Hendrick Toyota Merriam

Staff was extremely knowledgeable and worked to earn our sale. Great customer focus in bring attention to me any details of the deal I may have overlook. I liked the vehicle overview and initial appointment sale. Great customer focus in bring attention to me any details of the deal I may have overlook. I liked the vehicle overview and initial appointment setup. I did not expect the Toyota Care package. A great deal for 2 years. Top notch dealer. More

As a return buyer I expected a high level of care and was not disappointed. The dealership is clean, comfortable and the sales people are friendly, knowledgeable and very courteous. I was offered an extreme not disappointed. The dealership is clean, comfortable and the sales people are friendly, knowledgeable and very courteous. I was offered an extremely good trade-in on my used Sienna and an excellent price on a new Toyota. I expressed a desire to minimize the negotiation process and was pleasantly surprised with their compliance. Several of the staff remembered me from my previous purchasing experience. More

We received a warm greeting when we arrived. Were shown all the available camrys. We were given a very fair price on the vehicle. We traded our dodge durango in on the new camry. Have been very happy with all the available camrys. We were given a very fair price on the vehicle. We traded our dodge durango in on the new camry. Have been very happy with the way it was handled. They have followed up with service and recalls. This was all handled very business like and we are very happy with the outcome. We would buy another vehicle from this dealership. More

Walked into the dealership, met with Randy. He pulled up the information on the vehicle I was looking for and within 10 minutes we were on the road testing out the vehicle. Came back into the showroom and the information on the vehicle I was looking for and within 10 minutes we were on the road testing out the vehicle. Came back into the showroom and found another vehicle which we tested and met better the requirements that I was looking for. I was offered refreshments while I was waiting and overall enjoyed my experience. No pressure sales approach. Friendly, courteous service. He came up with the bottom line figure that I was looking for on the first go around, with no haggling. Came back after discussion with my wife and finalized the deal. I found the staff at Superior to be excellent in customer service and enjoyed the send off from them in the parking lot. Overall enjoyed the experience much better than at the other dealerships that I visited. More

I registered both of my cars (which I bought at Superior) up for the Oil Change and Tire Rotation Program have been extremely impressed. The 3 things that have impacted me are: (1) the service is very prompt up for the Oil Change and Tire Rotation Program have been extremely impressed. The 3 things that have impacted me are: (1) the service is very prompt and convenient. I've never waited past 45 min for anything thus far; (2) they're experts in identifying any issues and I've never had to return for the same problem twice; (3) the price is very reasonable. When I do a cost analysis of an oil change + tire rotation and service point inspection, you can't beat the deal. In my opinion the meaning of service is incomplete without a personable touch. Scott Kelford is one of the best service managers in the business and he knows his stuff. He's well respected amongst his peers and he's extremely cordial with his customers. Scott manages a top notch service team. I'm always greeted with a warm welcome from any one of the advisors including Justin,Randy Borgman and John Bates. They operate very much like a family and for that I'm most appreciative. The way the service is set up is you get assigned an individual advisor specific to your car(s). I'm fortunate to work with Justin Ayers as he's enthusiastic, extremely responsive and dependable, plus he's an overall nice guy to know. Today he told me about what he likes to do on his days off, which is to spend time with his wife and baby boy, Brody James Ayers. I'd highly recommend the Service Program and I'm sure any one of the advisors will do a great job! More

2-28-2010 Bob, Thank you for the exemplary service 2-28-2010 Bob, Thank you for the exemplary service you provided us during our family's second 2010 Camry purchase from Superior Toyota within 2-28-2010 Bob, Thank you for the exemplary service you provided us during our family's second 2010 Camry purchase from Superior Toyota within 6 months. I continue to be impressed with your willingness to be persevering in our car selection process. You represent your company in such a positive way and make buying a car a very easy process. Superior has always made us feel comfortable and they always answer any questions that come up during the process. I will continue to advocate for others that I deal with to come see you when they make a car purchase. . I would like to thank Sam for his behind the scene efforts in the entire vehicle purchase process. He is a pleasure to work with and very upfront and friendly. Superior Toyota has made a very positive customer experience with our family and as such, a continued long term customer. I will definitely recommend doing business here with anyone that I may come in contact with who is looking for an automobile purchase. Kevin and Stacia Bowers More

I would like to THANK YOU for the GREAT SERVICE today! Bob Winn was OUTSTANDING and Michael Downs broke the record for processing my paper work! This is my 12th New Vehicle Purchase since 2005 and it has Bob Winn was OUTSTANDING and Michael Downs broke the record for processing my paper work! This is my 12th New Vehicle Purchase since 2005 and it has never went as smooth and professional as your dealership! You know I will be coming back for another trade/new vehicle purchase. I appreciate so much for all of Bob's time and effort to help me find the right vehicle. He is amazing! The Camry is a First Class Vehicle. It is relaxing to drive. The trip back to Wichita was so smooth that I got sleepy:) Thank you for having such customer driven and dedicated employees on your staff! More

I worked with Randy, He did a outstanding job, the most professional and friendly salesperson I have dealt with. We ended up getting a great price on our Prius.The business dept was very helpful and explai professional and friendly salesperson I have dealt with. We ended up getting a great price on our Prius.The business dept was very helpful and explained our options well though we decided to wait and maybe contact them on a later date. We have been back twice with different phones so Randy can install them to the bluetooth he has great customer service and skills. A GREAT PLACE TO BUY A CAR!!!! More

My experience with Superior has been nothing but great the last two times I've purchased cars from them. I returned to Superior because they have always been able to assist me with any issues I had. I o the last two times I've purchased cars from them. I returned to Superior because they have always been able to assist me with any issues I had. I offer the highest of marks to the entire staff. More

I have bought very few new cars because of concerns over being overcharged and over pressured. I was really pleased with the people at Superior and the zero percent financing. How can you not buy a car wi being overcharged and over pressured. I was really pleased with the people at Superior and the zero percent financing. How can you not buy a car with zero percent interest? In addition we rolled the extended warranty into the loan so we came out with bumper to bumper protection, a new car and a manageable payment. George and his team were helpful, knowledgeable and really efficient. They even took care of having the windows tinted for us. We chose a 2010 Camry and have been very happy with it. Now I want a truck! Perhaps I can trade in my Dodge Durango. More