the aid of their party. now is the time Early appointment, out early. Just my style. now is the time for all good men to come to the aid of their party. now is the time More

I needed to a new set of tires and to have my 2017 Tundra checked out and serviced. I decided to go back to Hendrick Toyota where I bought the truck as I also felt it needed an alignment. Checking out the Se checked out and serviced. I decided to go back to Hendrick Toyota where I bought the truck as I also felt it needed an alignment. Checking out the Service Staff on line, I chose to work with Kim Nigh and she was great! Very helpful, knowledgeable and responsive to my needs. I was even provided a loaner vehicle so I could leave the truck overnight at no charge. It was an expensive visit .... HOWEVER, I received substantial savings on the tires and my truck is now ready to hit the road again as we travel with our trailer quite a bit. I'll look forward to continuing my Tundra's care with Kim/Hendrick Service and hope that all future experiences go this well! More

Good review Maintenance service was performed Wednesday. On Thursday, I noticed the required maintenance light was still on. I drove back to the dealership whe Maintenance service was performed Wednesday. On Thursday, I noticed the required maintenance light was still on. I drove back to the dealership where a service rep was able to turn off the required maintenance light for me. I had left my ipad at the dealership on Wednesday. Jill Hart called me Wednesday night and Thursday morning to let me know she had found my ipad. So thankful for her assistance in returning it to me! More