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Hendrick Toyota Merriam
Merriam, KS
1,210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 03, 2016
Learning curve Ron Shipiro very helpful in learning electronics in new car. Went out of his way to make me feel comfortable with the bells and whistles. Ron Shipiro very helpful in learning electronics in new car. Went out of his way to make me feel comfortable with the bells and whistles. More
by Avalon,judy1025
Employees Worked With
Tim Lindquist, Ron Shipiro
March 31, 2016
Great experience About a month ago I got a call from I believe to be the best car salesperson I have ever personally worked with, Sue Wells. She asked if I would like About a month ago I got a call from I believe to be the best car salesperson I have ever personally worked with, Sue Wells. She asked if I would like a re-evaluation and I said sure. We talked about my '15 and that I was content but not entirely happy with the car mainly because of the interior was fabric and I was wanting leather. We took a test drive together and she explained all the great options and I explained my issues with my 2015 Rav4. Sue was so empathetic and understanding to my needs as I do have some disability issues. We got on so well ! She is so enthusiastic and knows her job so well and will go to great strides to make you the customer a happy satisfied customer. This lady not only got beautiful leather installed in my new Rav4 she got me the absolutely most beautiful 2016 Rav4 . She put my name on this car before the vehicle was ever delivered or transported to Hendricks! She called me on March 11,2016 to tell me that March 11th was the birthday of my car and always assuring me it was on its' way and sure enough I got my car with 3 miles on it. Then the car had to be outsourced for the leather installation. Another "easy, no problem" this was done within a 24 hour turn-around with Service associate Clint Wong. I received a nice loaner and was back to pick up my car the next day. I must say I was and still impressed with the leather installed it makes my beautiful Rav4 just that more satisfying to me. Sue Wells really listens to her customers and makes you feel as you are her only customer although I know in all reality you are not. She has the skills,knowledge and the capability to get "it" done! Anyone looking for a Toyota? Go to Hendricks and ask for Sue Wells! I know I will be in the future. More
by Jeri Brandon
Employees Worked With
Sue Wells, Clint Wong and Ben Miller
February 27, 2016
Awesome car buying experience !! Hendrick Toyota in Merriam ks was the best choice I could have made when it came to car buying. I went having somewhat of an I sea what I wanted and m Hendrick Toyota in Merriam ks was the best choice I could have made when it came to car buying. I went having somewhat of an I sea what I wanted and met with a sales associate by the name of Sue Wells. She was great I told her my price range and what I was looking for and she showed me all my options and allowed me to decide what I wanted. Wasn't pushy or didn't try to rush me into anything. Was very patient and personable. Provided me with great options and and advice! Overall a great experience !!! More
by 1Nananana.3
Employees Worked With
Sue Wells
February 09, 2016
LAZY Dishonest sales force !! BEWARE ! STAY AWAY ! No warranty papers left in paperwork that was given with the rest of the paperwork to be taken home and was supposed to be their. The vehicle was stat No warranty papers left in paperwork that was given with the rest of the paperwork to be taken home and was supposed to be their. The vehicle was stated to have been given an extensive inspection for safety and reliability. I drove the truck back to MO. had the required safety inspection and it did not pass! Problems with steering,inner tie rod bad. This Truck was just in for a new frame , leaf springs, front A arms, alignment, etc.THIS WAS A TOYOTA Factory RECALL! HOW COULD THEY PROPERLY INSPECT AND ALIGHN THE TRUCK WITH A DEFECTIVE PART? I was assured several times how good and dedicated there service mechanics were, and what a great deal I was getting ! Also left my garage door opener in my trade in I called Mathew the next morning and told him about it he said he would get it out of the car. later I called him back he told me he got it and had secured it .I asked him if he would mail it to me since I lived 3 hrs. away , HE said he would. Two weeks later and several calls to Mathew even leaving messages on his voice mail and contacting the dealership no returned phone calls.STILL NO OPENER! SEEM TO BE A BUNCH OF SHISTERS TO ME.STAY AWAY!!! Mathew Should be let go ! IF a sales person is to LAZY and Disrespectful to so much as at least return a simple phone call after taking ones hard earned money. Who is his Boss ? Makes you wander just what this whole dealership is about doesn't it ? More
by Bill
Employees Worked With
Mathew Schultz
January 24, 2016
FRIENDS WHEN BUYING WORST ENEMIES AFTER YOU DO! My name is Omar, Before I did my worst mistake wich was buying a car thru Hendrick Toyota Scion, i purchased a used veichle at a small dealer ( Roseda My name is Omar, Before I did my worst mistake wich was buying a car thru Hendrick Toyota Scion, i purchased a used veichle at a small dealer ( Rosedale Auto Sales ) No! I dont work there or they're paying me for this! Anyways, the car as usual after driving the car on a daily basis you start to find repairs needed, every repair that i mention to them they cover me 100% atleast for the first month! Hendrick Toyota won't even try to atleast listen to me as a fustrated costumer with a car that i know its used but long story short very disapointed. Yes very Friendly at first once you're on the hook your worst enemies.. NO!! I WOULDNT RECOMEND THIS DEALER!! THE USED CAR SALES MANAGER IS REALLY RUDE AND ANYWHERE ELSE WOULD GIVE A BETTER DEAL! I MADE A MISTAKE!! BUT YOU STILL HAVE A CHANCE.. More
by Omar84
Employees Worked With
