Hendrick Toyota Apex

highlander 5K service Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car was ready. Aaron was pleasant and easy to del with. Will be back. More

Oil Change I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex. I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex. More

Very fast service Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way! Thanks again. Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way! Thanks again. More

Excellent customer service Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recomme Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recommended. Definitely will recommend this Toyota dealership to others! More

Great Service We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which we really appreciated. Great people, incredible service, can't wait to buy another vehicle from them this time. More

Not good! Had my 2006 Toyota ramp van serviced at 90,000 miles. A $1,200 job. Very busy service dept. so I didn't get that customer service or appreciation I Had my 2006 Toyota ramp van serviced at 90,000 miles. A $1,200 job. Very busy service dept. so I didn't get that customer service or appreciation I though I would get from such a reputable dealer. The guy who helped us did not seem happy in his work and didn't follow simple instructions that I asked of him which was to fax the estimate to a second party because they were paying for the work. When I came to pick up the van it had not been paid because he didn't follow through with my request. I had to leave the van and come back the next day. My special needs daughter was without her vehicle because of their error. No one apologized or admitted they were wrong. Poor communication. Too many people involved instead of dealing with just one person. No one acknowledged me when I came in to get the van. I stood there a few minutes before someone asked me who are you looking for. Very unorganized and chaotic. Lots of people working but no one helpful. I came one other time prior to this looking at used cars thinking of buying my teenage daughter a Toyota since we are a Toyota family. No one asked us could they help us. Most of the time dealerships are all over a potential buyer. Not here! They must have more business than they need. They won't have my business anymore! This should have been a red flag to me but I thought I could depend on a Toyota dealership over a mom and pop shop. More

Great people Danielle set up appointment. I was there a bit early and completed everything in 10 minutes.I got my loaner and was on my way. I picked up my vehicle Danielle set up appointment. I was there a bit early and completed everything in 10 minutes.I got my loaner and was on my way. I picked up my vehicle the next day, went through the final paperwork and was extremely satisfied not only with Danielle, but with a minor problem, Carl came up and corrected the minor problem in 5 minutes. This team is incredible. More

Hendrick Toyota of Apex - Excellent Very clean facility, very attentive staff - every time! Got the call from Timothy that my car was ready before it was promised. That happens almost Very clean facility, very attentive staff - every time! Got the call from Timothy that my car was ready before it was promised. That happens almost every time! More

Constant Care Very simple. Have taken care of us since the day we bought the car. Exemplary service in every category. Easy to schedule and easy to perform the s Very simple. Have taken care of us since the day we bought the car. Exemplary service in every category. Easy to schedule and easy to perform the services. Could not be better. More

Service with a smile They roll out the red carpet as soon as you enter the dealership. That is what it feels like. Cannot say enough positive things about every experien They roll out the red carpet as soon as you enter the dealership. That is what it feels like. Cannot say enough positive things about every experience I have had there. They are efficient and thorough as well a friendly. What more could I ask? More