Hendrick Toyota Merriam

I was very inconvenienced from start to finish with the purchase of my car. The key fob stopped working less than a week from purchasing it. Also I had issues with car registration because the name of the purchase of my car. The key fob stopped working less than a week from purchasing it. Also I had issues with car registration because the name of the person on the title didn’t match & the DMV informed me to talk to the title clerk about it. More

I have come to rely on Brock Lathrop to help in my time of need. Again, he was there and I have full confidence in his assessments and judgements. It brings me joy and satisfaction, being able to know and of need. Again, he was there and I have full confidence in his assessments and judgements. It brings me joy and satisfaction, being able to know and trust someone in the know when it comes to getting my car fixed! Thank you, Brock and Team! More

Honestly, I wasn’t going to rate my visit because it didn’t go as planned and I’m not a negative person, but after dealing with D’Vontae I changed my mind. I scheduled service due to a factory recall an didn’t go as planned and I’m not a negative person, but after dealing with D’Vontae I changed my mind. I scheduled service due to a factory recall and was advised it would take about three hours. After three hours I called and discovered service had not started yet. I discussed the reason with D’Vontae who took it from there. I left to go to the dealer to pick up my vehicle or a loaner as I needed transportation. By the time I got there my Rav had been serviced and was ready for pick up. D’Vontae single handedly turned an unhappy experience into a pleasant service call and managed to keep a three time new vehicle customer with this dealer. More

i have taken my toyota venza to hendrick toyota in merriam kansas for many years the service is very good thank you bill helming in merriam kansas for many years the service is very good thank you bill helming More

Ashton was kind enough to get me a quick appointment on a Saturday(!) after my battery died. Battery was quite old. Unfortunately, the battery failed again on Tuesday. So, car is back at dealership awaiting Saturday(!) after my battery died. Battery was quite old. Unfortunately, the battery failed again on Tuesday. So, car is back at dealership awaiting another look see and hopefully a not serious diagnosis. More

Great visit as usual. D'Vontae Brown was v ery helpful. He clearly explained every thing that was going to happen. I had an issue with a notification item I did not unde D'Vontae Brown was v ery helpful. He clearly explained every thing that was going to happen. I had an issue with a notification item I did not understand and could not turn off. He found the solution and showed me me how to turn it off. Will be back next week for new rear brakes. More

We came to the Hendrick Toyota store looking for a car for my kid and met Tim. We looked at a couple of options and drove a few. He was very helpful and patient with us. We recommend Tim to everyone. for my kid and met Tim. We looked at a couple of options and drove a few. He was very helpful and patient with us. We recommend Tim to everyone. More

Excellent experience with Tim Mallams buying my new truck today. No hassles. Very accommodating and knowledgeable. Thank you Tim today. No hassles. Very accommodating and knowledgeable. Thank you Tim More

Scheduled maintenance light wasn’t reset. Also, the dealer did not prorate my new battery properly with the old battery which was still under warranty. Also, the dealer did not prorate my new battery properly with the old battery which was still under warranty. More

Chris Sims-Walton, what a great guy to work with. He was able to answer all my questions and made the experience painless and easy. Highly recommend this salesman. Thank yiu He was able to answer all my questions and made the experience painless and easy. Highly recommend this salesman. Thank yiu More