Hendrick Toyota Merriam

Doing things Right for complete customer satisfaction Once again I find myself writing a rave review on this dealership. They never cease to impress me with their commitment to their clientele. Two da Once again I find myself writing a rave review on this dealership. They never cease to impress me with their commitment to their clientele. Two days ago was the FIRST disappointing experience I'd had in using this dealerships service department since the month they opened. After bringing our Sienna in for an oil change and tire rotation ( complimentary till 25,000 miles btw) it took longer than expected - partly because of a tornado warning situation--and as I was leaving the service person mentioned I had a nail in the tire. I asked why they hadn't told me earlier... And after driving off I noticed that the "Maintenance Required light was still on. The next day they called to ask how my service experience was, and I mentioned these things. Within an hour I got a call back from service manager Jeremy apologizing and offering to make it right at no charge to me. Awesome! Today they found not one but two nails, and replaced them both without charge. Great friendly helpfulness by Zack Littlefield, who handled the repair. Can't be happier recommending this service department! More

Justin Doelling and Cheeto Sampat ROCK!!!! Let me tell you about my experience. I purchased a Prius 2 years ago from JayWolf toyota, WORST EXPERIENCE OF MY LIFE. So when I went to Hendrick Toyo Let me tell you about my experience. I purchased a Prius 2 years ago from JayWolf toyota, WORST EXPERIENCE OF MY LIFE. So when I went to Hendrick Toyota a week ago to replace my old 2010 Prius for a new one, I went in feeling very skeptical about doing this again and feeling taken advantage of, BUT Justin Doelling and Cheeto Sampat made me feel so welcome and at ease. They answered all my questions (I had a million) in such a polite way and respectful manner. They were also very nice and willing to let me test drive several models. I must say Im quite picky, but Justin kindly guided me through the entire process and I feel like I got an amazing deal, now Im driving a brand spanking new 2015 Prius. IM SO Happy with my decision of choosing Hendrick Toyota and was such a blessing working with JUSTIN AND CHEETO! :) More

The staff really took care of my family! Hendrick Toyota's service department provided excellent service! Scott Kelford, Christina Rose and Jordan Darby went above and beyond to ensure that Hendrick Toyota's service department provided excellent service! Scott Kelford, Christina Rose and Jordan Darby went above and beyond to ensure that our car was thoroughly serviced and that we received a loaner van to keep my family on the move! I trust the team at Hendrick Toyota's Service Department to do a great job and make sure that repairs are completed to my satisfaction and provide a great loaner to use, while waiting for work to be completed! Great job! More

Recurring Nightmare of Deception Beware of being seduced into buying a new "SAFE" car, The service department tells you after your brakes just went out on a 2012 vehicle purchased fr Beware of being seduced into buying a new "SAFE" car, The service department tells you after your brakes just went out on a 2012 vehicle purchased from one of their dealerships that turned you away the day before because of "overbooking" for the 3rd time (under warranty) that the brakes cannot be guaranteed against future failures. Of course, I was horrified. I proceeded to buy the "SAFE" car suggested and got myself into a dire situation with payments way beyond my budget. My retirement plans are ruined -- I realized this after I recovered from the horror. I begged for a solution that would help me as a real live human being who is a spec of dust to such a humongous conglomerate of a dealership. I have confined myself to a self-imposed prison with no escape by being frightened and upset that my 2012 Nissan was deemed "unsafe" and that I needed to get into a "Safe" car like a new Toyota Corolla. Why couldn't they just have fixed the brakes? You may be "offed" on Craigslist as we read in the news; however that would be over quickly. The Hendrick nightmare stays with you for the rest of your life -- and they do not care. One individual provided a solution that proved how ruthless and uncaring with very poor customer service that is compounded in this dealership. More

They only want you to buy new expensive vehicles Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was lo Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was looking at a new truck. However when I decided to buy a use truck she said there was not that much mark up on use vehicle and the price was firm. Ok fair enough so I found a use truck on their website and ask sue wells about the truck she said I will look to see if it was still available. No answer after 5 days so I called a manager and he said she has been busy, really but not to busy to call me when I was looking at a new vehicle. So if you want to buy a new car and pay their price this is the place for you. More