Juan Rodriguez
January 17, 2016
Out-of-State Purchase Made Easy I found a pre-owned 2014 Subaru Outback that met my requirements at Hendrick via AutoTrader. From my initial online inquiry to eventual purchase the p I found a pre-owned 2014 Subaru Outback that met my requirements at Hendrick via AutoTrader. From my initial online inquiry to eventual purchase the process was efficient and easy. Sue Wells is fantastic as is Oscar Espinoza. The team was also very helpful, and patient, explaining and assisting with out-of-state purchase and registration. I would recommend Hendrick, Sue Wells and the team for any purchase new or used, in-state or out. John F. - Dallas, TX More
by John F. - Dallas, TX
Employees Worked With
Sue Wells, Oscar Espinoza, Virginia Stein
December 30, 2015
Outstanding Toyota Dealership! I bought my 2013 Prius C there almost 2.5 years ago and referred my daughter who leased a 2015 Corolla from them. We have both cars serviced there. My I bought my 2013 Prius C there almost 2.5 years ago and referred my daughter who leased a 2015 Corolla from them. We have both cars serviced there. My daughter and I have been pleased with every experience we have had there. As their advertising promises "to exceed customers' expectations" they have done so, both in Sales and Service. Kristina really exceeded my expectations when she arranged for a loaner car (at their expense) for my daughter due to a delay in repairing her car (damaged in an accident) at their body shop. Thank you so much Kristina and the Service Advisor who stayed late to deliver the loaner car! Keep up the good work! Highly recommend! More
by Tom the Banker
Employees Worked With
Christina Rose, Jordan Darby
December 21, 2015
James (JB) was great - rest of the process? Meh. Did a lot of Internet shopping, then met James (JB) Burgdoerfer to see a vehicle. JB is an outstanding, non-pushy salesperson who took the time to mak Did a lot of Internet shopping, then met James (JB) Burgdoerfer to see a vehicle. JB is an outstanding, non-pushy salesperson who took the time to make sure the car I was interested in -- I had one in mind -- was ready to see and in top-flight condition. JB gets five stars from me, and I'd highly recommend him to anyone looking new or used. Even gassed it up for me before I drove it home. His manager, Dave, was pleasant, too. They're the only ones who kept this from being a one-star review. (And that's WITH me being happy with the car I bought.) However, BE PREPARED to have several hours to play the shady car-dealer game: - First, the website listed the car for one price, and had a button to click where I could give my info and get "my special e-price." Lo and behold, the e-price was the EXACT SAME. I even showed several people that, and was told "Well, this one doesn't have a special price." Hmm. - They have a $499 "admin" fee - higher than almost every other dealer I visited. - Their trade value was the lowest I'd rec'd (compared to other dealers I'd shopped, until I was able to bargain it up to something more in line (with them using the same Auction search as others, so I know the original was just a lowball.) - Multiple people, up to the GM, swung by. I didn't believe much of what any of them said, EXCEPT for JB. - I agreed to terms on Saturday, following my bank closing for the day, and was told by the financial guy that if I financed with him, we could do the car today. Other than that, I'd have to hope it was still there Monday, because an employee wanted to purchase it too, but was waiting on his insurance info. (?) I offered finance guy a deposit (of whatever amount he would need) to hold until first thing Monday, and he said they don't do that. It was simply an effort to get me to use their higher financing. I walked out, and within five minutes, I got a call that said he'd hold it until Monday for me -- no problem. All in all, a great car at the right price. Just know you're dealing with a huge dealer (Hendrick) and you're nothing but a number to most employees there. If JB moved to another dealer, I'd follow him there, I think. I'd be wary of buying from Hendrick again based on the rest of them. More
by dp
Employees Worked With
David Wells, Erik Stone, Oscar Espinoza, James (JB) Burgdoefer
December 13, 2015
Justin Doelling and the team at Hendrick are top notch I had been looking for a used Camry and knew what I wanted, but it had been tough and overwhelming with all the options available in the market. I inq I had been looking for a used Camry and knew what I wanted, but it had been tough and overwhelming with all the options available in the market. I inquired on a listing I found after hearing from a friend that they had a good experience at Hendrick Toyota, and Angelica called me right away to provide the information I requested and convinced me to pay a visit that day. I'm glad she did. After spending some time with Justin and taking a test drive of a 2011 SE, I knew it was what I wanted but didn't know that it would be in my monthly payment budget range and at a good interest rate. I chose to finance with Toyota, as they were able to beat the rate my bank offered me and the overall process was extremely easy and smooth. Justin gave me exactly what I wanted in every aspect, and it was so stress-free compared to the car shopping experiences I'd had thus far. I will know to go straight to Hendrick first when I'm ready to purchase my next car. More
by River Market KC
Employees Worked With
Erik Stone, Cheeto Sampat, Justin Doelling, Angelica Sysavath
December 12, 2015
Enjoyable Experience Everyone at Hendricks very nice and respectful ,friendly. Made buying a car non stressful and no pressure . Would recommend to anyone looking to buy. Everyone at Hendricks very nice and respectful ,friendly. Made buying a car non stressful and no pressure . Would recommend to anyone looking to buy. Everyone was very knowledgeable. More
by kbrown
Employees Worked With
Ron Shapiro, Cheeto Sampat, Ben Miller
