Hendrick Toyota Apex

Unpleasant experience this time My oil change and tire rotation turned into 2 additional trips to get tire pressure light off. On 3rd visit service manager took over unfortunately My oil change and tire rotation turned into 2 additional trips to get tire pressure light off. On 3rd visit service manager took over unfortunately 4 hours later I had to take my car into another tire place for the same problem. Out of this seven or eight times I had my car serviced for the same reason I've had to return at least once every time. No matter my alerting the severce advisor. But this is the first time the service advisor seemed to know more than I the owner and didn't seem sympathetic to my frustration I love hendrick Toyota but this is an experience to forget 😟😟 More

Excellent fast service As always exceptional customer service. My vehicle is always completed within a short time and they go over in detail all the services that were perfo As always exceptional customer service. My vehicle is always completed within a short time and they go over in detail all the services that were performed More

service done in a timely manner The service of my car was completed in a timely manner. Staff was friendly and helpful. I like that the dealer offers car washes as part of their se The service of my car was completed in a timely manner. Staff was friendly and helpful. I like that the dealer offers car washes as part of their service. More

treated like a first time car buyer Brought my 2014 leased Avalon LXE in for 30,000 mile check (leased from Hendricks's Toyota in Apex, NC). Since lease was to end in 4 months, I wanted Brought my 2014 leased Avalon LXE in for 30,000 mile check (leased from Hendricks's Toyota in Apex, NC). Since lease was to end in 4 months, I wanted to speak with someone about options and deals for re-leasing another 2017 Avalon. They paired me with a very new associate (I think she said she had been there less than 1 month). She was pleasant, but had very little knowledge of leasing or of the cars themselves. She had me fill out paperwork, said they would appraise the 2014 Avalon) while I looked at 2017 Avalon's. She really could not answer most question about options. This took about an hr. Also looked at Rav 4's. She ended the activity, "so what car are you interested in?" then proceeded to tell me, after a hour or so that she needed my social security number to access the pay off on the current lease. Why not let me know up front that I needed my lease paperwork. I am not going to give someone my SS# just because they ask. I actually had the paperwork with me, but it irritated me so much, that I just ended the conversation. meanwhile, my car had been serviced and had been sitting in the lot, but no one called me on the cell phone to let me know it was ready. The excuse being that they knew I was with a sales person and did not want to bother me. In addition I though the $158 for an oil change, tire rotation, oil filter and air filter was a bit pricy. I receive lots of glossy ads for "we want you 2104 Avalon and will do what it take to get you into a new car", yet I felt like they viewed me as that 1st time car buyer who they could sell to just on the excitement of a new car. I remember 3 yrs ago all the games that were played when I leased my 2014 Avalon through this dealership. I was there for over 3 1/2 hrs,.while they supposedly inspected my trade-in and ran back and forth between the sales rep and the manager playing the pricing game. Having done my research, I was able to show them lease prices from rival dealers and thank them for wasting my time. Only then did they want to deal. There are numerous Toyota dealerships in the area. I will be taking my business elsewhere. More

One of the best dealer and excellent service I went for service and was out faster that I thought. Fast service and nice staff!! I would recommend this is to anyone. Keep it up!!! I went for service and was out faster that I thought. Fast service and nice staff!! I would recommend this is to anyone. Keep it up!!! More

Dealership Review Great dealership helpful staff from the sales department to the mechincal department this was truly a great car buying experience and a friendly mechi Great dealership helpful staff from the sales department to the mechincal department this was truly a great car buying experience and a friendly mechinal department More

Great Experience Brought our 2017 Corolla in for it`s first service 5/16/2017. The service date was booked last December when we bought the car - so it was useful to r Brought our 2017 Corolla in for it`s first service 5/16/2017. The service date was booked last December when we bought the car - so it was useful to receive a reminder of the appointment by email. The organisation and ease of getting the car into the service department was first rate.The staff were both friendly and helpful all through the process. We were shown the amenities and facilities for us to use while we waited - these were excellent. Waiting time for service to be done was perfectly acceptable. So it is a 10 out of 10 from us and many thanks - the Bovetts More

Out of State service I am working in NC and before driving back home in Ohio i wanted to get an oil change and make sure my 2005 Solara had no issues. The Toyota dealersh I am working in NC and before driving back home in Ohio i wanted to get an oil change and make sure my 2005 Solara had no issues. The Toyota dealership back home had been monitoring an issue and sure enough it was necessary to have the work done. The service staff were great! I waited on the car and they worked hard to complete the work before closing so I had my car. They told me exactly what needed to be done and estimated the cost, which actually was more than the final amount. The car runs fantastic and I certainly feel very safe driving back to Ohio now. I would definitely go back to them if i have further issues. More

great experience They were ready when I arrived, and went straight to work. Everyone was pleasant and very professional. I will return! And the service center was They were ready when I arrived, and went straight to work. Everyone was pleasant and very professional. I will return! And the service center was very clean and welcoming. More

Always a pleasant visit I purchased my first vehicle from this dealership in 2013 and have been going to them since. Their staff is very polite, friendly, and knowledgeable. I purchased my first vehicle from this dealership in 2013 and have been going to them since. Their staff is very polite, friendly, and knowledgeable. More