Hendrick Toyota Merriam

My sister recommended that I speak with Ron Shapiro when I told her I was looking for a new/used car, unfortunately he wasn't in on the day I called to make an appointment so I spoke with Bryan Hendrich. I I told her I was looking for a new/used car, unfortunately he wasn't in on the day I called to make an appointment so I spoke with Bryan Hendrich. I did not want to purchase another car, I loved the car I had but unfortunately it was 10 years old and needing some costly repairs. I looked at several dealerships (Ford, Nissan, etc.) and did not really get the type of pricing I wanted, so I ended up at Superior Toyota on Memorial day. I get extremely nervous when making large purchases like this and I have to say that everyone I dealt with at Superior was pleasant, respectful of a female buyer and went out of their way to make the experience as smooth as possible. Bryan really went the distance with showing me many used and new cars, and then working with the finance department to get me a low interest rate. This was the BEST car shopping experience I've ever had from start to finish. I got a great price for my trade-in, and a great price on a new car. I also want to mention that Marco in the financing department was a pleasure to work with, he was very patient with all of my questions and concerns and never once spoke to me in a condescending tone (you would be surprised at how some dealerships treat female buyers). All in all a spectacular experience and I absolutely LOVE my new 2012 Toyota Corolla!!! More

Car was not as described. Was told: Had one scratch by fuel door. The car was covered in scratches and pits, Windshield is completely pitted. Bumper cover dinged, cracked, painted. Interior was bad also. fuel door. The car was covered in scratches and pits, Windshield is completely pitted. Bumper cover dinged, cracked, painted. Interior was bad also. Three of the four wheels had considerable road rash. This car was represented as being in mint condition. Traveled 500 miles and was a complete was of my brothers, and my time. More

We had a great experience buying a certified used car from Ron Shapiro. He was never pushy or overly aggressive, but rather caring and helpful. He went the extra mile to make sure we found a car that fit from Ron Shapiro. He was never pushy or overly aggressive, but rather caring and helpful. He went the extra mile to make sure we found a car that fit our needs. We felt very well taken care of throughout the process. It was an easy and quick process. We would definitely recommend Ron to others looking to buy a car. More

I recently purchased a 2011 Toyota Sienna for my wife from Devon at Superior. I have a general distrust of car dealers and walk into any dealership with skeptical attitude. At Superior we dealt with De from Devon at Superior. I have a general distrust of car dealers and walk into any dealership with skeptical attitude. At Superior we dealt with Devon Rizk and another manager, Mr. Harris. The overall process was quick and enjoyable. Devon made the entire process smooth and hastle free. My wife does not like car dealers and hates the entire process. However, she liked Devon very much, and felt he was sincere, honest, and was trying to do right by us. My entire family (wife and three kids under the age of six) came down to close the deal and everyone was very friendly. Abbie in the finance department was great. She was friendly, up front, and moved the entire process along while still answering our questions. A final note. Although he was not our dealer, Pha Her was also very friendly, sincere, and helped out when Devon was not available. I would feel comfortable buying a car from either of these gentlemen. More

The employees were very nice and helped me make the right decision for me. I HIGHLY recommend this dealership. This is the 3rd Camry that I have purchased there and I will continue to use and recommend Sup decision for me. I HIGHLY recommend this dealership. This is the 3rd Camry that I have purchased there and I will continue to use and recommend Superior Toyota. They truly are SUPERIOR! More

I contacted Superior Toyota about a pre-owned car they had on thier website. Devon Rizk took my initial call and he was able to track down that the car had just been put on contract with another buyer. Se had on thier website. Devon Rizk took my initial call and he was able to track down that the car had just been put on contract with another buyer. Several days later he called me back to inform me that the deal had been cancelled and the car was available again. I live several hours away so over the phone he was able to answer specific questions about the condition of the car and about some decals I wanted removed. He was also able to give me an accurate appraisal for my trade over the phone. Most importantly, once I drove the 3 hours plus to test drive and potentially purchase, he stood 100% behind his word. His sales manager Ryan Lewis also stood behind their product by agreeing to pay for a roof tail light repair that was not noticed until I got the vehicle home. This was over $150 that other dealerships surely would not have paid for. Superior Toyota had several opportunities to try and take advantage of me but they took the high road every time. All-in-all this was a good buying experience and I recommend both Devon and Ryan to anyone interested in a vehicle purchase More

*** Car salesmen are car salesman. do your research and hope for the best. The service department here has done a pretty good job of servicing my toyota. hope for the best. The service department here has done a pretty good job of servicing my toyota. More

I knew I needed a car that would have saved me gas because I travel a lot in the Kansas City area. I didn't want any hassle my main goal was to purchase a vechicle and be driving home in it. I was r because I travel a lot in the Kansas City area. I didn't want any hassle my main goal was to purchase a vechicle and be driving home in it. I was really express with Pha Her this salesman never once pressured me or haggled me. Pha is very patient, kind, and understood exactly what I was looking for. Let's just say I am a happy satisfied customer and drove home in a Toyota Prius. We will return soon to Pha Her. It's about time for us to trade in my husband Jeep. ;-) More

Went in to the Toyota Certified car lot looking for a commuter for work, Devon met me in the lot. before even going into the office. Devon quickly narrowed down a car, from my requirements. Adding a pers commuter for work, Devon met me in the lot. before even going into the office. Devon quickly narrowed down a car, from my requirements. Adding a personal touch throughout our negotiations, Devon exceeded my expectations, pushing the car through the certification inspection process and the detail shop. Having the car ready for pickup, per my request.... our schedules did not merge on pickup day. Devon had everything ready for me, even putting the temporary tag on the car, all i had to do was pick up my keys and drive away. Once you arrive at Superior Toyota (used), ask for Devon. Thanks Devon, shannon g More

I have been a customer of Superior Toyota since 2006 and have purchased 2 vehicles from them. I have always been extremely satisfied with their level of service and how they go out of their way to take care have purchased 2 vehicles from them. I have always been extremely satisfied with their level of service and how they go out of their way to take care of their customers. I specifically would like to thank David Montgomery at Superior Toyota’s Service Department. David is a Service Advisor there and I believe is fairly new. I brought my 2006 Tundra in for Maintenance and David was outstanding! I have always been impressed with how Superior Toyota does business and their Service department is excellent! David has gone above and beyond the call of duty to take care of me as a customer and I appreciate his professionalism and excellent customer service he provided me! Like I said previously, I have always been impressed with Superior Toyota’s customer service in the Service Department! David is a great example of this, and look forward to working with him more for my future service needs! More