Hendrick Toyota Apex

Danielle (service representative) was extremely knowledgeable and very efficient and helpful. She truly made my experience with the service department great. My trip to the dealership was unplann knowledgeable and very efficient and helpful. She truly made my experience with the service department great. My trip to the dealership was unplanned and I had my 2 young children (and lot's of bags) in tow and she made it all manageable and less stressful. Very impressed with her service! More

We just moved to Raleigh recently & selected Hendrick's mostly for proximity to our home. We were very pleased with our first service visit & plan to continue to come to this dealership for fut Hendrick's mostly for proximity to our home. We were very pleased with our first service visit & plan to continue to come to this dealership for future servicing of our 2013 Sienna. More

I live in Fuquay Varina. This was my first time visit to Hendricks Toyota of Apex, which was not in its present convenient location when I initially purchased my vehicle, a Corolla XLE in June of 2009. Mr. Hendricks Toyota of Apex, which was not in its present convenient location when I initially purchased my vehicle, a Corolla XLE in June of 2009. Mr. Steven Graham, Assistant Service Manager, met me when I drove my vehicle into the service bay. He is very professional and knowledgeable and I would rate his performance as being outstanding in every respect. I am especially indebted to him for retrieving and calling me regarding my cell phone which had fallen out of my pocket in the customer waiting lounge. More

I have always had good service at this dealership, however, on July 8, 2013 this following occurred: When I request service for oil change including filter, I emphatically have them highlight o however, on July 8, 2013 this following occurred: When I request service for oil change including filter, I emphatically have them highlight on service order that "Customer has their own oil for use in oil change" When this service was done on July 8, 2013, I noticed the technician had ignored my request and used Toyota's bulk oil. I told the service writer to take my Highlander back to the technician, have them drain bulk oil and replace with my oil. That was done but instead of just putting 6 quarts (Since the filter wasn't changed again), my engine was overfilled with oil and I had to take it back the next day and let Patrick (Who was very understanding and nice) drain some oil out back to a normal level. Other than this one bad experience I would highly recommend this dealership. More

Fast, Friendly service. I love my Tacoma. It's 9 months old and has 15k on it because I love dragging my boat to the lake. Chris is such a professional. I'm very happy with the experience. months old and has 15k on it because I love dragging my boat to the lake. Chris is such a professional. I'm very happy with the experience. More

My wife and I have always dealt with one dealership in the past, until we decided to try another. After trying out Hendrick's we are soooo happy we made a change. We are hooked on Hendrick's now. Awesome the past, until we decided to try another. After trying out Hendrick's we are soooo happy we made a change. We are hooked on Hendrick's now. Awesome experience and service! More

We purchased a new Sienna from Toyota of Apex in late May. The vehicle is wonderful but had an annoying, but intermittent rattle. The service technician, Corey (I believe), road with me until the rattl May. The vehicle is wonderful but had an annoying, but intermittent rattle. The service technician, Corey (I believe), road with me until the rattle was Howard. Then, he diagnosed and fixed the problem. Finally, he had me drive it with him in the car to make sure it was fixed. I could not be happier. To some, the rattle would not have been an issue. I was never made to feel it was unimportant to anyone in the dealership. I am impressed with everyone there! Thank you. More

Service department is prompt, efficient, and polite. They take appointments, which helps reduce wait times. I had a 7:30AM appointment for routine maintenance and was done and out the door an hour later. The take appointments, which helps reduce wait times. I had a 7:30AM appointment for routine maintenance and was done and out the door an hour later. The waiting area is clean, comfortable, and pleasant, with free coffee. The car is too new to have needed any major maintenance yet, so both of my experiences are with routine maintenance, but so far everything has gone well. I decided to pay for the first few years of maintenance up front (that's an option when you buy the car), saving quite a bit of money. More

I went in for my first scheduled service, and I was treated as a VIP. Personal attention, comfortable waiting area with refreshments and wi-fi, and a reasonable wait time for the services performed. We treated as a VIP. Personal attention, comfortable waiting area with refreshments and wi-fi, and a reasonable wait time for the services performed. We have truly enjoyed the vehicle and the service from Hendrick! More

My service advisor Nick was very friendly and cheerful. There is also a free shuttle that took me from the dealership to my work and back. There is also a free shuttle that took me from the dealership to my work and back. More