Hendrick Toyota Apex

Have enjoyed the services of this Toyota dealer for my old Lexus several times over the past few years. My key consideration in evaluating the repair services is the honesty and knowledge of the service s old Lexus several times over the past few years. My key consideration in evaluating the repair services is the honesty and knowledge of the service staff. They have been superb, recommending services and differentiating between what needs to be done now and what can wait. If something is not right after the service, they will go the extra mile to make it right. Steve is a very knowledgable service advisor, who will work hard to earn your trust. Time and cost estimates have been fair and accurate for my visits and the waiting area is very modern and comfortable. Well worth a visit for Toyota and Lexus owners in the area. More

Danielle Christie is an excellent employee! Always there with a smile, greets me immediately. Gets my truck taken care of fast. Would recommend her and the service department. with a smile, greets me immediately. Gets my truck taken care of fast. Would recommend her and the service department. More

I went to the dealership for routine service and was told that I had several things that needed to be replaced including an axle oil leak, a drive belt, etc. I approved the work and the total bill received that I had several things that needed to be replaced including an axle oil leak, a drive belt, etc. I approved the work and the total bill received was over $700. I did not mind paying the bill, but was a little surprised to find that the labor rate has increased to $96/hour. The worst thing about the experience was when they brought my car out to me, it had a large scratch underneath the driver door handle and after showing them, one asked if it was existing when I brought it in. They almost lost a customer at that point. They took it to the back and buffed it out and said it was most likely from a guard that they put over it to protect it. The service people are friendly and nice and that is one the best things about the dealership. The pricing for repairs is fairly costly, even for the routine work. More

The service was done quickly, customer service and shuttle service are great. Just the pick up process took a little longer than what I expected. shuttle service are great. Just the pick up process took a little longer than what I expected. More

Hendrick Toyota of Apex employee Michael Brown made the purchase of my new 2013 Tacoma an enjoyable experience! The other employees were also very polite and helpful. Thank you so much. purchase of my new 2013 Tacoma an enjoyable experience! The other employees were also very polite and helpful. Thank you so much. More

Nelson and other staff members in the service department were very respectful and explained details of work without hesitation; we were very pleased with service. Keep up the excellent work. Almaz Berha were very respectful and explained details of work without hesitation; we were very pleased with service. Keep up the excellent work. Almaz Berhane More

Patrick was very supportive during the entire process. Patrick was very supportive during the entire process. He explained me all the details about the fixes required in the car. I was very satisfied. Patrick was very supportive during the entire process. He explained me all the details about the fixes required in the car. I was very satisfied. More

Great service and outstsanding customer support by the staff at Hendrick Toyota of Apex. Very fast and car was ready within an hours time so I could still get to work on time. Daniel J. Quick staff at Hendrick Toyota of Apex. Very fast and car was ready within an hours time so I could still get to work on time. Daniel J. Quick More

Ryan was very easy to work with. The dealership gave a price by e-mail which was acceptable to us so we went in the evening to look at the vehicle. Everything from the initial contact to the sales process price by e-mail which was acceptable to us so we went in the evening to look at the vehicle. Everything from the initial contact to the sales process was very efficient. More

Brought my Camry in to have the floor mat recall and the power window recall taken care of. Also, I experienced problems with very rough idling once I left the dealership. This happened once before a coup power window recall taken care of. Also, I experienced problems with very rough idling once I left the dealership. This happened once before a couple of weeks ago. I turned around and drove back. Patrick diagnosed the problem to be dirty throttle. I left my Camry there and he and the service people cleaned the fuel injectors. Now it runs fine. Got all of this done in one day. Patrick is very professional and I would trust your service team again for any repairs. More