Hendrick Toyota Merriam | Page 109

We recently purchased a 2011 Avalon from Hendrich Toyota. We had been looking for 3 months for a vehicle to fit our needs. We actually enjoyed our buying experience. Every time we walked in the door, s We had been looking for 3 months for a vehicle to fit our needs. We actually enjoyed our buying experience. Every time we walked in the door, someone was there quickly with a friendly greeting and offer to help. Paul Haake and Bryan Hendrich were very good to work with. While they were very eager to help us us find and purchase the car we wanted, they were anything but high pressure. They were very professional and dealt with us in the manner we requested. They were good to keep in touch after our first meeting and test drive. We also appreciated the professional, friendly manner in which the Used Vehicle Sales Manager, Jeremy Wilson conducted business, It has only been a month since our first visit ever to Hendrick Toyota. Overall customer service has been very good, to date. Dealership is 2 hours away from us, but worth it. More

My wife and I went to Hendrick toyota to purchase a used car we had been looking for online. We found David Wells to be very friendly and hepful. It wasnt until we stepped into the finance office that thing car we had been looking for online. We found David Wells to be very friendly and hepful. It wasnt until we stepped into the finance office that things went bad. We were already rushed, I had somewhere to be and we had been sitting at the desk for about an hour and a half. This is the "normal wear you down to sign so you can leave tactic" that is super annoying. The last 2 cars I've purchased had no such issues. 1 car we bought over the internet, the salesman gave me what I asked for on my trade in ($5000 more than what NADA said it was worth as a trade) and delivered my new vehicle to my house, on a saturday, 175 miles away from the dealership, and had the contract signed at my kitchen counter. The car before that was done within 1 hour. We drove the car, we put money down, we were walked into a waiting finiance department and we left before we had time to finish our soda. Now, we haggled over the price of the car once, which obviously I didnt ask enough off, but I knew what I would pay, and offered it. We were quoted 10% interest before our credit was pulled, once in the office we were told we could get 5.7 IF we bought GAP, a service warrenty, and an oil change program. I was told it was REQUIRED to lower the interest payment from the bank. Now, I had already called my bank during that 90 minutes we were left to sit and stare at the desk and they said to refinance it with them and they would drop 2% off their APR. Done deal. So its not so much the big deal of finiancing, but being told the bank required it, well I dont like being lied to. Once I got home at 10pm after being 2 hours late to where I needed to be, I sat down it says at the bottom of all three items that they are not required to obtain financing. I will be calling to cancel them all come monday morning, even if Miss Miller says she wont allow it. More

We did our homework before we started looking for the car we wanted. We had checked in "Consumer Reports" on the van we were thinking of buying, and had checked the availability and pricing online at the va we wanted. We had checked in "Consumer Reports" on the van we were thinking of buying, and had checked the availability and pricing online at the various Toyota dealers in the Metro area. Hendricks had the best pricing and the most used vans available. We wanted a good price and more than 1 or 2 choices, so we decided it was worth the drive from Lee's Summit, Missouri to Merriam, Kansas to look and hopefully get a great van. As soon as we walked in and approached the information desk, we met Ron Shapiro. He must have seen us open the door and did not waste any time greeting us and introducing himself. We told him what we wanted and he quickly had a van for us to test drive. We never felt pressured to buy. It all just came together that day. Ron showed us the van we were wanting on the first try and the price was close to what we were willing to spend. With a decent amount for the trade in and Ron being able to come down a little more on the price we were able to make a deal that day... and after seeing only one car. The following day we came back with our trade-in and to sign papers etc. It was Ron's day off but he came in anyway to be sure everything was done to our satisfaction. We are very happy we went to Hendricks Toyota that day and that we met and worked with Ron Shapiro. I have already recommended him to someone else looking for the same type of car we bought since we had such a great experience. He was both friendly and professional. He is a person you feel you can trust. That just doesn't happen everyday, but it did the day we met Ron. More

I come her b/c I trust their work and I have never had a bad experience. I know I can count on them to take care of me. They do the work that is required, and don't try to bill for service that's not actual bad experience. I know I can count on them to take care of me. They do the work that is required, and don't try to bill for service that's not actually needed. Great work, always nice, fast service. I will continue to come back. Highly recommend. Thank u guys! More

Before our first visit, we let Cam know our out-of-pocket limit, trade-in (excellent condition), and what we had in mind for a used vehicle purchase. We made it a point to be very clear about what we were lo limit, trade-in (excellent condition), and what we had in mind for a used vehicle purchase. We made it a point to be very clear about what we were looking to purchase, but kept getting the response, "oh you'll never find anything like that (in your price range)." Cam was not an easy person to talk to over the phone because constantly interrupting, trying to talk over you. Thankfully, on the day of our appointment, Cam was running late for our appointment- no big deal- we were happy to work with Tyler. Tyler was very kind, very patient and actually took time to listen to us... and then around the corner came good old Cam in a vehicle for us to test-drive that was $10,000 over our price range! Please, Cam, you have to learn to listen. As it turned out, no vehicles on their lot were in our price range, and we of course cannot hold that against Hendrick's. A dealership can't possibly carry enough vehicles to please every customer. A great option they provide (for $1/mile) is to have vehicles shipped in from their other dealerships around the country. Tyler and Rod did their best to help us find such a vehicle. We really appreciated their patience. While searching on their computer system for other vehicles around the country within our price range, they also calculated a value for our vehicle as a trade-in. Hendrick's offered only $5500 for it, whereas Kelley Blue Book put our vehicle trade-in value at $7900. We put our vehicle on craigslist at the Kelley Blue Book private sale value of $9,000, and sold it last week for $8,500. We then bought a 2005 Toyota Sienna LE with 77,000 miles (excellent condition) for $10,900 - no, we did NOT buy it at Hendrick's Toyota in Merriam. Before you consider coming to Hendrick's with a trade-in, I encourage you to consider selling your vehicle on your own so you can get a fair deal (craigslist). That is what we did, and I know we saved AT LEAST $5,000. I can think of a lot of ways to spend $5,000 on my wife and children. Sorry, Ms. Cam, none of that $5,000 went toward your commission. I still don't understand why you never even attempted to put us in a vehicle that was within our budget. You have to learn to listen. Proud to say I out-smarted the Hendrick's "system." More

