Hendrick Toyota Apex

Very suspicious service dept. Recently I opened the driver's door of my 2012 Camry and the door handle came off. I was annoyed but stuff happens so I called Hendrick's and made an Recently I opened the driver's door of my 2012 Camry and the door handle came off. I was annoyed but stuff happens so I called Hendrick's and made an appt. with the service dept. Several days later I brought the car in and was told to have a seat in the waiting room while a service guy determined what it would take to repair the door handle. About 1/2 hr later the verdict was in. I was told the cost of the repair would be $498.90 for parts and about $200 for labor. $700 TO FIX A BROKEN DOOR HANDLE. They explained that the door handle repair was easy--$78 for parts plus labor. The real problem, they said, was that the "master switch" was broken and that part was $420.90 plus labor to replace it. They made it clear that it was all one repair related to the door handle. Apparently, the young man in service dept said, when the door handle broke off it broke the master switch. I refused to have the repair done and left. I brought the car to the garage that regularly services my car and one of their techs looked over the door problem. Turns out the door handle and the master switch are totally unrelated. The master switch worked just fine but it had come loose from its mounting. It needed to be reattached (screwed down) and did not need to be replaced for $421 plus labor! Ordered the door handle parts online for $53 vs $78 charged by Hendrick's. In short, they lead me to believe that in order to fix a broken door handle, I needed to spend about $700 when that repair could have been done for under $100. The balance was a repair/part replacement that was totally unrelated to the door handle and the "broken part" actually works just fine. More

Wasted time in multiple visits and waiting My Toyota Sienna's 2nd row passenger seat belt latch jammed with an object. Its pretty visible and anyone can guess latch needs replacement. Visit My Toyota Sienna's 2nd row passenger seat belt latch jammed with an object. Its pretty visible and anyone can guess latch needs replacement. Visit 1 - Drove to Toyota of Apex and waited in the line. A staffer (service adviser??) walks to the car and checked for appointment schedule details. She refused to take look at the problem and insisted to schedule an appointment and come. Appointment was scheduled by staff was done at the service center in the following week. Visit 2 - Waited in the line and a service adviser did paper work and didn't even take a look and told me that a technician will examine and tell what the issue is an repair will be in 45 min!!!!. waited in lobby for an hour and checked the status. It was found that the part needs to be replaced and $25 for part and around the same price for replacement. and will be done quickly. Waited in the lobby hoping that the car will be back soon. Few minutes later got an update that it will be 1.5 hours labor and $220+ estimate. Since it was critical for me, i agreed for all. Nearly after two and half hours from dropping off the car, after chasing down the service adviser , the update was part not available with them and ordering for it. I will be notified when the part arrives!! Offered free car wash as compliment for my wasted three hours on weekday and unpaid time-off. btw, I haven't got any update from dealership about the part and its already more than a month!! I ordered OEM and got in 3 days planning to do it myself or go to local mechanic..The most frustrating service experience. More

Joe's Toyota Review I have been a Toyota customer for years and have had good luck with each of my 4 Toyota vehicles, including the one I currently own. The sales staff h I have been a Toyota customer for years and have had good luck with each of my 4 Toyota vehicles, including the one I currently own. The sales staff has always been courteous and the service has been excellent, More

Service after the sale I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me. I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me. More

Service appointment success I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I had to wait longer than I wanted to but that's just testimony to the amount of cars and customers they see every day. I'm thankful for the courteous attendant who helped me and for the comfortable lounge I waited in while they worked. MCD More

They Really Went Out of Their Way toHelp! I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, an I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, and the A/C on his Toyota Sienna was not working. Having two small children, and the thought of driving around in the North Carolina heat without A/C was not even an option. I called Hendrick Toyota Scion Apex and they advised us to drop the car off the next morning as early as possible, and they would work on it as time permitted. Our Service Consultant was Sam, and he was courteous, helpful and responsive to any of our questions. He even called us to give us an update on the status of the repair. Well, in less than one day, the car was fixed and our son was thrilled. Toyota showed our son the same excellent service mentality that I experienced, even though our son had never visited this dealership. We were thrilled for all the help that they provided. More

Extra Mile Paula was knowledgeable, thorough & a pleasure to work with. She even made sure the back of the Rav4 was given special wash treatment. Thank you Paula was knowledgeable, thorough & a pleasure to work with. She even made sure the back of the Rav4 was given special wash treatment. Thank you More

Quality service as always As always Hendrick Toyota of Apex provided exceptional service. Welcoming and professional from drop off to pick up. John was a real pleasure to deal As always Hendrick Toyota of Apex provided exceptional service. Welcoming and professional from drop off to pick up. John was a real pleasure to deal with. More

Poor Service My wife had a 2:00 PM appointment to rotate tires. After 2-1/4 hours, my wife went to ask the service attendant how much longer. She said they were My wife had a 2:00 PM appointment to rotate tires. After 2-1/4 hours, my wife went to ask the service attendant how much longer. She said they were just finishing up. Still did not have car back at 5:00 PM, with no response from Service technician. My wife then called me, and I called the dealership. The lady that answered said the car was done. I asked to talk to the Service Manager. I was put on hold, then got Nick's answering machine. Left message that we were not pleased about the service we received. Just like the service, we didn't receive a call back ether. Also, Adrian, who checked my wife out, was very discourteous. My rating is a -1 More

They lost my car! Always exceptional service and always clean... But had to wait 30 minutes extra for my car to be delivered!!! They couldn't find it, no matter. Sam i Always exceptional service and always clean... But had to wait 30 minutes extra for my car to be delivered!!! They couldn't find it, no matter. Sam is always helpful. More