Hendrick Toyota Merriam

Poor communication from Sales Team Saw a vehicle on their website listed as "Coming Soon". Inquired immediately as it was the truck I had been searching for. Sales team member told me i Saw a vehicle on their website listed as "Coming Soon". Inquired immediately as it was the truck I had been searching for. Sales team member told me it was in reconditioning and seemed short in the conversation. Asked if I could come out and view/ setup an appointment to test drive. I was told it was in reconditioning and I was unable to do so. Called the next day and was told that as soon as it was available I would get a call and the opportunity to view the vehicle. Waited as I didn't want to pester the sales team. Followed up a few days later and the sales team member I was working with responded saying it sold. Pretty unprofessional, I'm sure they get a lot of business but would think if told I'd get the opportunity to purchase a vehicle that they'd at least be honest about it's availability. More

Best detail I’ve ever had done. Vehicle is 2 years old and looks better than the day I drove it off the lot. Coupon special was well worth the price and looks better than the day I drove it off the lot. Coupon special was well worth the price More

Quality Dealership I've done business with this dealership for 6 years. Service advisors are very professional, knowledgable and friendly. Very nice facility. Easy to ma I've done business with this dealership for 6 years. Service advisors are very professional, knowledgable and friendly. Very nice facility. Easy to make appointments on line. More

Thao Dinh was extremely easy to work with. Easy to talk to and a lots of knowledge! Great purchase experience! I would certainly call again for another vehicle. to and a lots of knowledge! Great purchase experience! I would certainly call again for another vehicle. More

Been customer since 2009. Just bought second car. Great people in all areas.sales, and service both friendly and helpful. Highly recommend. Ben Blake in sales is great. people in all areas.sales, and service both friendly and helpful. Highly recommend. Ben Blake in sales is great. More

Chris is one of the best advisors. He is always very accommodating. The techs are great too. Always completed in the time given while I wait. accommodating. The techs are great too. Always completed in the time given while I wait. More

Hendrick does it again. I have had numerous experiences with Hendrick over the past few years, both buying and service. The people are always helpful, attentive and a pleasur I have had numerous experiences with Hendrick over the past few years, both buying and service. The people are always helpful, attentive and a pleasure to deal with. I always recommend them to friends and family. More

Job well done at a reasonable price. Jessie did a great job diagnosing a gunny sack full of problems. I always request Jessie with our two Hendricks Toyotas. job diagnosing a gunny sack full of problems. I always request Jessie with our two Hendricks Toyotas. More

Service Dept. I have always been pleased w/service @ Hendrick Toyota. Mercedes (& Jesse) in service have always taken care of me. Not sure which technician servi I have always been pleased w/service @ Hendrick Toyota. Mercedes (& Jesse) in service have always taken care of me. Not sure which technician serviced my car, but good job. More

First time at Hendricks for My Car service 5 year tire rotation and the Rep was very informative and pleasant. He was at my car door before I could even open my door, He seamlessly processed th 5 year tire rotation and the Rep was very informative and pleasant. He was at my car door before I could even open my door, He seamlessly processed the work to be done and educated me on the future services and time frames. More