Hendrick Toyota Merriam

The oil change was quick and professional. The dealership was clean, friendly and well maintained. I liked the free car wash. In the pat the car wash was not working. dealership was clean, friendly and well maintained. I liked the free car wash. In the pat the car wash was not working. More

I have bought 3 cars here and this last purchase is the worst service I have ever gotten at Hendrick Toyota, No Information updates on the suv I bought and they had a couple things to fix on it ,I brought worst service I have ever gotten at Hendrick Toyota, No Information updates on the suv I bought and they had a couple things to fix on it ,I brought my trade car in and couldn't get anyone out of 3 people I asked to remove my tags ,Finally a sweet lady at the front desk did it for me ,I asked about the gas because when we test drove it ,it was on E ! ,I ll have to think long and hard about doing business here again, I thought during a Virus situation they would be Glad someone was spending money on a vehicle, But I guess not More

Kari Shepherd was great! She wasn't pushy and made the Kari Shepherd was great! She wasn't pushy and made the whole car buying experience painless. Omar was great too! He worked with us to get the fina Kari Shepherd was great! She wasn't pushy and made the whole car buying experience painless. Omar was great too! He worked with us to get the financing where we were happy with. More

Great experience working with Ben Blake Had the pleasure of working with Benjamin Blake. Great service, extremely professional, would buy from him again! Highly recommend shopping here for y Had the pleasure of working with Benjamin Blake. Great service, extremely professional, would buy from him again! Highly recommend shopping here for your next vehicle! More

Another great experience with Ben Blake as my car salesman!!!! He was patient and helped me choose the perfect vehicle for me! I love my new 2015 Rav4 Limited! salesman!!!! He was patient and helped me choose the perfect vehicle for me! I love my new 2015 Rav4 Limited! More

I felt ignored I came in for my 6 month maintenance on my Corolla, arrived at 12:29 for a 12:40 appointment, traffic was smoother than I planned so I got there early I came in for my 6 month maintenance on my Corolla, arrived at 12:29 for a 12:40 appointment, traffic was smoother than I planned so I got there early. One employee waved me up to pull my car forward all the way and then just walked off. 2 others saw me and just walked by. It was 6 minutes before someone came over and said We'll be with you in just a moment, and then decided to help the customer behind me instead. When I picked up the car, I asked if there were any notes or recommendations, and the girl said Oh it should all be on the last page, rather than inform me of anything that was found or needed. She just kinda took my money and said have a nice day. She then instructed me to wait for the car in the garage, but someone dropped it off outside and didn't tell me, so I was waiting an extra 5 or 10 minutes for no reason. Finally someone walked over and said "What are you waiting for?" I said the black Corolla, he pointed outside and said "Your cars out there." and then walked away. No thank you, no sorry for the wait, no have a nice, no kiss my xxx, nothing. Not really what I expected from my visits in the past. More

Inside Detail Did a good job and got the couple of stains out that I had on the back seat. Only thing I would suggest, is in my 2012 Prius there is a storage area Did a good job and got the couple of stains out that I had on the back seat. Only thing I would suggest, is in my 2012 Prius there is a storage area under the back floor of the trunk area. They could have cleaned it and also, they didn't clean the front windshield glass. Both of these are minor, but I thought it would have been done. Otherwise, a good job. More

Appreciated the option for pick-up and drop-off During this time of Covid I didn't want to wait inside (although their waiting area is nice and normally a good option) while they performed a routine During this time of Covid I didn't want to wait inside (although their waiting area is nice and normally a good option) while they performed a routine oil change and inspection, along with a tire rotation and recall repair. I discussed this with a Hendricks representative, who was very helpful, and we discussed the option I could bring a folding chair and sit outside to wait, but the amount of work was going to take longer than normal, so, since I live within 15 miles, she let me know they could also arrange to come and pick-up my auto on the scheduled day and return it after the work. That sounded like a good option for me, so we scheduled that. A Robert called me the evening before my appointment and provided some helpful details on how we would coordinate the arrangements, including time, and all went very smoothly on the day they did the work. I really appreciated their flexibility, given my Covid concerns, especially as a senior. The person picking up my car was masked and gloved and a friendly person as well. It was a relief to get the work done on my car, and not have to put myself in any potentially risky situation to do so, given the current circumstances.. More