Hendrick Toyota Merriam

We just started looking for a vehicle to replace our minivan and we came in to test drive a Sienna. While waiting for the car to be brought around front, we were looking through the Toyota Highlander o minivan and we came in to test drive a Sienna. While waiting for the car to be brought around front, we were looking through the Toyota Highlander on the showroom floor that had been recently marked down. The markdown brought the price within a couple thousand of what we were wanting to spend, so we test drove a Highlander that evening too. The salesman, Jacob was very friendly, and willing to help throughout the whole process. We came back the next afternoon to talk about finances on the Highlander, and gave Jacob a number that we would need our monthly payment to be, and we told him up front we weren't sure if our payment would be enough money but it was worth a try. The process of getting out trade info and credit info took about 30 mins. When the finance manager came out to present some numbers he was completely unaware of the number we started with, and presented options with our lowest payment being $60 more than we were wanting to pay. We reminded him of this number and unfortunately at the end of conversation we were unable to make a deal. Here's where I start having problems. As we're wrapping up the conversation, the finance manager starts telling us that we need to consider less expensive cars. He informs us that with out payment we can only spend a certain amount of money because of taxes and such. Implying that we've wasted his time and we're out of our league with Highlanders or Siennas. We thanked him for his time, and to my surprise, the salesman Jacob didn't have the decency to shake our hands, say goodbye or walk us out. He watched us walk out of the dealership from the finance office, also apparently irritated that we wasted his time. This was my second visit to Hendrick Toyota in as many days. I don't take it personally that we were unable to make a deal, neither should the dealership. It seems that the bullying/condescending tactics work for this finance manager. He is not going to insult me into buying a car. At the end of the day we could have afforded to put a down payment on that car, not to mention a higher monthly payment, but the reason why we have this money is because we are thoughtful about what we spend. I would have had no problem going back to this dealership after not making a deal, until we were insulted by the finance manager and dismissed by our salesman, Jacob. This is exactly the type of behaviors that give car salesmen/dealerships a bad reputation, and when we end up buying a Toyota in the next few months in the KC area, it will certainly not be from Hendricks Toyota. More

Alex is great,listens and is patient, answers all questions. Erik easy to work with, not pushy. Helps every way. Excellent dealership. Keep it up questions. Erik easy to work with, not pushy. Helps every way. Excellent dealership. Keep it up More

Just brought my Camry in and Jon Howell went above and beyond to take care of me. I am always hesitant when it comes to servicing my cars as to who I go to but not any more. Jon was clear, honest and made beyond to take care of me. I am always hesitant when it comes to servicing my cars as to who I go to but not any more. Jon was clear, honest and made me feel at ease. You have an amazing staff who clearly puts the customers first. I will be back! More

After looking at many dealerships for a used car, David Wells provided an outstanding experience. I approached via internet to buy my daughter, who lives in KC, a used car. He was prompt and was extremely Wells provided an outstanding experience. I approached via internet to buy my daughter, who lives in KC, a used car. He was prompt and was extremely helpful and accommodating about which options were available. In good faith we agreed on a trade in value and upon seeing vehicle, the team was honest and fair. The process was better than any other car dealer experience. I was honored how respectful and pleasant, David Wells and his team were to my daughter. The business transaction was also outstanding and no pressure was ever given. We would recommend this dealership to anyone in KC. More

Nice sales person however the manager LOW-balled our trade in. Also they said they were not discounting their car because it was too popular????? We went to Molle Toyota and not only did Molle discount trade in. Also they said they were not discounting their car because it was too popular????? We went to Molle Toyota and not only did Molle discount the same vehicle we had test driven at Hendrick, Molle also gave us $5000 more for our trade-in. We won't be going back to Hendrick. And we will not recommend. Molle is the place to buy. More

I had been wandering the parking lot of Hendrick Toyota for a while when Kirk Duckers spotted me and asked if I had been helped. I could tell he was a hard worker, it was a brutally hot summer day and he for a while when Kirk Duckers spotted me and asked if I had been helped. I could tell he was a hard worker, it was a brutally hot summer day and he was sweating buckets. Still, he took the time to talk to me and address my needs. As a woman who knows next to nothing about cars, I am always hesitant that I'll be misled or taken advantage of by the stereotypical car salesman. Mr. Duckers was extremely professional and patient with me. He did not push me towards a particular car, but listened to my needs and answered my questions. He didn't try to "sell" me on the car, he let the car do the talking. He was personable and genuine and I really felt I could trust him. I knew I was in good hands. Although I found a lower price at a different dealership, I wanted to complete my business with Mr. Duckers. He helped me negotiate a fair price without being condescending or wasting my time. I feel my time with Mr. Duckers was helpful and has restored my trust in the professionalism of car salespeople. More

Working with Kirk Duckers was a pleasure and the overall experience was positive. I will most likly come back for my next car purchase. Thank You. experience was positive. I will most likly come back for my next car purchase. Thank You. More

kirk was great. very accomodating. very professionali i kirk was great. very accomodating. very professionali i buy several cars a year and he was one of the best salesman i have had i would highly recomm kirk was great. very accomodating. very professionali i buy several cars a year and he was one of the best salesman i have had i would highly recommend him More