Hendrick Toyota Apex

My Rav 4 was taken in for an oil change. The mechanic discovered an issue with my water pump. Thankfully it was covered under the warrenty. We were given a Rav 4 as a rental and my vehicle was repaired i discovered an issue with my water pump. Thankfully it was covered under the warrenty. We were given a Rav 4 as a rental and my vehicle was repaired in 24 hours. I was very pleased with the attention and service we were given at the dealership. All the employees are always smiling and friendly. More

This visit was very quick and everyone was friendly, even though it was a very hot day. I was especially pleased to learn the part I needed was available. though it was a very hot day. I was especially pleased to learn the part I needed was available. More

Jonathan was very professional, polite, knowledgeable and helpful during my experience at Toyota. I really appreciated the kind and helpful service that I received from him. helpful during my experience at Toyota. I really appreciated the kind and helpful service that I received from him. More

Great service. Extremely satisfied with the way my car is serviced and taken care of. Would recommend this dealer to all my friends and families. Vaue for money. serviced and taken care of. Would recommend this dealer to all my friends and families. Vaue for money. More

I bear no ill will toward Hendrick, but I just want to let everyone know what happened with me. During the week of July 8, I noticed Hendrick had a good deal on a used vehicle that fit what I was in th let everyone know what happened with me. During the week of July 8, I noticed Hendrick had a good deal on a used vehicle that fit what I was in the market for. So I called them about the vehicle. The salesperson ("A") I spoke to said that they still had the vehicle and I could come by to see it in the next hour. I told her I could probably be there in 30 minutes, so we set up a time to meet. When I arrived, I was greeted at the door by a different salesperson ("B"), to whom I explained that I was a little early for an appointment with salesperson A. B took me to floor manager (I think that was his title) "C," who welcomed me and said B could help me out. So, I never met salesperson A. But I sit down at the desk of B, and he asks me which vehicle I'm interested in. I tell him, and he goes off to get the keys to it. He comes back and double-checks with me. I tell him again, and he tells me they SOLD IT THAT MORNING. That vehicle hasn't been on their lot for hours. I was disappointed, but B said they had a comparable vehicle to show me. I told him I was really interested in the one they had told me they had, and that I was planning to pay cash for it--in fact, I told him multiple times that I wasn't interested in financing. He said that's okay, they could get me a deal. We take a test drive and return, and they evaluate my potential trade-in. When B finally sits down to show me their offer, it's almost twice the price of the vehicle I'd originally been interested in, with several financing options. I told him again, no, I don't have the money, I can't finance, and you said you'd be able to give me a deal. He went back to speak with the sales manager to try to work something out, then came back, we talk a bit more, he went away again, then he came back with the floor manager. Together they tried to play the game of getting me interested in a totally different vehicle than either the one I'd originally come to see or the one I'd test-driven (I've been in sales before, so I recognized some of the little tactics salesmen do). I had to say again, no, I came here ready to pay cash for the vehicle you'd told me on the phone that you have. So, for those keeping score: Friendly people met: 2. Total time of my life wasted: 2 hours. Promises kept: 0. To make matters worse, that night I received a phone call from salesperson A, asking me if I'd liked the vehicle I had come to see. When I replied no, it wasn't there anymore, A said they can't hold vehicles and they sell a lot every day. I said, in fact you had sold it before I even called and asked if it was still available. A got a little indignant, because apparently it hadn't been registered as sold when I asked about it. But that's not all. For four weeks I continued to get "follow-up" emails from Hendrick, asking if I had any more questions about the original vehicle I had inquired about. I replied multiple times saying, no, I never got to see it, and I've purchased a different vehicle, so I don't need any more follow-up. Finally I think they may have gotten the message and will discontinue asking me if I'm interested in a vehicle they'd already sold to someone else. So, like I said at the beginning, I have no axe to grind with Hendrick, and I guess no one I spoke with had bad intentions, but in my experience Hendrick is an unprofessional dealership with horrible communication between employees, and also between salespeople and potential customers. I mean they seem like they're kind of trying hard, but they really complicated my search for a decent automobile. Not recommended. More

Your dealership is real easy to work with. You pull in and someone takes care of you right away. Your staff is friendly and helpful and you do provide tea which I like to drink while waiting for the servi and someone takes care of you right away. Your staff is friendly and helpful and you do provide tea which I like to drink while waiting for the service to be completed. Service was completed on time and you have lots of magazines to read while waiting.l More

My first experience with the service department was great. Danielle was very friendly and called the minute she knew the wrong part was delivered and they would need another day if okay with me. W great. Danielle was very friendly and called the minute she knew the wrong part was delivered and they would need another day if okay with me. We had a Tab 4 loaner so another day was fine. Service folks did a great job of installing the receiver and I'm extremely pleased so far. More

With the purchase of our toyota highlander two years ago, we have taken our SUV to the dealership for the required maintenance. Each and every time the overall experience has been great. Starting with the pu we have taken our SUV to the dealership for the required maintenance. Each and every time the overall experience has been great. Starting with the purchasing of the SUV to the service department. Highly recommend. More

First service on new car with an appointment no oil change, just checking under hood and rotate tires. Should have taken 30-45 minutes and it took an hour and a half. Not acceptable. If I had not paid change, just checking under hood and rotate tires. Should have taken 30-45 minutes and it took an hour and a half. Not acceptable. If I had not paid in advance for the service agreement, I probably would not go back. More

Excellent service, very fast and friendly. Jonathan was a pleasure to work with. Highly recommend for any service needs. Will continue to take my Toyota to him. Thanks. a pleasure to work with. Highly recommend for any service needs. Will continue to take my Toyota to him. Thanks. More