Hendrick Toyota Merriam

They only want you to buy new expensive vehicles Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was lo Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was looking at a new truck. However when I decided to buy a use truck she said there was not that much mark up on use vehicle and the price was firm. Ok fair enough so I found a use truck on their website and ask sue wells about the truck she said I will look to see if it was still available. No answer after 5 days so I called a manager and he said she has been busy, really but not to busy to call me when I was looking at a new vehicle. So if you want to buy a new car and pay their price this is the place for you. More

5 STAR SERVICE! This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was th This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was the first new car I bought and Sue did a great job making sure I understood everything. She explained the things I didn't understand, and made sure I got everything I wanted on my car. I was EXTREMELY picky when buying my car, to the point where I had asked her to drive several 2014 Sport Corollas across the parking lot so I could see what the car looked like from the outside while driving. She went above and beyond making sure she met all my picky requests, and helping me understand what I was paying for. I also worked a little with her husband, David, who is also very helpful and nice. I would definitely recommend them both and will always come back to them when it regards Toyota. I also dealt with Jon Howell with service several times when I bought my car - buying my car, tinting windows, installing mudflaps. He was always very eager to help me. I had a small accident recently and frantically called him (I keep his card in my car) asking a bunch of questions. He was so helpful and even helped calm me down after the accident. I brought my car in that day and over the next few days, he made sure to find THE best deal he could when repairing my car and fixing everything. He talked to multiple people to try to get me the best deal because he knew of my money situation. He greatly exceeded my expectations, and I come to him with all questions/service requests that Sue and David cannot help me with. Sue & David Wells and Jon Howell are all FANTASTIC and I am very thankful for their great customer service and help they have provided me with!!! HIGHLY recommend them and this dealership! More

Wonderful car buying experience Gave the best deal anyone could ask for on a brand new 2015 Nissan Sentra LE. These people cut down their margins drastically to fit our budget and st Gave the best deal anyone could ask for on a brand new 2015 Nissan Sentra LE. These people cut down their margins drastically to fit our budget and still were so pleasant with us. We have been to a number of dealers in Overland Park area (like O'Neil Honda on 7979 Metcalf Ave), but trust me when I say, you will get all your money's worth when you go to Hendrick Toyota and good treatment too. To name a few, Robert Bhiel, Brandon Abernathy, Zoey, Chitoo Sampat were a pleasure to deal with. Great going guys!! More

Quinton Sutton is a SUPERHERO! :) We have been having our 2008 Toyota Sienna XLE taken care of here from the week they opened, and have always gotten exemplary service. We just purcha We have been having our 2008 Toyota Sienna XLE taken care of here from the week they opened, and have always gotten exemplary service. We just purchased an almost new 2014 Sienna XLE with AWD and will continue that tradition (as will our daughter-in-law who now is the happy owner of our previous Sienna). I brought the new Sienna by Hendrick to have a second key programmed, and was helped by Service Counselor Quinton Sutton, who has given me outstanding customer care previously. He was happy to help, and got our key programmed while we waited. This guy is one of the nicest, friendliest and knowledgeable fellows around. We have loved this new Sienna also, but we had purchased from a dealership in Utah, and it had a problem. The video player was an aftermarket, unnamed brand with no instructions, and it was only picking up one sound channel-- thus omitting all voices and playing only the background music. I took it in to a professional auto sound place -- Twice-- and they could not figure out how to fix it. Even though it looks brand new, they recommended trashing it and buying a new one (an $857 solution). Since he is such a helpful and customer satisfaction oriented guy, I swung back by Hendrick Toyota to see if there was any hope of Quinton figuring out how to make it work. He hopped right in and began going through every imaginable part of the programming and system operations for the player. It wasn't easy, and the problem stubbornly remained. But Quinton kept troubleshooting and stayed with it. Then out of the blue, we started hearing voices in our head -- literally! That's because Quinton had suddenly discovered the solution and the voice track was coming in loud and clear over the headphone sets. This was after a month of futile effort and being given no hope by the professional sound people. I was absolutely BLOWN AWAY! I'm telling you right here and now: when it comes to customer service, friendliness, knowledge and commitment to satisfaction, Quinton Sutton is a ROCKSTAR!!!! If you ever need any service done on your Toyota, I'd TOTALLY recommend asking for Quinton. We are sold on this guy! :) More

