
Hendrick Toyota Merriam
Merriam, KS
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My experience with Robert Jacobs has been wonderful. From the first impression he greeted my husband and I with a smile ready to help us. He opened the door for me each time I hopped in a car. He wor From the first impression he greeted my husband and I with a smile ready to help us. He opened the door for me each time I hopped in a car. He worked hard for us and made the finance part as smooth and efficient as he could to give us a great deal with the bank. Robert is awesome in every way. Couldn’t be happier for giving me an early birthday present, Robert!, for giving me and husband a great experience. Thank you! More
Review directed to finace manager and team. Came in with a loan and specifically asked finance not to apply for a loan or do any hard inquaries. The finance individial checked FIVE TIMES. Th Came in with a loan and specifically asked finance not to apply for a loan or do any hard inquaries. The finance individial checked FIVE TIMES. The finacne process was unnecessarily lenghtly with so much time spent trying to upsell add-on services and warrenties. It was an exasperatingly slow process. More
Everything was very good but 1 thing spoiled it. I got a test drive on RAF4 hybrid. And I liked the car. So, I agreed to purchase it. At the last minute I was told that the car I was test-driving wa I got a test drive on RAF4 hybrid. And I liked the car. So, I agreed to purchase it. At the last minute I was told that the car I was test-driving was already sold and they offered me another one. I was in hurry and agreed. Not only the replacement was more expansive. 300 miles later I started to hear noise from the gas again and even some slight vibration on the gas pedal when I was and am beginning to drive. I have purchased a 10-year extended warranty, so I am not really worry. Nevertheless, instead of a joy car I got some kind of limon. And just as of today. for some reason after driving 200 yards the diver side door refused to get opened, no matter what I did. I had to get out via the passenger side door. I came to the dealership and after 5 -10 min in the warm environment, the door was opening again. I know I was not supposed to rush through the purchasing but there was challenging personal situation - that why I did that. More