We purchased a used care from Hendrick Toyota and had taken it somewhere else for basic service. We were advised by this shop that the car needed ball joints felt this was odd due to car only had 52,000 taken it somewhere else for basic service. We were advised by this shop that the car needed ball joints felt this was odd due to car only had 52,000 miles on it. I emailed the dealership was immediately contacted by Scott Kelford the Service Director who not only wanted to help by came to my employer picked my car up for me took it back to the shop had their service men look at it and took to a Crysler Dealership who specialized in the type of vehicle we have to have a second look at it. Thank goodness all was fine and the major repair was not required. He then returned the car to me personally with the paper work showing where my concerns were addressed by both dealers. He went above and beyond what I have come to expect from other dealerships to make sure that my car was fine and the suggested repair was not needed. I would recommend this dealership to anyone and everyone. And our next car purchase will defintely be done thru Hendrick Toyota. More

I went into look at see what Toyota had to offer to compare with Kia and Hyundai, I didn't ever find out. David Wells treated me more like I was an uninvited guest in his home then someone interested compare with Kia and Hyundai, I didn't ever find out. David Wells treated me more like I was an uninvited guest in his home then someone interested in buying a car. He is the only one I dealt with at this dealership so I don't know if he is representative of the dealership or not. It may just have been because I am a woman or wasn't dressed nice enough, since I see others have given him positive reviews. All I can comment on is my experience. More

A good friend recommended Hendrick Toyota and also recommended Randy Stendebach. After having a bad experience at Molle Toyota and having a limited amount of time to buy a car, I had high expectations recommended Randy Stendebach. After having a bad experience at Molle Toyota and having a limited amount of time to buy a car, I had high expectations for Hendrick, and they were completely fulfilled. I met Randy at the dealership on Labor Day, (thank goodness they were open!) and he had me driving home in my new Rav-4 in just a few hours. He made sure I had all the information I needed before making my purchase. He explained all the features of the Rav-4, and I qualified for their 72 months 0% financing offer. As a 28-year old, single female, I was very intimidated to purchase my new car on my own. Randy made me feel valued and respected at all times. He never talked down to me and was never pushy. He even asked me to come back when I got my new licensce plates so he could put them on for me, and even asked me to come back when I got my new iPhone so he could set up the blue tooth features on my Rav-4 and show me how to use them. It was comforting to know that our relationship didn't stop when I signed on the dotted line. Randy really understands customer service and bulding good relationships with customers. Hogi Brown in the finance department was also a pleasure to work with. He gave me great information about gap insurance and the extended warranty, but I don't feel like he pressured me to add them, although I did. He was very practical, friendly, and efficient. I couldn't have been happier with Hendrick Toyota, and I look forward to working with them in the future for service and purchasing my next vehicle. I would recommend them to anyone. They also have an awesome coffee bar. Big perk for me. More

2 months after having a tire rotation done at Superior Toyota (which became Hendrix), our tire blew out late at night. The lug nuts were put on so tight during that visit that we couldn't remove them wit Toyota (which became Hendrix), our tire blew out late at night. The lug nuts were put on so tight during that visit that we couldn't remove them with the Toyota issued lug wrench. A passerby had a steel pole that we placed on the lug wrench and we had to jump on the pole to loosen 3 of the lugs. On the fourth lug, the Toyota lug wrench broke. The following morning, we went to Hendrix Toyota Service department to ask how they could help us, as the degree in which they tightened the lugs left us no means to remove them. We were told to "buy a new lug wrench" and basically dismissed. The car was sitting abandoned 10 miles from our home and the dealership that contributed to our problem wouldn't give us the time of day. We'd been going to Superior Toyota for years for our service. Never, ever again will we step in that door, nor will we shop their for a new car. Everyone that I've shared this story with is simply appalled at the lack of service. A local tire shop helped us through this mess. Had us on the road within an hour (had to buy a new tire). Guess where our tire business goes from now on? More

June 15th,2012 The combined services that I received June 15th,2012 The combined services that I received from the employees of Superior Toyota were really wonderful. They were friendly, professional June 15th,2012 The combined services that I received from the employees of Superior Toyota were really wonderful. They were friendly, professional, courteous and provided me with all the information that I needed regarding the purchase and care of the car and excellant assistance in financing at a reasonable rate and term. I am enjoying it so much. Thank you for all your kindness and efficentcy. Leah Carol Reichman lreichman@sbcglobal.net More