More than met my expectations. Sue Wells went over and above to locate the exact car that I wanted and to get it brought to the Merriam dealership. I appreciated her phone calls let Sue Wells went over and above to locate the exact car that I wanted and to get it brought to the Merriam dealership. I appreciated her phone calls letting me know the progress being made finding my perfect car and getting it delivered here. She took down my trade-in information by phone and called me back with the trade offer. She even took my credit information over the phone. Since it was her day off when all the deal was com[leted, David Wells took over the delivery of the new car. I signed finance papers with Brandon who was super to work with. He explained everything fully and was pleasant and professional. He's the nicest finance guy I have ever dealt with. This sales team made my buying experience fun. This was the third car I have purchased from Hendricks Toyota. The service staff is top notch., too. I have always found them to be attentive and helpful. I will be back! More

If you have a bad day, please do NOT pass them to me. Chris Galiano had a bad day right after getting to work, and he decided to pass it to me, the customer. He also made things up, which made him unprof Chris Galiano had a bad day right after getting to work, and he decided to pass it to me, the customer. He also made things up, which made him unprofessional. More

Bad Experience Recently we took our 2012 Camry into the Hendrick Toyota Service Department for a factory computer software upgrade. The car had previuosly been at th Recently we took our 2012 Camry into the Hendrick Toyota Service Department for a factory computer software upgrade. The car had previuosly been at the Hendrick collision facility about a mile away for two weeks for some body work. We picked up the car at the body shop and dropped it off at the service department late afternoon and had planned to pick it up the next day. The next day about midmorning the service department called and advised us that our tires needed to be replaced because they had "dry rot". Dry rot for a 3 year old tires? It seemed like an odd phone call, but we declined to buy any new tires. When we went to pick up the car there was a large piece of steel lodged in the right rear tire. The low air dash light was on. The leak was bad enough that air could be heard hissing from the leak. Of course no one in the service department had any knowledge of the leak. Bottom line: The dry rot story was total BS and a feeble attempt to hide the leak. Hendrick wouldn't assume responsibility for the damaged tire. It obvious the steel that was in the tire came fro their shop or parking lot. It looked like a clip that might be used in industrial type boxes that car parts would come in. More

2015 4Runner Purchase with Sue Wells To whom it may concern, I would like to take a second to acknowledge Sue Wells and Gina Urick in Sales and in Service. From the point where I brought To whom it may concern, I would like to take a second to acknowledge Sue Wells and Gina Urick in Sales and in Service. From the point where I brought my 237k milage 06' 4Runner to be serviced with Gina and Kim through the night when I signed the papers on my 2015 4Runner purchase with Sue. Everyone involved gave me 100% of their energy to making me happy and getting things done fast. They deserve props for being awesome members of the Hendrick team in Merriam. If there is an award for awesomeness these ladies deserve it. Regards, Ryan Schultz Loyal Toyota Customer More

Love the Service Department of this place! We have been coming here with my wife's Toyota Sienna since they first opened, and have always been pleased with their service department and staff. We have been coming here with my wife's Toyota Sienna since they first opened, and have always been pleased with their service department and staff. Today wAs no exception. We were greeted by Quintin Sutton, who from the outset displayed the kind of commitment to customer satisfaction that long term loyalty is founded upon'. He's courteous, cheerful, friendly, and was eager to help us find an affordable solution. We had purchased a battery from a different dealership ( the one we used to go to, before experiencing Hendrick Toyota). Quintin and another great staffer named Jeramie checked it, found it faulty, and are replacing it at no charge under warranty. Just another reason to always come here first! More