Hendrick Toyota Merriam

Walked into the dealership, met with Randy. He pulled up the information on the vehicle I was looking for and within 10 minutes we were on the road testing out the vehicle. Came back into the showroom and the information on the vehicle I was looking for and within 10 minutes we were on the road testing out the vehicle. Came back into the showroom and found another vehicle which we tested and met better the requirements that I was looking for. I was offered refreshments while I was waiting and overall enjoyed my experience. No pressure sales approach. Friendly, courteous service. He came up with the bottom line figure that I was looking for on the first go around, with no haggling. Came back after discussion with my wife and finalized the deal. I found the staff at Superior to be excellent in customer service and enjoyed the send off from them in the parking lot. Overall enjoyed the experience much better than at the other dealerships that I visited. More

I registered both of my cars (which I bought at Superior) up for the Oil Change and Tire Rotation Program have been extremely impressed. The 3 things that have impacted me are: (1) the service is very prompt up for the Oil Change and Tire Rotation Program have been extremely impressed. The 3 things that have impacted me are: (1) the service is very prompt and convenient. I've never waited past 45 min for anything thus far; (2) they're experts in identifying any issues and I've never had to return for the same problem twice; (3) the price is very reasonable. When I do a cost analysis of an oil change + tire rotation and service point inspection, you can't beat the deal. In my opinion the meaning of service is incomplete without a personable touch. Scott Kelford is one of the best service managers in the business and he knows his stuff. He's well respected amongst his peers and he's extremely cordial with his customers. Scott manages a top notch service team. I'm always greeted with a warm welcome from any one of the advisors including Justin,Randy Borgman and John Bates. They operate very much like a family and for that I'm most appreciative. The way the service is set up is you get assigned an individual advisor specific to your car(s). I'm fortunate to work with Justin Ayers as he's enthusiastic, extremely responsive and dependable, plus he's an overall nice guy to know. Today he told me about what he likes to do on his days off, which is to spend time with his wife and baby boy, Brody James Ayers. I'd highly recommend the Service Program and I'm sure any one of the advisors will do a great job! More

2-28-2010 Bob, Thank you for the exemplary service 2-28-2010 Bob, Thank you for the exemplary service you provided us during our family's second 2010 Camry purchase from Superior Toyota within 2-28-2010 Bob, Thank you for the exemplary service you provided us during our family's second 2010 Camry purchase from Superior Toyota within 6 months. I continue to be impressed with your willingness to be persevering in our car selection process. You represent your company in such a positive way and make buying a car a very easy process. Superior has always made us feel comfortable and they always answer any questions that come up during the process. I will continue to advocate for others that I deal with to come see you when they make a car purchase. . I would like to thank Sam for his behind the scene efforts in the entire vehicle purchase process. He is a pleasure to work with and very upfront and friendly. Superior Toyota has made a very positive customer experience with our family and as such, a continued long term customer. I will definitely recommend doing business here with anyone that I may come in contact with who is looking for an automobile purchase. Kevin and Stacia Bowers More

I would like to THANK YOU for the GREAT SERVICE today! Bob Winn was OUTSTANDING and Michael Downs broke the record for processing my paper work! This is my 12th New Vehicle Purchase since 2005 and it has Bob Winn was OUTSTANDING and Michael Downs broke the record for processing my paper work! This is my 12th New Vehicle Purchase since 2005 and it has never went as smooth and professional as your dealership! You know I will be coming back for another trade/new vehicle purchase. I appreciate so much for all of Bob's time and effort to help me find the right vehicle. He is amazing! The Camry is a First Class Vehicle. It is relaxing to drive. The trip back to Wichita was so smooth that I got sleepy:) Thank you for having such customer driven and dedicated employees on your staff! More

I worked with Randy, He did a outstanding job, the most professional and friendly salesperson I have dealt with. We ended up getting a great price on our Prius.The business dept was very helpful and explai professional and friendly salesperson I have dealt with. We ended up getting a great price on our Prius.The business dept was very helpful and explained our options well though we decided to wait and maybe contact them on a later date. We have been back twice with different phones so Randy can install them to the bluetooth he has great customer service and skills. A GREAT PLACE TO BUY A CAR!!!! More

My experience with Superior has been nothing but great the last two times I've purchased cars from them. I returned to Superior because they have always been able to assist me with any issues I had. I o the last two times I've purchased cars from them. I returned to Superior because they have always been able to assist me with any issues I had. I offer the highest of marks to the entire staff. More

My experiences with Superior has been absolutely wonderful. I will always buy my cars from Superior as it truly is a top notch dealership ran by very impressive people. From Sales to Finance to Ma wonderful. I will always buy my cars from Superior as it truly is a top notch dealership ran by very impressive people. From Sales to Finance to Management to Service, I have always been a satisfied customer. More

They made me a great deal on my trade in, Jeep Cherokee. They also were patient with all my test drives of other used cars. Whenever I have a problem with my Toyota Highlander, for any reason- big or small They also were patient with all my test drives of other used cars. Whenever I have a problem with my Toyota Highlander, for any reason- big or small, I call and they are always very polite and helpful. More

We bought our Tacoma here and they were awesome. We worked directly with George, the General Sales Manager, and Tim, in sales. They were super friendly, gave us accurate and honest info, and took a lo worked directly with George, the General Sales Manager, and Tim, in sales. They were super friendly, gave us accurate and honest info, and took a lot of time to help us find the exact color and options we wanted. We did our homework and knew the price they gave us was very fair, and once we picked what we wanted they had it ready for us quickly. They even were great with our kids and had a play area to keep them entertained. We would absolutley buy another truck/car from this dealer! More

I loved picking out my new Camry from Superior Toyota! They gave me all the information I needed to make an informed decision and let me test drive lots of different models. When I decided on a Camry the They gave me all the information I needed to make an informed decision and let me test drive lots of different models. When I decided on a Camry they found just the right interior and exterior color combination I wanted. The sales people were all friendly and walked me through the process so I had no worries on my end. I also love their additional warranty package and feel so secure in being able to take my car back to them for all it's upkeep needs. More