Hendrick Toyota Merriam

Appreciated the option for pick-up and drop-off During this time of Covid I didn't want to wait inside (although their waiting area is nice and normally a good option) while they performed a routine During this time of Covid I didn't want to wait inside (although their waiting area is nice and normally a good option) while they performed a routine oil change and inspection, along with a tire rotation and recall repair. I discussed this with a Hendricks representative, who was very helpful, and we discussed the option I could bring a folding chair and sit outside to wait, but the amount of work was going to take longer than normal, so, since I live within 15 miles, she let me know they could also arrange to come and pick-up my auto on the scheduled day and return it after the work. That sounded like a good option for me, so we scheduled that. A Robert called me the evening before my appointment and provided some helpful details on how we would coordinate the arrangements, including time, and all went very smoothly on the day they did the work. I really appreciated their flexibility, given my Covid concerns, especially as a senior. The person picking up my car was masked and gloved and a friendly person as well. It was a relief to get the work done on my car, and not have to put myself in any potentially risky situation to do so, given the current circumstances.. More

Outstanding customer contact process. Routine service was well done. Kudos for the car wash code on a wrapped hand wipe. Start to finish, this was a great experience - much appreciated. well done. Kudos for the car wash code on a wrapped hand wipe. Start to finish, this was a great experience - much appreciated. More

Service team went above and beyond for me; they even took care of a bunch of cardboard I had in my car so that they could get to my hybrid battery. care of a bunch of cardboard I had in my car so that they could get to my hybrid battery. More

The service dept installed a set of TRD shocks and struts and performed an alignment. Despite the latter, my car still pulls to the right. I also felt that I was charged for and excessive amount of labor, bu and performed an alignment. Despite the latter, my car still pulls to the right. I also felt that I was charged for and excessive amount of labor, but they did not answer my calls or respond to emails about any complaints. More

Poor communication from Sales Team Saw a vehicle on their website listed as "Coming Soon". Inquired immediately as it was the truck I had been searching for. Sales team member told me i Saw a vehicle on their website listed as "Coming Soon". Inquired immediately as it was the truck I had been searching for. Sales team member told me it was in reconditioning and seemed short in the conversation. Asked if I could come out and view/ setup an appointment to test drive. I was told it was in reconditioning and I was unable to do so. Called the next day and was told that as soon as it was available I would get a call and the opportunity to view the vehicle. Waited as I didn't want to pester the sales team. Followed up a few days later and the sales team member I was working with responded saying it sold. Pretty unprofessional, I'm sure they get a lot of business but would think if told I'd get the opportunity to purchase a vehicle that they'd at least be honest about it's availability. More

Best detail I’ve ever had done. Vehicle is 2 years old and looks better than the day I drove it off the lot. Coupon special was well worth the price and looks better than the day I drove it off the lot. Coupon special was well worth the price More

Quality Dealership I've done business with this dealership for 6 years. Service advisors are very professional, knowledgable and friendly. Very nice facility. Easy to ma I've done business with this dealership for 6 years. Service advisors are very professional, knowledgable and friendly. Very nice facility. Easy to make appointments on line. More

Thao Dinh was extremely easy to work with. Easy to talk to and a lots of knowledge! Great purchase experience! I would certainly call again for another vehicle. to and a lots of knowledge! Great purchase experience! I would certainly call again for another vehicle. More