Hendrick Toyota Apex

Excellent customer service. I am disabled and the dealership has continually worked with me to make my service accommodating. Everyone I deal with at the service department is g I am disabled and the dealership has continually worked with me to make my service accommodating. Everyone I deal with at the service department is great. More

consistent service I bought my 2015 Highlander from here and have followed the service plan and every time I come in...service has been very good! Clean facilities. . I bought my 2015 Highlander from here and have followed the service plan and every time I come in...service has been very good! Clean facilities. ..friendly and knowledgeable staff The biggest issue for me is the drive, as I live in eastern wake county. More

GOOD SERVICE BUT LACKING For the last two visits the advisors denied approval for published discounts. The discounts were very small but the advisors stood their ground. The For the last two visits the advisors denied approval for published discounts. The discounts were very small but the advisors stood their ground. The discount was not honored the first visit but the service director corrected it by offering me discounts for future visits. I appreciate how he addressed and resolved the issue but on the second most recent visit, the advisor disapproved the service directors' discount until I asked to speak to the line service manager. I always feel like I'm going to have to fight for them to honor their published prices whenever I go there. That's unfortunate because I like the work that they do and the atmosphere of the service department. More

Super service First time buyer of Toyota and first time with Hendrick Toyota of Apex. First service appointment was yesterday, 5K service. Excellent all around. First time buyer of Toyota and first time with Hendrick Toyota of Apex. First service appointment was yesterday, 5K service. Excellent all around. John Desmond was our advisor and he made what is usually a not very pleasant experience very good. Was clear on timing, his availability, expectations. Would recommend these folks and John to all my friends. More

sevice John Desmond was very professional and helpful. I appreciate the service department at Hendrick Toyota. They do their jobs very competently and friend John Desmond was very professional and helpful. I appreciate the service department at Hendrick Toyota. They do their jobs very competently and friendly. sincerely rcw More

Very professional I had front brakes installed on my 2009 Tacoma. They also advised me of other services that should be completed and performed minor repIairs at no ch I had front brakes installed on my 2009 Tacoma. They also advised me of other services that should be completed and performed minor repIairs at no charge. I had the additional services complete and added no additional time to the service as I waited at the dealership. I was able to work with free wifi and complimentary drinks and snacks. More

35K mile service Very prompt as usual. Very courteous. Very nice waiting area with free coffee and free wifi. Moved car out of garage area when done so easy to pick Very prompt as usual. Very courteous. Very nice waiting area with free coffee and free wifi. Moved car out of garage area when done so easy to pick-up. More

Excellent service I stopped at the dealer to check tire pressure. They found a slow leak and agreed to repair. Service rep schedules repairs and checked for recalls and I stopped at the dealer to check tire pressure. They found a slow leak and agreed to repair. Service rep schedules repairs and checked for recalls and services.. Cheerful and pleasant service and found coupons to reduce the bil for the repair! I could not believe he prompt friendly service as a "walk in" customer! Cpaa Foster was a perfect sample of excellent service! More

Easy Doing Business in Apex I recently brought in my 2015 Toyota Camry for the first 6-month maintenance check up. I was greeted by a friendly staff who quickly took my car and I recently brought in my 2015 Toyota Camry for the first 6-month maintenance check up. I was greeted by a friendly staff who quickly took my car and told me what to expect. They actually escorted me to the waiting room and offered a light breakfast. Since the waiting room was Wi-Fi connected, it was easy for me to use my personal computer to finish some outstanding projects on my to-do list. Before I knew it, the assistant service manager came to get me and told me that my car was ready. He told me to take my time and to see him at his desk when I was ready. The professionalism and courtesy that they showed me was outstanding. They presented me with a full description of the services that were performed, let me know what to do next, and shook my hand and wished me a good day. Doing business with Hendrick Toyota Scion of Apex, NC is a relaxing and pleasant experience. All the employees are customer focused and convey a complete level of confidence that makes a customer feel appreciated. More

40,000 mile service on my 2010 Toyota Prius Service on my car was performed while I waited in the launge. It was excellent and prompt service. It was done within the promised waiting time of one Service on my car was performed while I waited in the launge. It was excellent and prompt service. It was done within the promised waiting time of one hour. My car was received free diagnosis and wash. The sevice manager was very courtious. More