Hendrick Toyota Merriam

Bad Experience Recently we took our 2012 Camry into the Hendrick Toyota Service Department for a factory computer software upgrade. The car had previuosly been at th Recently we took our 2012 Camry into the Hendrick Toyota Service Department for a factory computer software upgrade. The car had previuosly been at the Hendrick collision facility about a mile away for two weeks for some body work. We picked up the car at the body shop and dropped it off at the service department late afternoon and had planned to pick it up the next day. The next day about midmorning the service department called and advised us that our tires needed to be replaced because they had "dry rot". Dry rot for a 3 year old tires? It seemed like an odd phone call, but we declined to buy any new tires. When we went to pick up the car there was a large piece of steel lodged in the right rear tire. The low air dash light was on. The leak was bad enough that air could be heard hissing from the leak. Of course no one in the service department had any knowledge of the leak. Bottom line: The dry rot story was total BS and a feeble attempt to hide the leak. Hendrick wouldn't assume responsibility for the damaged tire. It obvious the steel that was in the tire came fro their shop or parking lot. It looked like a clip that might be used in industrial type boxes that car parts would come in. More

2015 4Runner Purchase with Sue Wells To whom it may concern, I would like to take a second to acknowledge Sue Wells and Gina Urick in Sales and in Service. From the point where I brought To whom it may concern, I would like to take a second to acknowledge Sue Wells and Gina Urick in Sales and in Service. From the point where I brought my 237k milage 06' 4Runner to be serviced with Gina and Kim through the night when I signed the papers on my 2015 4Runner purchase with Sue. Everyone involved gave me 100% of their energy to making me happy and getting things done fast. They deserve props for being awesome members of the Hendrick team in Merriam. If there is an award for awesomeness these ladies deserve it. Regards, Ryan Schultz Loyal Toyota Customer More

Love the Service Department of this place! We have been coming here with my wife's Toyota Sienna since they first opened, and have always been pleased with their service department and staff. We have been coming here with my wife's Toyota Sienna since they first opened, and have always been pleased with their service department and staff. Today wAs no exception. We were greeted by Quintin Sutton, who from the outset displayed the kind of commitment to customer satisfaction that long term loyalty is founded upon'. He's courteous, cheerful, friendly, and was eager to help us find an affordable solution. We had purchased a battery from a different dealership ( the one we used to go to, before experiencing Hendrick Toyota). Quintin and another great staffer named Jeramie checked it, found it faulty, and are replacing it at no charge under warranty. Just another reason to always come here first! More

Met with Christina Rose I dropped by to pick up a car that was being worked on. Asked to meet with Christina. She was amazing and a great representative of your dealership. I dropped by to pick up a car that was being worked on. Asked to meet with Christina. She was amazing and a great representative of your dealership. More

Friendly no pressure atmosphere I found the car I wanted online and dealt with Sue who answered all of the questions that I had ahead of time regarding it. I drove 5 hours from South I found the car I wanted online and dealt with Sue who answered all of the questions that I had ahead of time regarding it. I drove 5 hours from South Dakota and was greeted by a very professional staff who made me feel welcome. The entire process from start to finish went exceptionally smooth thanks to Sue, Robert, and Erik. I left Hendrick Toyota with the exact car that I had been looking some time for, and with the satisfaction knowing that the staff there did all they could to make my experience a pleasant one. More

Extremely poor customer service Test drove a car I wanted on Saturday but did not buy it that day. I reached out to Marco Rodriguez by email the next day to discuss number further Test drove a car I wanted on Saturday but did not buy it that day. I reached out to Marco Rodriguez by email the next day to discuss number further and didn't hear back. I called the sales guy on Wednesday morning and informed him I had sent an email to Marco that hadn't been returned yet and he took down my email and was going to have Marco email me. When I didn't hear from Marco I called and left a voice message. When I didn't hear back on that I sent Christina Rose an email. When I didn't hear back on that I followed it up with a voice message to Christina which I have yet to hear back on. It's pretty hard to sell cars when you don't respond to your potential customers. I'm absolutely baffled by the lack of response of not just one but a number of employees at this dealership. Worst customer service experience I've ever had. I gave them every opportunity to make it right and I still haven't heard from anyone. More

Wasted Trip Terrible service paid cash for a vehicle. that had a Warranty ! front end alignment was out. two ties had to be replaced. brakes are squeaking. floor mats had holes paid cash for a vehicle. that had a Warranty ! front end alignment was out. two ties had to be replaced. brakes are squeaking. floor mats had holes in them. skid plate was missing. there fact sheet said all this had been done before I got the vehicle. none of this had been done. I took the vehicle. back to them to have all this fixed and they did nothing . they never even called me to pick it up WHY IS MY VEHICLE COVERED UNDER A WARRENTY AND YOU GUYS DO NOTHING BUT WAST MY TIME ! More

Over charged and no return phone calls 3 weeks after being overcharged on a new car and still no refund. Admitted to overcharge day after purchase - no return phone calls. Told refund in 3 weeks after being overcharged on a new car and still no refund. Admitted to overcharge day after purchase - no return phone calls. Told refund in progress day two - left messages several times, asked for manager and told too busy. Car did not have floor mats and still do not have floor mats. Will not buy another car here or have my new car service here. More

Great experience! I was very pleased with my experience at Hendrick Toyota! Blane never once made me feel pressured to buy a vehicle I wasn't 100% satisfied with! He an I was very pleased with my experience at Hendrick Toyota! Blane never once made me feel pressured to buy a vehicle I wasn't 100% satisfied with! He and Robert bent over backwards to get my monthly payment where it needed to be. I will definitely be recommending them to anyone I know in the market for a new car! :) More