Hendrick Toyota Apex

A dealership that goes above and beyond Had a problem with an alignment that was needed and not being told. I spoke with Brantley, the Service Manager and he went above and beyond to make t Had a problem with an alignment that was needed and not being told. I spoke with Brantley, the Service Manager and he went above and beyond to make things right. Not only did he fix the problem made sure that I left there happy. They apologized, sincerely. They went a step further and drove my husband, who has Multiple Sclerosis, home because he didn't have his medications with him. We live 40 minutes away!! I went in there figuring it was going to end ugly and that somehow I was going to eat the bill which was quite hefty. Nope. I was pleasantly wrong. Hendrick Toyota has a customer for life! Thank you Brantley, Brandon, and J. More

bait and switch every time i drop off my car they tell me the tires are out of balance.this time they tried to sell me all kinds of things. Tires balance (when they every time i drop off my car they tell me the tires are out of balance.this time they tried to sell me all kinds of things. Tires balance (when they were just done the previous time i was in the shop 3 thousand miles ago new filters in all compartments (the car only has 20K on it. yet all of the filters needed to be replaced. Alignment for the front end. just feels like they just want to take advantage of you rather than give you an honest look into your car. they kept on doing the oil change at the wrong time. Always ask if you want a car wash but never give it to you. More

Service Excellent Mark Munter Assistant Service Manager and team helped assist me with my review two year warranty in owning my car now for two years and assisting me i Mark Munter Assistant Service Manager and team helped assist me with my review two year warranty in owning my car now for two years and assisting me in service needed. Along with my annual inspection. Greatly appreciate your service. I travel from Durham every time More

No one wants to help after the sale when there's a problem ! Bought a 2013 Avalon Limited when new, told dealer there's a definite handling problem & so for the last 3 yrs have kept bringing the car back to find Bought a 2013 Avalon Limited when new, told dealer there's a definite handling problem & so for the last 3 yrs have kept bringing the car back to find what's wrong & each time am told 'it's the air pressure' in the tires....xx, the tires are BAD but won't replace them. While waiting for service, they try to sell you another car! CRAP! Fix the problem with MINE ! ! ! More

Fantastic Service! Amber in the service department was a true pleasure to work with and made my first service appointment fast and easy. I arrived 30 mins prior to my sc Amber in the service department was a true pleasure to work with and made my first service appointment fast and easy. I arrived 30 mins prior to my scheduled appointment yet they took me right away. Her outstanding customer service and positive attitude made my first experience enjoyable and I will continue to do all service with Hendrick! Wes More

Spot on every time! This service center is by far the best I have ever dealt with. Danielle is a pleasure to work with and always cheerful. I would recommend Hendrick and This service center is by far the best I have ever dealt with. Danielle is a pleasure to work with and always cheerful. I would recommend Hendrick and Danielle to anyone in need. More

Great Service at Hendricks! This dealership is excellent in every way. From the time you make the appointment until you exit the facility you are treated with professional courte This dealership is excellent in every way. From the time you make the appointment until you exit the facility you are treated with professional courtesy. It is obvious they are experts in caring for both your car and you, the customer. More

EVERYTHING PERFECT I recently had an occasion to have repair work done at Hendricks Toyota of Apex. I have been a loyal Toyota driver since 1969 when I bought my first " I recently had an occasion to have repair work done at Hendricks Toyota of Apex. I have been a loyal Toyota driver since 1969 when I bought my first "foreign" car from. Rick Hendricks in Columbia, S.C. My dealings with Jessica Drown and Bryan Flick in the service department in Apex recently, are just further proof that I need to continue to do business with this company and these people!! Ted R. More

Terrific service My ten thousand mile service was scheduled for 1.5 hrs. Instead it took only 45 minutes and that included a car wash and checkout. My ten thousand mile service was scheduled for 1.5 hrs. Instead it took only 45 minutes and that included a car wash and checkout. More

Airbag clips recall and servicing After the recall part (air bag) was installed the 2011 Prius needed other repairs. The service rep was thorough in explaining the what and why. Very After the recall part (air bag) was installed the 2011 Prius needed other repairs. The service rep was thorough in explaining the what and why. Very courteous. More