Hendrick Toyota Apex

Met me at the door with a smile and introduction of themselves. Asked what they could do for me today. Completed my service work in a timely manner. Actually went out of their way to satisfy my other n themselves. Asked what they could do for me today. Completed my service work in a timely manner. Actually went out of their way to satisfy my other need that was not a part of my service at no charge. Exceeded my expectations. More

- Service Rep was very professional, polite and helpful - Service Rep was very professional, polite and helpful - Service waiting area is very clean, plenty of seating while waiting, enjoy water, coffee - Service Rep was very professional, polite and helpful - Service waiting area is very clean, plenty of seating while waiting, enjoy water, coffee available for no cost - Was nice to receive an additional $20 off my service that Lisa provided, unfortunately it was in my service request record and I didn't remember to mention to Derrick until I was checking out. But he was very pleasant and redid the charge sheet. - Second time using this dealership for service More

I brought my Sienna in as a last ditch effort to try and remove the Oxygen sensor without having to replace the entire manifold. I had taken my car to two other shops prior and they were unable to remove th remove the Oxygen sensor without having to replace the entire manifold. I had taken my car to two other shops prior and they were unable to remove the sensor (it was locked up). The mechanic was able to remove just the sensor, which if he hadn't would have cost by $1400!!! So they saved me $1K. Also, the service reps are awesome to work with. Very cordial and willing to go the extra mile to make you a happy customer. More

I am leasing my car. I have now had it serviced twice in one year. They have been very helpful, nice, and done the work in a timely manner. I am very pleased I leased my car. I also receive roadside servi one year. They have been very helpful, nice, and done the work in a timely manner. I am very pleased I leased my car. I also receive roadside service. More

I just moved here and was looking for a dealership to have my toyota serviced. Based on my first experience, Hendrick will be my new dealership and I will likely buy my next toyota from them. Attendant have my toyota serviced. Based on my first experience, Hendrick will be my new dealership and I will likely buy my next toyota from them. Attendant was very polite and friendly and professional. I wasn't pushed to have extra stuff done but was informed of what was needed. Great experience. More

I purchased my RAV4 from Hendrick Toyota of Apex in 2011. I can honestly say that was the most pain-free and most pleasant experience I've ever had during the process of buying a car. Since then, every tim I can honestly say that was the most pain-free and most pleasant experience I've ever had during the process of buying a car. Since then, every time I've taken my RAV4 in for service, I have been extremely impressed with the quality of customer service, the efficiency with which Hendrick Toyota conducts its business, and the congeniality of the employees. I always look forward to the next service appointment because I know it'll be a pleasant experience. I do want to commend John Strawn, in particular. He is a real professional in the customer service department...! He's definitely an asset to the company. More

I always get the appointments that are convenient for me.The service is excellent. The technicians are always well trained.Even the shuttle service is praise-worthy - always willing to be accommodating t me.The service is excellent. The technicians are always well trained.Even the shuttle service is praise-worthy - always willing to be accommodating to their customer. The lobby is comfortable, and the availability of tea, coffee, and water is welcome and appreciated. I can't say enough about Nick Pitts - he is the ultimate customer service guy. More

The availability of the shuttle service to-and-from the dealership is an absolute godsend for anyone who needs to bring a car in for service. Even when I elect to stay at the dealership and wait, the car i dealership is an absolute godsend for anyone who needs to bring a car in for service. Even when I elect to stay at the dealership and wait, the car is always finished long before the original time estimate given to me. I can't be more satisfied with all aspects of the Hendrick Toyota of Apex experience, and will return again and again. More

My Rav 4 was taken in for an oil change. The mechanic discovered an issue with my water pump. Thankfully it was covered under the warrenty. We were given a Rav 4 as a rental and my vehicle was repaired i discovered an issue with my water pump. Thankfully it was covered under the warrenty. We were given a Rav 4 as a rental and my vehicle was repaired in 24 hours. I was very pleased with the attention and service we were given at the dealership. All the employees are always smiling and friendly. More

This visit was very quick and everyone was friendly, even though it was a very hot day. I was especially pleased to learn the part I needed was available. though it was a very hot day. I was especially pleased to learn the part I needed was available. More