Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Toyota Merriam
Merriam, KS
1,288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,288 reviews
July 01, 2020
Poor quality service,communication.Job was half done.The service person was not aware that job was not complete.When called that my car was ready I specifically asked if a front end alignment was necessary service person was not aware that job was not complete.When called that my car was ready I specifically asked if a front end alignment was necessary to finish the job and was told no,the diagnostic and tech said no alignment necessary.When I picked up the car the service lady tried to hurry me out of the dealership without reviewing my repairs.Made her stop and go through the repairs and she discovered a front end alignment WAS required but was not done.I had to wait while the alignment was completed.Waiting at the dealership was exactly what I did not to do and the reason I dropped the car off.Very disappointed in the quality of service. More
by tonygriego
Employees Worked With
I don't remember the name of the person who served me.
June 15, 2020
Outstanding customer contact process. Routine service was well done. Kudos for the car wash code on a wrapped hand wipe. Start to finish, this was a great experience - much appreciated. well done. Kudos for the car wash code on a wrapped hand wipe. Start to finish, this was a great experience - much appreciated. More
by Kim Lewallen
Employees Worked With
Amie Kitchen
June 08, 2020
Service team went above and beyond for me; they even took care of a bunch of cardboard I had in my car so that they could get to my hybrid battery. care of a bunch of cardboard I had in my car so that they could get to my hybrid battery. More
by sethshimerda
Employees Worked With
Kim Nigh
May 23, 2020
The service dept installed a set of TRD shocks and struts and performed an alignment. Despite the latter, my car still pulls to the right. I also felt that I was charged for and excessive amount of labor, bu and performed an alignment. Despite the latter, my car still pulls to the right. I also felt that I was charged for and excessive amount of labor, but they did not answer my calls or respond to emails about any complaints. More
by RedBox1
Employees Worked With
Steven Arterbery, Amie Kitchen, Christina Rose
May 23, 2020
Poor communication from Sales Team Saw a vehicle on their website listed as "Coming Soon". Inquired immediately as it was the truck I had been searching for. Sales team member told me i Saw a vehicle on their website listed as "Coming Soon". Inquired immediately as it was the truck I had been searching for. Sales team member told me it was in reconditioning and seemed short in the conversation. Asked if I could come out and view/ setup an appointment to test drive. I was told it was in reconditioning and I was unable to do so. Called the next day and was told that as soon as it was available I would get a call and the opportunity to view the vehicle. Waited as I didn't want to pester the sales team. Followed up a few days later and the sales team member I was working with responded saying it sold. Pretty unprofessional, I'm sure they get a lot of business but would think if told I'd get the opportunity to purchase a vehicle that they'd at least be honest about it's availability. More
by douken06
Employees Worked With
Michelle Leinen
May 18, 2020
Best detail I’ve ever had done. Vehicle is 2 years old and looks better than the day I drove it off the lot. Coupon special was well worth the price and looks better than the day I drove it off the lot. Coupon special was well worth the price More
by john1670
Employees Worked With
Amy Mick
May 07, 2020
Quality Dealership I've done business with this dealership for 6 years. Service advisors are very professional, knowledgable and friendly. Very nice facility. Easy to ma I've done business with this dealership for 6 years. Service advisors are very professional, knowledgable and friendly. Very nice facility. Easy to make appointments on line. More
by 4 Runner Dude
Employees Worked With
Mercedes Patterson
May 01, 2020
Thao Dinh was extremely easy to work with. Easy to talk to and a lots of knowledge! Great purchase experience! I would certainly call again for another vehicle. to and a lots of knowledge! Great purchase experience! I would certainly call again for another vehicle. More
by deprice320
Employees Worked With
Thao Dinh
April 27, 2020
Been customer since 2009. Just bought second car. Great people in all areas.sales, and service both friendly and helpful. Highly recommend. Ben Blake in sales is great. people in all areas.sales, and service both friendly and helpful. Highly recommend. Ben Blake in sales is great. More
by Linda
Employees Worked With
Ben Blake, sales five stars, Christopher Galiano, Mercedes Patterson
