
Hendrick Toyota Merriam
Merriam, KS
Filter Reviews by Keyword
By Type
Showing 1,136 reviews
I walked into the service center frustrated and short tempered because of an experience I had with another Toyota Service Center in the area. I had made multiple attempts to resolve an issue with my veh tempered because of an experience I had with another Toyota Service Center in the area. I had made multiple attempts to resolve an issue with my vehicle, but wasn't getting very far. To my surprise, Scott and Joe stayed calm, explained the issue, arranged the repair and offered me a courtesy vehicle. I was highly impressed with Scott's role. As the Service Manager, I'm sure he stays extremely busy, However, he took time to speak with me, listen to my concerns and personally inspected my vehicle. This experience was simply awesome and more than EXCEEDED my expectations! I recommended this service center to all 300 of my Facebook Friends and can't stop telling my co-workers about the UNEXPECTED service experience with Superior Toyota, it has become my shop of choice. Keep up the great work! More
David did everything he could to help me find the used vehicle I wanted and made sure it was in the best shape possible. I payed less than my budget and am still very pleased with my vehicle almost a yea vehicle I wanted and made sure it was in the best shape possible. I payed less than my budget and am still very pleased with my vehicle almost a year after I bought it. I would recommend David and the dealership to anybody I know looking for a good quality new or used vehicle. More
We were looking for a quality used car. We have been very happy with our Toyota Corollas. We have 3 in the house and 4 of our last 5 cars have been previously owned Corollas. I found a few on Superior Toyota happy with our Toyota Corollas. We have 3 in the house and 4 of our last 5 cars have been previously owned Corollas. I found a few on Superior Toyota's website and was in contact with David Wells by email. When we finally went to the dealership to shop we explained to David that we could go one of 2 ways : get something on the lower end of our budget for our college-bound daughter or get something on the higher end of our budget for my wife and then give her car to my daughter. Most salespeople would have immediately taken us to the more expensive cars. David on the other hand explained that he had a number of cars that he thought would be great for our daughter. Long story short found a fantastic Corolla. She runs great, looks great and we could not be happier. We drive Corollas and I have no doubt that when we are ready for another our 1st stop will be Superior Toyota. It was the easiest, most pleasant car buying experience we have ever had. More
Since I have never had my own car before people have warned me about pushy salesmen. The first time my husband and I walked up to the lot a very nice salesman approached and befriended us from the star warned me about pushy salesmen. The first time my husband and I walked up to the lot a very nice salesman approached and befriended us from the start. Always making sure we were getting what we wanted and needed in a car. My husband and I bought 2 cars from him now and are very happy with the quality and security with what we got. I hope that others can experience their first time car buying as I did. I would defiantly recommend this dealership and not only a salesman but, a friend. More
I was SO pleased with the experience I had at Superior. James was so patient with me and was right on top of calling me back on anything he thought I might want to see. He was very helpful and kind- I high James was so patient with me and was right on top of calling me back on anything he thought I might want to see. He was very helpful and kind- I highly recommend this dealership and James. Also- prices are some of the best in the Metro! Hard to beat this dealership :) More
Price is the only thing I can't rate, because the new Prius is in such demand the price is non-negotiable. Yes, it is expensive. I expected that. Fair and efficient are the words I would use to descri Prius is in such demand the price is non-negotiable. Yes, it is expensive. I expected that. Fair and efficient are the words I would use to describe the folks here. They knew their product and worked to make my experience a pleasure. For some reason, my experience with them inpires trust. More
We could tell why Randy is their top salesperson.He showed us several Tundras and helped us with the features we wanted and didn't want and did it in a very profesional and honost way. Randy we will be showed us several Tundras and helped us with the features we wanted and didn't want and did it in a very profesional and honost way. Randy we will be back. More
everyone of your employees i had contact with did an outstanding job. the salesman shuk did an excellent job he has a bright future with your company!!!!!! thank you all for making me feel like family!! outstanding job. the salesman shuk did an excellent job he has a bright future with your company!!!!!! thank you all for making me feel like family!!!!!!! More
I was looking for a new Toyota Prerunner. Could not find one in Colorado but found one @ Superior Toyota. From the first e-mail I sent them until I drove it off the lot, they were by far the best car deale one in Colorado but found one @ Superior Toyota. From the first e-mail I sent them until I drove it off the lot, they were by far the best car dealer I have ever dealt with. You could tell that their attitude and their care were natural and not false of forced. This plus the fact they had the best price by far made it easy to fly from Denver to KC just to buy the truck. When my wife is ready to replace her Camry they will be the first people I call. They even give you a full tank of gas!!! More
I went to Superior Toyota for the 1st time yesterday to have my 2005 Toyota Scion looked at. I had it at another Service Repair shop the day prior, when all of a sudden my Check Engine Light came on. Not have my 2005 Toyota Scion looked at. I had it at another Service Repair shop the day prior, when all of a sudden my Check Engine Light came on. Not trusting the previous business, I took it to Superior since they were close to my home. What I found when I went there, were professional people with great customer service skills. From the shuttle driver, who gave me a ride back to my home, to the Customer Service Rep who was assigned my vehicle. Everyone there was courteous and very professional. Top notch all the way. They kept me informed on my car's progress. And when it was completed, I was given a call to advise that the issue was a very quick and easy fix. I cannot express enough, how throughly impressed I was with the whole operation. I will not hesitate to bring my car back to Superior Toyota nor to look to them on my next purchase. More