Hendrick Toyota Merriam

Outstanding Toyota Dealership! I bought my 2013 Prius C there almost 2.5 years ago and referred my daughter who leased a 2015 Corolla from them. We have both cars serviced there. My I bought my 2013 Prius C there almost 2.5 years ago and referred my daughter who leased a 2015 Corolla from them. We have both cars serviced there. My daughter and I have been pleased with every experience we have had there. As their advertising promises "to exceed customers' expectations" they have done so, both in Sales and Service. Kristina really exceeded my expectations when she arranged for a loaner car (at their expense) for my daughter due to a delay in repairing her car (damaged in an accident) at their body shop. Thank you so much Kristina and the Service Advisor who stayed late to deliver the loaner car! Keep up the good work! Highly recommend! More

James (JB) was great - rest of the process? Meh. Did a lot of Internet shopping, then met James (JB) Burgdoerfer to see a vehicle. JB is an outstanding, non-pushy salesperson who took the time to mak Did a lot of Internet shopping, then met James (JB) Burgdoerfer to see a vehicle. JB is an outstanding, non-pushy salesperson who took the time to make sure the car I was interested in -- I had one in mind -- was ready to see and in top-flight condition. JB gets five stars from me, and I'd highly recommend him to anyone looking new or used. Even gassed it up for me before I drove it home. His manager, Dave, was pleasant, too. They're the only ones who kept this from being a one-star review. (And that's WITH me being happy with the car I bought.) However, BE PREPARED to have several hours to play the shady car-dealer game: - First, the website listed the car for one price, and had a button to click where I could give my info and get "my special e-price." Lo and behold, the e-price was the EXACT SAME. I even showed several people that, and was told "Well, this one doesn't have a special price." Hmm. - They have a $499 "admin" fee - higher than almost every other dealer I visited. - Their trade value was the lowest I'd rec'd (compared to other dealers I'd shopped, until I was able to bargain it up to something more in line (with them using the same Auction search as others, so I know the original was just a lowball.) - Multiple people, up to the GM, swung by. I didn't believe much of what any of them said, EXCEPT for JB. - I agreed to terms on Saturday, following my bank closing for the day, and was told by the financial guy that if I financed with him, we could do the car today. Other than that, I'd have to hope it was still there Monday, because an employee wanted to purchase it too, but was waiting on his insurance info. (?) I offered finance guy a deposit (of whatever amount he would need) to hold until first thing Monday, and he said they don't do that. It was simply an effort to get me to use their higher financing. I walked out, and within five minutes, I got a call that said he'd hold it until Monday for me -- no problem. All in all, a great car at the right price. Just know you're dealing with a huge dealer (Hendrick) and you're nothing but a number to most employees there. If JB moved to another dealer, I'd follow him there, I think. I'd be wary of buying from Hendrick again based on the rest of them. More

Justin Doelling and the team at Hendrick are top notch I had been looking for a used Camry and knew what I wanted, but it had been tough and overwhelming with all the options available in the market. I inq I had been looking for a used Camry and knew what I wanted, but it had been tough and overwhelming with all the options available in the market. I inquired on a listing I found after hearing from a friend that they had a good experience at Hendrick Toyota, and Angelica called me right away to provide the information I requested and convinced me to pay a visit that day. I'm glad she did. After spending some time with Justin and taking a test drive of a 2011 SE, I knew it was what I wanted but didn't know that it would be in my monthly payment budget range and at a good interest rate. I chose to finance with Toyota, as they were able to beat the rate my bank offered me and the overall process was extremely easy and smooth. Justin gave me exactly what I wanted in every aspect, and it was so stress-free compared to the car shopping experiences I'd had thus far. I will know to go straight to Hendrick first when I'm ready to purchase my next car. More

Enjoyable Experience Everyone at Hendricks very nice and respectful ,friendly. Made buying a car non stressful and no pressure . Would recommend to anyone looking to buy. Everyone at Hendricks very nice and respectful ,friendly. Made buying a car non stressful and no pressure . Would recommend to anyone looking to buy. Everyone was very knowledgeable. More

Bad service experience I have a Toyota Land cruiser front wheel bearing( repack)serviced last year brought back to the attention of Jeramie Albin the other day 12/7/15 bec I have a Toyota Land cruiser front wheel bearing( repack)serviced last year brought back to the attention of Jeramie Albin the other day 12/7/15 because of the driver side wheel has a play, after more than 3 hours of waiting I was told my car need another wheel bearing repack at my expense of 500? dollars or more .Have a lengthy discussion with him and let him know my disappointment at Hendrick toyota service because I believe if the job was done right the first time I don't have to come back there for the same service after 13,000 miles.To make my long story short I would like to tell everyone I'm not going back to that dealership anymore. More

I felt very supported and taken care of. I went to Hendricks Toyota and had Sue Wells help me get my car. This is my second car and the whole process can be overwhelming-worrying about if you I went to Hendricks Toyota and had Sue Wells help me get my car. This is my second car and the whole process can be overwhelming-worrying about if you are getting a car that's worth getting, financing, all the paper work. I could only wish I had bought my first car with Sue because I didn't go through all of those fears this time. She gave me her real opinion on the cars I was looking at and showed concern in that I got a safe car. She is great at explaining each step simply and precisely without skipping parts while also keeping it in relative terms. She even helped me talk to my insurance company-which has always been overwhelming to me for some reason. I felt good about my purchase that evening and even better the next day. When I went to financing, I also felt very relaxed and reassured during that process. Everything was explained well and felt very easy going. Thank you Sue! More

Extremely Poor Customer Service Bought a 2010 Certified Camry. Driver's side visor will not stay up and out of place. Called and visited dealership, got no satisfaction or offer to Bought a 2010 Certified Camry. Driver's side visor will not stay up and out of place. Called and visited dealership, got no satisfaction or offer to repair. More

GOOD BUYING EXPERIENCE!! All the employees at this dealership seemed to work together to make my buying experience very easy and actually enjoyable. Everyone was friendly, kn All the employees at this dealership seemed to work together to make my buying experience very easy and actually enjoyable. Everyone was friendly, knowledgeable and willing to listen to what I was saying. So in the end I got the car I wanted and in my price range. The salesman took time to explain all the features and how everything worked. He even helped me set up my phone to the blue tooth before I left. More

Simply fantastic As a first time car buyer, the level of service I received was astounding. Before I even reached the dealership, a sales representative had compiled a As a first time car buyer, the level of service I received was astounding. Before I even reached the dealership, a sales representative had compiled a video for me on the vehicle I was going to test drive. My representative answered all of my questions in a very professional manner and treated me in such as way as well. The internet rep also greeted me personally and kept me company until my sales rep came over. I explained to my rep that I didn't have a car (I borrowed a friend's car to test drive the vehicle I was looking at) and my rep told me that he would pick me up personally, which they did. I am extremely satisfied and would not hesitate to recommend any friends or family to this dealership. More