Hendrick Toyota Merriam

Car purchased I had a great experience at this dealership. I worked with Sue Wells, internet manager. She provided great customer service, she was a pleasure to wor I had a great experience at this dealership. I worked with Sue Wells, internet manager. She provided great customer service, she was a pleasure to work with. More

Pushy pushy I walked in on the last day of the month. The sales associates were all fine until I decided to walk away. They were initially helpful and professiona I walked in on the last day of the month. The sales associates were all fine until I decided to walk away. They were initially helpful and professional. After telling them I needed to think about the end price and consult with my significant other, the tone changed drastically. I was told I needed to decide today since it was the last day of the month. It was also commented that I clearly wasn't ready to buy and they thought I was. I told the salesperson I was ready but wasn't going to just jump on the first offer provided. This dealership had come highly recommended but in that moment they lost a potential customer. More

Service Department Issues I purchased tires from the service department during an oil change due to a special that they had at the time. Only 2 of the 4 tires had the locking I purchased tires from the service department during an oil change due to a special that they had at the time. Only 2 of the 4 tires had the locking tire lug put back on and the key was not returned to the glove box. When I went to get the tires rotated somewhere else we discovered this and called back to the service department. It took several calls to even get a return call. The service department then began insinuating that it was someone else's fault (did someone else rotate the tires since they put them on new) and kept asking the same question. Ultimately they would do nothing. HORRIBLE communication and they would do nothing about the problem. More

This is the2nd time my family has had a terrible expearience We were kept waiting like 5 different times. We were trying to buy a preowned Toyota. They only offered us 2 units neither of which we wanted. Would n We were kept waiting like 5 different times. We were trying to buy a preowned Toyota. They only offered us 2 units neither of which we wanted. Would not come down from the sticker price1.00. More

The most friendly dealership I have ever experienced! If you need a new or used car I would highly suggest Hendrix Toyota Scion Merriam. My experience starts with my sales rep Sue Wells. I drove in a ca If you need a new or used car I would highly suggest Hendrix Toyota Scion Merriam. My experience starts with my sales rep Sue Wells. I drove in a car needing work and I was upside down in it. I was thinking used but the amount owed on my car made it impossible. Sue worked and worked to get me into a deal and she came up with a lease agreement. Since I am getting up in age I do NOT want to be breaking down on the highway. It took most of the day but the deal became final. I left smiling and with a deal I could not beat. More

Best Customer Service Ever Everyone at Hendrick Toyota/Scion were absolutely outstanding. Their customer service was impeccable, and their ability to find me the EXACT car that Everyone at Hendrick Toyota/Scion were absolutely outstanding. Their customer service was impeccable, and their ability to find me the EXACT car that I wanted, in my price range, was unreal. From the finance department to sales they are for sure the most friendly and customer service oriented dealer I have ever worked with. They didn't pressure me into something that I couldn't afford or wasn't ready for. Sue Wells worked with my until almost 11 o'clock at night, and gave me 100% of her time and effort until I was leaving with my new RAV4. From the second I walked in the door everyone from the girls at the front desk to the random employees that would make sure I was doing okay were extremely helpful. More

Great Service and a good deal Sue Wells at Hendrick Toyota was the best sales person I've worked with. She was very knowledgeable, patient, and thorough. She gave me all the info Sue Wells at Hendrick Toyota was the best sales person I've worked with. She was very knowledgeable, patient, and thorough. She gave me all the information I could possibly need to make a well informed decision. There was never any pressure to get things done even though it was well past closing time. More

Great experience I went in to Hendrick Toyota/Scion looking for a used car. Jayson Szymaszek and Josh Woodward were very helpful in helping me find exactly what I was I went in to Hendrick Toyota/Scion looking for a used car. Jayson Szymaszek and Josh Woodward were very helpful in helping me find exactly what I was looking for. They went over all the details of the vehicle with me. I felt no pressure to buy, and they worked with me to get to the purchase price I needed. Great experience!!! More

Oil leak I own a 2008 RAV4 and was one of the unfortunate people who was plagued with the oil guzzling engines that Toyota "did not recall but would replace th I own a 2008 RAV4 and was one of the unfortunate people who was plagued with the oil guzzling engines that Toyota "did not recall but would replace the engine for free". I took it to Hendrick Toyota and they tore the engine apart and then hit me with a $1500 quote for other things that needed replaced. Some of them seemed legit and some were as petty as antifreeze (charged twice in two different sections). This is petty because they drained the coolant, why am I paying for it to get filled after this all was their mistake? After I asked about why I was getting charged for this, they said they didn't have to drain it for the repairs they were doing. Somehow the charge did not make it on the final bill. After agreeing to the majority of the repairs and waiting for three days for my vehicle to be fixed, they came back with another $1500 estimate to fix my cracked gasket heads. A, why was a pressure test not performed when the engine was put together and b, why would all of the estimates not have been tied together? I would have traded the vehicle in had I known that it needed three thousand dollars in repairs. What was done was done though and I ponied up the 3k for the repairs. I got the vehicle back and low and behold I now see that the plastic cover that goes over the undercarriage was only screwed in by two of the bolts! As I continued to inspect the plastic piece that was only clearing the ground by two inches, I began noticing oil dripping. There were no issues of leaking oil prior to Hendrick "fixing" my problem. I was a Toyota person for life and not only have I written off Toyota due to sheisty practices at this one place, I have written off an entire large dealership. More

Learning curve Ron Shipiro very helpful in learning electronics in new car. Went out of his way to make me feel comfortable with the bells and whistles. Ron Shipiro very helpful in learning electronics in new car. Went out of his way to make me feel comfortable with the bells and whistles. More