Hendrick Toyota Apex

Service department is prompt, efficient, and polite. They take appointments, which helps reduce wait times. I had a 7:30AM appointment for routine maintenance and was done and out the door an hour later. The take appointments, which helps reduce wait times. I had a 7:30AM appointment for routine maintenance and was done and out the door an hour later. The waiting area is clean, comfortable, and pleasant, with free coffee. The car is too new to have needed any major maintenance yet, so both of my experiences are with routine maintenance, but so far everything has gone well. I decided to pay for the first few years of maintenance up front (that's an option when you buy the car), saving quite a bit of money. More

I went in for my first scheduled service, and I was treated as a VIP. Personal attention, comfortable waiting area with refreshments and wi-fi, and a reasonable wait time for the services performed. We treated as a VIP. Personal attention, comfortable waiting area with refreshments and wi-fi, and a reasonable wait time for the services performed. We have truly enjoyed the vehicle and the service from Hendrick! More

My service advisor Nick was very friendly and cheerful. There is also a free shuttle that took me from the dealership to my work and back. There is also a free shuttle that took me from the dealership to my work and back. More

Jonathan went out of his way to answer all of my questions and provided good easy to understand explanations. A good visit and I will be back. questions and provided good easy to understand explanations. A good visit and I will be back. More

Despite the dealership calling to report my service completed, I had to wait and an inordinate amount of time to pick up my car. There were nine employees within my view in the service department wear completed, I had to wait and an inordinate amount of time to pick up my car. There were nine employees within my view in the service department wearing red shirts with name tags and only three customers; yet, I waited more than 10 minutes before checking out and receiving my car. Even then, the replaced part (cabin filter) was not in the car as promised, causing further delay. I was disappointed with this encounter. I hope you are better next time. More

The friendliness, timeliness and totally professional manner of service provided was exceptional at this visit. Steven arranged for shuttle service and was polite and courteous in his manner. I trust t manner of service provided was exceptional at this visit. Steven arranged for shuttle service and was polite and courteous in his manner. I trust the workmanship and ethics of this dealership where there are also provisions made for customer comfort while waiting, as I have experienced prior to this service visit. More

Scheduled 15,000 Service Check. Professionally handled Scheduled 15,000 Service Check. Professionally handled in the time frame given. Also asked to have a mud flap reattached and this was completed Scheduled 15,000 Service Check. Professionally handled in the time frame given. Also asked to have a mud flap reattached and this was completed without any issues. Waiting facility was also top notch. More

Steven Graham assessed and solved a reoccurring problem which Service Managers from other Toyota Dealerships in Raleigh continuously ignored. Truly professional and exceptional work. Thanks! which Service Managers from other Toyota Dealerships in Raleigh continuously ignored. Truly professional and exceptional work. Thanks! More

It is always a pleasure to visit Hendrick Toyota. They do great work and keep you up to date of any problems they encounter along the way. The dealership is very clean, has a great waiting area, and has do great work and keep you up to date of any problems they encounter along the way. The dealership is very clean, has a great waiting area, and has great coffee. The complimentary car wash is also a nice perk! More

This was the 6 month checkup. It took less than an hour, everyone was very cordial, and the wait was spent watching 2012 NFL games. What more could I want. everyone was very cordial, and the wait was spent watching 2012 NFL games. What more could I want. More