Hendrick Toyota Merriam

The Best Services Department In the Kansas City Metro Area I just want to thank Chris and Connie for the services they have provided to my company and my family. For over the past 7 years they have provided t I just want to thank Chris and Connie for the services they have provided to my company and my family. For over the past 7 years they have provided the services for over 50 Tundra Trucks to include my own personal vehicles. They have went above and beyond and provided satisfaction in a timely manor. I also would like to thank Scott Kelford with his hard work and efforts over the past 7 years. I also own a Honda, Ford, Lexus, Acura and Hendrick's Toyota is the only place I will take them to be worked on. More

Amazing I live in Norman, OK. and made my purchase over the internet. Dave Wells along with Robert Biehl made a sometimes difficult process(car buying) a p I live in Norman, OK. and made my purchase over the internet. Dave Wells along with Robert Biehl made a sometimes difficult process(car buying) a pleasant experience. It was worth the drive to Kansas City to buy my truck. More

Subie Forester Love Via Hendrick Toyota-Scion Thursday, July 17th (2014), Leah Stephens, Sue Wells and Erik Stone of Hendrick Toyota-Scion, Merriam (southwest KC area), KS made my transition to a Thursday, July 17th (2014), Leah Stephens, Sue Wells and Erik Stone of Hendrick Toyota-Scion, Merriam (southwest KC area), KS made my transition to a new-to-me 2004 Subaru Forester from my 1994 Jeep Cherokee a positive, satisfying and joyful experience. Leah actively searched the Forester for me and immediately alerted me to this opportunity, and Sue Wells graciously stepped in to guide me through a test-drive and contract application, when Leah was called away to make a car delivery, then Erik Stone guided me through the contract completion and selection of service contract options. They, and everyone else at Hendrick Toyota-Scion, made me feel both like family and royalty at the same time: authentic respect, courtesy and true warmth were ever-present. Also, their skilled mechanics had thoroughly checked and attended to any mechanical and cosmetic needs of the Forester. The entire facility was clean, orderly and had a lovely open ambience. Even those whom were not involved directly in the sale opened doors for me, guided me to any needs, and made me feel welcome in every department. I drove away with a deep sense of satisfaction, confidence in my on-going relationship with Hendrick Toyota-Scion, new friends in Leah, Sue and Erik-- and car joy; my gratitude. I highly recommend them to meet your car needs, whether looking for a used or new car! Also, I am very happy with my selection of the Subaru Forester! Wonderful all around visual field—like having lodge seats at a movie house and optional sound-track score, wonderful stability on the road—none of that creepy sway effect, good acceleration, good gas mileage, an interior that is comfortable, attractive and cargo effective, and good safety record/features. More

Love my new car! I walked in for an oil change and walked out with a new Corolla, thanks to Alex and his salesmanship. He went above and beyond to get me a blue stick I walked in for an oil change and walked out with a new Corolla, thanks to Alex and his salesmanship. He went above and beyond to get me a blue stick-shift 2014 Corolla, and I love it and how well it handles! He set up my car phone, explained all the features, has immediately taken care of any questions and issues and just put on my permanent tag. The dealership people are all friendly and helpful, but Alex goes the extra mile. I've used the service department for years, and it's great, whether I have a major problem or whether my tires just need air. Jon Howell is the best to get done whatever the car needs, and he peruses the records so he does know. I highly recommend the dealership, Alex, Jon and the service department. The shuttle service is an extra plus. More

Great Experience A few years back I surrendered a car and just paid off the settlement amount in May. I 'jumped the gun' on getting a new car. I had put way to much mo A few years back I surrendered a car and just paid off the settlement amount in May. I 'jumped the gun' on getting a new car. I had put way to much money in the car I was driving and still needed more. I went to another dealership and they turned me away. Sue Wells contacted me the next day and helped me work on my issues along with Oscar and Marco. After pulling strings and doing all they could I got into a certified 2010 Corolla and I love it; even took it on a weekend trip and did great. It was a new trade they did maintenance on it and all that was left was the windshield and Toyota emblem on the front. I had the windshield replaced the same week along with a loaner car and the emblem should be in this week (all free since they had to have the windshield replaced due to it being certified). All of the staff was very friendly leaving me with a good impression of the company. Thank you for all of the help. More

Issue with Service Department Resolved Immediately by Brad P We have purchased 2 brand new vehicles from Hendrick Toyota and have all of our services performed in their service department and have always been pl We have purchased 2 brand new vehicles from Hendrick Toyota and have all of our services performed in their service department and have always been pleased with their work. I recently took my 2013 4Runner in for a 15,000 mile service, and the car was returned to me with a cracked windshield. Service Consultant Jeramie Albin was not made aware by the tech or the wash bay that the crack had occurred while my car was being serviced, and thus did not inform me of the damage before returning the vehicle to me. Upon bringing the damage to Jeramie's attention he was great to work with and did everything within his power to try to help us out. We ended up with management in the service department who placed the blame on us due to a windshield pit that they alleged was there when we brought the vehicle in. We were very frustrated by this and ended up talking to Brad Pointer the New Vehicle Sales Director. Brad immediately understood our frustrations and saw the situation from our point of view and agreed that had the same situation occurred to his vehicle he would feel the same way that we did. He recognized us as valued, repeat customers and worked with us to immediately schedule to have the windshield replaced at no cost to us. We most definitely appreciate Brad's consideration and recognition of us as valued, repeat customers, and we will continue to bring both our service and new vehicle sales business to Hendrick Toyota. More

Love my car! I have purchased 4 cars from this dealership and would highly recommend them. Robert is a great sales rep! I have also always had excellent service. I I have purchased 4 cars from this dealership and would highly recommend them. Robert is a great sales rep! I have also always had excellent service. I'm lucky to live nearby! More

Great expierence From the time I hit the door until the time I left James was so very kind and helpful. James took care of me and made sure that I had what I wanted. H From the time I hit the door until the time I left James was so very kind and helpful. James took care of me and made sure that I had what I wanted. He sure went above and beyond to get me the specific car I wanted. He and Sam Akalugwu were awesome. Bryan Hendrich also took care of the financing and was so very nice and very efficient in getting the job done. Thank you again for such a great job. More

Josh greeted me the minute I walked in the door. I had printed the information on the car I was interested in. He got it right away and took me for a test drive. I was interested in buying that car and he printed the information on the car I was interested in. He got it right away and took me for a test drive. I was interested in buying that car and he got Bryan involved in the financing and terms. They were both professional, friendly and attentive to my questions. Josh introduced me to the service manager, whose name escapes me, but who was quite helpful. It was a very good experience. I look forward to a continuing good relationship as I enjoy my Prius. Thanks you all! More