5 STAR SERVICE! This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was th This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was the first new car I bought and Sue did a great job making sure I understood everything. She explained the things I didn't understand, and made sure I got everything I wanted on my car. I was EXTREMELY picky when buying my car, to the point where I had asked her to drive several 2014 Sport Corollas across the parking lot so I could see what the car looked like from the outside while driving. She went above and beyond making sure she met all my picky requests, and helping me understand what I was paying for. I also worked a little with her husband, David, who is also very helpful and nice. I would definitely recommend them both and will always come back to them when it regards Toyota. I also dealt with Jon Howell with service several times when I bought my car - buying my car, tinting windows, installing mudflaps. He was always very eager to help me. I had a small accident recently and frantically called him (I keep his card in my car) asking a bunch of questions. He was so helpful and even helped calm me down after the accident. I brought my car in that day and over the next few days, he made sure to find THE best deal he could when repairing my car and fixing everything. He talked to multiple people to try to get me the best deal because he knew of my money situation. He greatly exceeded my expectations, and I come to him with all questions/service requests that Sue and David cannot help me with. Sue & David Wells and Jon Howell are all FANTASTIC and I am very thankful for their great customer service and help they have provided me with!!! HIGHLY recommend them and this dealership! More

Wonderful car buying experience Gave the best deal anyone could ask for on a brand new 2015 Nissan Sentra LE. These people cut down their margins drastically to fit our budget and st Gave the best deal anyone could ask for on a brand new 2015 Nissan Sentra LE. These people cut down their margins drastically to fit our budget and still were so pleasant with us. We have been to a number of dealers in Overland Park area (like O'Neil Honda on 7979 Metcalf Ave), but trust me when I say, you will get all your money's worth when you go to Hendrick Toyota and good treatment too. To name a few, Robert Bhiel, Brandon Abernathy, Zoey, Chitoo Sampat were a pleasure to deal with. Great going guys!! More

Quinton Sutton is a SUPERHERO! :) We have been having our 2008 Toyota Sienna XLE taken care of here from the week they opened, and have always gotten exemplary service. We just purcha We have been having our 2008 Toyota Sienna XLE taken care of here from the week they opened, and have always gotten exemplary service. We just purchased an almost new 2014 Sienna XLE with AWD and will continue that tradition (as will our daughter-in-law who now is the happy owner of our previous Sienna). I brought the new Sienna by Hendrick to have a second key programmed, and was helped by Service Counselor Quinton Sutton, who has given me outstanding customer care previously. He was happy to help, and got our key programmed while we waited. This guy is one of the nicest, friendliest and knowledgeable fellows around. We have loved this new Sienna also, but we had purchased from a dealership in Utah, and it had a problem. The video player was an aftermarket, unnamed brand with no instructions, and it was only picking up one sound channel-- thus omitting all voices and playing only the background music. I took it in to a professional auto sound place -- Twice-- and they could not figure out how to fix it. Even though it looks brand new, they recommended trashing it and buying a new one (an $857 solution). Since he is such a helpful and customer satisfaction oriented guy, I swung back by Hendrick Toyota to see if there was any hope of Quinton figuring out how to make it work. He hopped right in and began going through every imaginable part of the programming and system operations for the player. It wasn't easy, and the problem stubbornly remained. But Quinton kept troubleshooting and stayed with it. Then out of the blue, we started hearing voices in our head -- literally! That's because Quinton had suddenly discovered the solution and the voice track was coming in loud and clear over the headphone sets. This was after a month of futile effort and being given no hope by the professional sound people. I was absolutely BLOWN AWAY! I'm telling you right here and now: when it comes to customer service, friendliness, knowledge and commitment to satisfaction, Quinton Sutton is a ROCKSTAR!!!! If you ever need any service done on your Toyota, I'd TOTALLY recommend asking for Quinton. We are sold on this guy! :) More

More than met my expectations. Sue Wells went over and above to locate the exact car that I wanted and to get it brought to the Merriam dealership. I appreciated her phone calls let Sue Wells went over and above to locate the exact car that I wanted and to get it brought to the Merriam dealership. I appreciated her phone calls letting me know the progress being made finding my perfect car and getting it delivered here. She took down my trade-in information by phone and called me back with the trade offer. She even took my credit information over the phone. Since it was her day off when all the deal was com[leted, David Wells took over the delivery of the new car. I signed finance papers with Brandon who was super to work with. He explained everything fully and was pleasant and professional. He's the nicest finance guy I have ever dealt with. This sales team made my buying experience fun. This was the third car I have purchased from Hendricks Toyota. The service staff is top notch., too. I have always found them to be attentive and helpful. I will be back! More

If you have a bad day, please do NOT pass them to me. Chris Galiano had a bad day right after getting to work, and he decided to pass it to me, the customer. He also made things up, which made him unprof Chris Galiano had a bad day right after getting to work, and he decided to pass it to me, the customer. He also made things up, which made him unprofessional. More