Hendrick Toyota Merriam

Great sales experience, love my new car!! Sue Wells immediately made us feel welcomed and I knew I'd be taken care of. She showed me several different cars around my price range and wasn't pus Sue Wells immediately made us feel welcomed and I knew I'd be taken care of. She showed me several different cars around my price range and wasn't pushy about which one to purchase. She was patient with me as I took time to test drive several cars and make a decision. She offered me and my daughter water, popcorn, and even got her a coloring book to keep her occupied! Sue has a great heart! And Erik Stone was very patient and helpful in getting us financed! Very personable! More

This place is a joke I saw a truck on this dealers website I was interested in purchasing so I drove down to check it out and test drive. A salesman met me in the parking I saw a truck on this dealers website I was interested in purchasing so I drove down to check it out and test drive. A salesman met me in the parking lot and I told him what truck I was looking for and we spent probably 20 minutes walking the lot but never found it. We went inside to check the computer and found out it was still for sale but nobody knows where it is. The salesman left to go locate the truck and after about 20 minutes him and what I assume was the sales manager returned and I was told that an employee had taken the truck out for the day but would bring it back and they would call me when he got back which would be within an hour. Im currently writing this review the following day after never hearing from this dealership. I will be buying a truck from another dealership, one that doesnt allow employees to joy ride for sale vehicles and one that actually calls a customer back. STAY AWAY from this dealership horrid employee protocol and customer service. More

Total disregard for potential customers I saw a used Toyota Tundra on their website and called to see if it was still available. I was told that it was so I took the girls recommendation and I saw a used Toyota Tundra on their website and called to see if it was still available. I was told that it was so I took the girls recommendation and made an appointment to see the vehicle. I took off work early so that I could be there on time. We drove around the lot when we arrived but didn't see the truck. I told my wife that they probably had pulled it up front since they were expecting us, silly me. We went inside and asked for Jeff, who was supposed to be expecting us. (They didn't give me his last name when I made the appointment) When I told him I was there to look at the Tundra he got a funny look, then said "another lot came and picked it up an hour ago to show it". At that moment I realized that I had either been lied to from the beginning or treated with incredible disrespect for not being notified that the truck was no longer there. They said that they would check to see if it was still available to be shown, but I already knew the answer. A couple minutes later a different salesman approached, I guess Jeff didn't have it in him to tell me the truth, and told me that it was sold. Then he asked what can only be described as a stupid question "is there something else I can show you". We left totally convinced that there is a good reason why people don't trust car salesmen. I imagine that if Hendricks Toyota responds to this review they will say something like "we obviously have areas that we can improve our customer service", or some such bull. They can start by being honest with their customers. More

Helpful and Patient My experience with this dealership began with working with Monte Lala and Jessica on the internet sales team. They were very helpful in getting me ex My experience with this dealership began with working with Monte Lala and Jessica on the internet sales team. They were very helpful in getting me exactly what I was wanting. Monte was thorough and diligent about finding the right vehicle. I would not have made the drive from Wichita to KC if it had not been for him. Mason was honest and patient which was truly appreciated. Cheeto really helped me to make an educated decision and even got me something to eat, since I had been on the road and had not been able to stop and eat! I was initially referred over to Sue Wells by my friend Brooke Peck. More

Old school car selling My wife and I went to Hendricks because it was closer than other dealerships. We were shopping for a new 2015 Highlander which is a "hot" vehicle with My wife and I went to Hendricks because it was closer than other dealerships. We were shopping for a new 2015 Highlander which is a "hot" vehicle with no incentives. After driving the vehicle we sat down to talk numbers. He first had us rate our trade in through a questionnaire. This folks is done to psychologically put down any issues with your trade to cause doubt and accept less money for your trade. After that the salesman came back with a piece of paper with specs about the vehicle along with the MSRP price. He proceeded to tell us this was a hot car and there is little to no give off the list price. On top of that they were going to give us $2000 less than their competition. After some wasted time they basically said there wasn't much they could do and eventually the manager came to talk and finally gave us our keys back so we could leave. Wow. These shenanigans still happen in dealerships. After this waste of time we went through the Costco dealer program and Molle Toyota. They could sell the Highlander for $500 over invoice, better than I expected. They gave us the fair price on our trade we had from a trusted friend and made the transaction smoothly and comfortably. We saved around $4500 over Hendricks. They just didn't want a customer I guess since there was nothing they could do. They lost a customer for now and in the future as we trade every couple years. More

I received good and friendly service here. I went here when I was in need of a car that fit not only my me but also my price range.I went in expecting to find the salespeople trying to get me t I went here when I was in need of a car that fit not only my me but also my price range.I went in expecting to find the salespeople trying to get me to buy the most expensive thing I could afford or to be very difficult. Instead I was introduced to Sue Wells who not only helped me find the car I was looking for but also giving me excellent customer service and a reasonable price. More

