Hendrick Toyota Apex

A huge thank you to Steve Graham and everyone in the service department; I needed my 15,000 oil change and thought that while it was in, I'd have a tow hitch attached. My fiance called and spoke with S service department; I needed my 15,000 oil change and thought that while it was in, I'd have a tow hitch attached. My fiance called and spoke with Steve, who offered to take my car that evening and get me a rental. As always, when we arrived at Hendrick Toyota, we were greeted within 15 seconds of being outside of the car and were immediately helped. Steve was incredibly personable, efficient, and answered all of our questions. We were in and out, with a rental, in probably 30 minutes. Thank you for the best! More

All employees great customer service and friendly and help us achieve our goals. The dealership is really nice and clean. I will use this location for all our needs. help us achieve our goals. The dealership is really nice and clean. I will use this location for all our needs. More

Yes, I would recommend to all my friends and families to this dealership!!! Customer care representative was very helpful!! Environment is very nice!! I think I'm gonna buy next car from this dealership! this dealership!!! Customer care representative was very helpful!! Environment is very nice!! I think I'm gonna buy next car from this dealership! More

10,000 miles factory service, no charge. So far, every visit has been a great experience, most of the time because of its friendly staff. Thank you and I will keep rating this dealer in every of my visits visit has been a great experience, most of the time because of its friendly staff. Thank you and I will keep rating this dealer in every of my visits. More

Have enjoyed the services of this Toyota dealer for my old Lexus several times over the past few years. My key consideration in evaluating the repair services is the honesty and knowledge of the service s old Lexus several times over the past few years. My key consideration in evaluating the repair services is the honesty and knowledge of the service staff. They have been superb, recommending services and differentiating between what needs to be done now and what can wait. If something is not right after the service, they will go the extra mile to make it right. Steve is a very knowledgable service advisor, who will work hard to earn your trust. Time and cost estimates have been fair and accurate for my visits and the waiting area is very modern and comfortable. Well worth a visit for Toyota and Lexus owners in the area. More

Danielle Christie is an excellent employee! Always there with a smile, greets me immediately. Gets my truck taken care of fast. Would recommend her and the service department. with a smile, greets me immediately. Gets my truck taken care of fast. Would recommend her and the service department. More

I went to the dealership for routine service and was told that I had several things that needed to be replaced including an axle oil leak, a drive belt, etc. I approved the work and the total bill received that I had several things that needed to be replaced including an axle oil leak, a drive belt, etc. I approved the work and the total bill received was over $700. I did not mind paying the bill, but was a little surprised to find that the labor rate has increased to $96/hour. The worst thing about the experience was when they brought my car out to me, it had a large scratch underneath the driver door handle and after showing them, one asked if it was existing when I brought it in. They almost lost a customer at that point. They took it to the back and buffed it out and said it was most likely from a guard that they put over it to protect it. The service people are friendly and nice and that is one the best things about the dealership. The pricing for repairs is fairly costly, even for the routine work. More

The service was done quickly, customer service and shuttle service are great. Just the pick up process took a little longer than what I expected. shuttle service are great. Just the pick up process took a little longer than what I expected. More

Hendrick Toyota of Apex employee Michael Brown made the purchase of my new 2013 Tacoma an enjoyable experience! The other employees were also very polite and helpful. Thank you so much. purchase of my new 2013 Tacoma an enjoyable experience! The other employees were also very polite and helpful. Thank you so much. More

Nelson and other staff members in the service department were very respectful and explained details of work without hesitation; we were very pleased with service. Keep up the excellent work. Almaz Berha were very respectful and explained details of work without hesitation; we were very pleased with service. Keep up the excellent work. Almaz Berhane More