Hendrick Toyota Merriam

loan process and purchase purchased 2 vehicles from Hendrick in the last few years and they made the purchasing and finance easy and no pressure. Great experience and will ret purchased 2 vehicles from Hendrick in the last few years and they made the purchasing and finance easy and no pressure. Great experience and will return More

So Great Christie helped us above and beyond what we could have ever expected. We visited on Saturday, and once we gave her the details on the car we wanted, t Christie helped us above and beyond what we could have ever expected. We visited on Saturday, and once we gave her the details on the car we wanted, that following Monday, we drove away in our new SUV! She found us exactly what we wanted, in our price range and mpg that we need. Thanks a lot and will recommend others who are looking for cars. Cam was also helpful in getting us out of there quickly with all the paperwork and on the road. Total time spent today was only 4 hours!!! More

Bait & switch I saw a vehicle I was interested in on their website so I sent a request for more information. I received a call and verified the car was there befor I saw a vehicle I was interested in on their website so I sent a request for more information. I received a call and verified the car was there before making the 50 minute drive to look at it. When I arrived, I gave them the persons name I was to ask for (Bob Hendrich) They said he was there but after waiting, enduing stall tactics and finally being helped by someone else, I was told the vehicle wasn't even available. Then the switch dance ensued as they double-teamed to tried to step me up to other models and colors I had no interest in. When the salesman realized I was having none of it, he initiated damage control and made a promises to find a similar car and call me back in a few days, and of course, I never heard from him again. Not surprised after reading these reviews that we were treated that way. Just another unethical tactic that disregards a customer's time and intelligence. More

Very good experience buying my used vehicle here A huge thank you to Bob Higgins for helping me purchase my certified pre-owned car. Very friendly, NOT pushy & happy to answer my questions. A huge thank you to Bob Higgins for helping me purchase my certified pre-owned car. Very friendly, NOT pushy & happy to answer my questions. More

Thank you Sue and David Wells were a blessing. They helped me thoroughly understand what I was committing to and make sure that it was exactly what i wanted. Sh Sue and David Wells were a blessing. They helped me thoroughly understand what I was committing to and make sure that it was exactly what i wanted. She actually talked me into looking at a Corolla and it ended up being the perfect car !! thank you guys so much. i love my Car <3 More

Experience with Sue Wells I can emphatically say this is the first time buying or leasing any vehicle that I was made to feel that the sales person was mainly interested in get I can emphatically say this is the first time buying or leasing any vehicle that I was made to feel that the sales person was mainly interested in getting me the car to meet my needs instead of a car that would make the dealership the most money. I know in the time spent with Sue that she is an intellegent, honest, and moral person which this jaded person never expected to find at any dealership any where. My experience with Sue is the first car buying time I didn't walk away feeling "stupid"!!!!! Everyone should be as lucky as I. Jane Bird More

UNHAPPY, don’t buy from them- they don’t back what they say. Frustrated, irritated, agitated at Hendrick Toyota Scion Merriam?. Told I have a extended warranty on one car and the other I have extended service. Frustrated, irritated, agitated at Hendrick Toyota Scion Merriam?. Told I have a extended warranty on one car and the other I have extended service. When I bought my second vehicle from them the Sales Mgr. gave me two identical plans. NOW, I am told they are different and I have to pay. Word Play; on terms and I got SCREWED because neither the sales mgr or the sale person are now here. Besides when I called in the Service Scheduler told me that I had service covered on BOTH vehicles. NOT Happy! Big Toyota fan but very doubtful I’ll return to buy another vehicle. SIMPLE BUSINESS. Note, the Svc Mgr tried to resolve but could not when he talked to mgmt. Mgmt did not even come talk to me. POOR< POOR< business. They lost a $35,000 sale when I buy my new truck. More

Lacking followup on safety and repair issues We purchase a used 2009 Yukon 4 months ago and have had nothing but problems with it. Most recently while driving down the highway the accelerator bec We purchase a used 2009 Yukon 4 months ago and have had nothing but problems with it. Most recently while driving down the highway the accelerator became stuck at 70 miles an hour. Scariest experience of my life. Finally able to pull the car over, we contacted this dealer. They did nothing. They stated they didnt have an opening in service until the following week. We drove the car to Hendrick Buick on State Line road. The service there is top notch. They have tried to help us get movement from Toyota Hendricks. 3 weeks later we still have no resolution to the problem. Toyota states it could have been the floor mat but there is no evidence that is the cause. We have been passed around to different contacts for weeks with very few returns to phone calls. Thankfully Buick Hendricks has graciously loaned us one of their cars to drive. Buick Hendricks (Josh in service is amazingly helpful)is kind courteous while Toyota Hendricks is not doing anything to help. We are afraid to drive the vehicle we purchased from Toyota Hendricks yet they seem to only car about money not the safety of the people driving their cars. Robert Cosgrove and Jessica were kind and excellent employees who tried to help but the people above them who make the decisions dropped the ball over and over. Our advice would be to bypass Toyota Hendricks and go to Buick Hendricks when purchasing a car. More

Treating customers like family! It is rare these days to find a business that succeeds by treating clients as they would want their own family to experience, but this dealership live It is rare these days to find a business that succeeds by treating clients as they would want their own family to experience, but this dealership lives up to that standard. Each and every team member is exceptional! More

Love My Scion xD! This is the second time I have purchased a Scion from Hendrick Toyota, needless to say I had a very good experience both times. Everyone is friendly & This is the second time I have purchased a Scion from Hendrick Toyota, needless to say I had a very good experience both times. Everyone is friendly & make you feel welcome, the first time David Wells worked with me & this time his better half Sue. Great experience all around! More