Bad attitude from manager This guy is so bad, we were almost finish with finance and this Cheeto told me the APR, it was so high and I said deals off, he was so mad and was lik This guy is so bad, we were almost finish with finance and this Cheeto told me the APR, it was so high and I said deals off, he was so mad and was like xxxx you get out of here (promise I am telling truth) everyone in the room heard him said that. I was shocked and was like better be nice to your customers, then he was like I don't wanna see your face anymore, Get out don't come back. I won't go to Hendricks anymore and won't recommend any of my friends go there. I am so disappointed at Hendricks. I really wish he get fired More

Poor Sales Experience Our recent experience sales experience at Hendrick Toyota Scion in Merriam Kansas was unsatisfactory to say the least. My wife test drove a RAV4, C Our recent experience sales experience at Hendrick Toyota Scion in Merriam Kansas was unsatisfactory to say the least. My wife test drove a RAV4, Camry and Sienna on Fri-9/11/15 before settling on the Camry. We were interested in pricing on both a new 2015 and 2016 model. Our sales person Thao Dihn was very personable and professional. Due to the late hour on Friday we agreed to come back Sat-9/12/15 to complete the deal. Due to dealer incentives, the 2016 was only marginally more expensive than the 2015 (by roughly $1000) so my wife decided to negotiate for a 2016. We had a 2002 Sienna to trade in as well. After some back and forth negotiations, the dealer sales manager Robert became involved and asked what number it would take to get the deal done. My wife said $20,000. Robert said he had to consult with his general manager (you know the drill). The deal came back at $19,020. Great! We have a deal. Tao gave my wife the paperwork to sign which she did. The dealership started prepping the car for us. The only thing left was filling out the financing paperwork. That's where things went south. While we waited to visit the financing folks, Robert came back to say he made a mistake - that since we were taking advantage of 0% financing he should not have also given us an additional $1,000 off on our deal. Honest mistake (I personally believe it was). So Robert wanted to rewrite the deal for $20,020. My wife was not happy as she had already signed all the other paperwork for $19,020. Robert indicated it was his mistake and that he had a verbal agreement to get the deal down to $20,000. My wife countered she had a signed deal for $19,020. After 10-minutes of back and forth where my wife asked Robert to halve the difference ($500) or offer some other incentives she said she would complete the deal for $20,000 (I know many of you legal folks may say she should have held her ground, but we were not in possession of the signed paperwork at that point). So my wife signed the new deal and started to fill out the financial application. It was increasingly apparent she was not happy at which point I said if you don't feel positive about the experience it will impact your objectivity towards the car moving forward. So she stopped with the online financial forms and asked for her Sienna back. Again, I want to say our sales person Thao did all he could to stay positive during the situation. To make matters worse, when we walked into the area where Robert was, he was telling Tao and another sales person how unreasonable my wife was! Wow - is that how you mentor your staff? So we left. Part 2. About 4-hours later I called Thao and let him know I thought he did an exemplary job, but was a victim of circumstance. I said if he could put together a deal even if it was $19,999 but left Robert out of the picture he could still salvage the situation. Tao seemed genuinely surprised and grateful. He said he would work on it and asked for my wife's mobile#. Approximately 30-minutes later Tao called me back (not my wife) and said the best he could do was $20,800 (what!?!) and we should have taken Roberts deal at $20,000. My response after a moment of silence was something along the lines of "wow, you guys blew it". Like a majority of folks who file complaints, I don't believe I will get a response from Toyota or see any action taken. This is an exercise of venting that hopefully will somehow assist someone else in making a more informed decision. I am not in sales myself, but have a number of friends and family members who are. The general consensus was Robert had every opportunity to salvage the deal with just a small amount of humility and professionalism, but chose to let a sale go out the door. Will this impact the dealerships bottom line? In no way. It does however sour us on what had been a good experience with Toyota as we've been happy with our Sienna. More

Terrific experience in purchasing a new SUV Exceptional experience in purchasing a new RAV4. We made an internet inquiry and received an immediate call from Sue Wells. She scheduled an appoint Exceptional experience in purchasing a new RAV4. We made an internet inquiry and received an immediate call from Sue Wells. She scheduled an appointment for us to come in and meet, even on her off day. We were able to purchase the vehicle we wanted the next day. She has been amazing in following up with us to make sure that we are satisfied with our purchase and that everything is going well. Thank you, Sue More

A Great Deal and a Great Car Sue Wells got us a great deal and a great car. We were able to get a car in a short period of time when there was a short period of time. We were hap Sue Wells got us a great deal and a great car. We were able to get a car in a short period of time when there was a short period of time. We were happy with the service and the no haggle pricing. She made sure we got us in the car even when we were in a hurry. We would highly recommend her. She is the kind of person you want to buy a car from. Not your typical salesperson. Very personable. More