Hendrick Toyota Apex

15,000 Mile Check-Up, Safety Inspection & Car Wash Everyone, from the time I pulled into the bay until work was completed, was friendly, helpful and very professional. Wait time was minimal, with very Everyone, from the time I pulled into the bay until work was completed, was friendly, helpful and very professional. Wait time was minimal, with very comfortable place to wait. Very close to my home so that helps also not to have to drive a long distance for service!! More

Simple Request--No Action I noticed the left rear tire was at 27PSI while the other tires were in the high 30sPSI. The next day I took the car in for 30000 service. I asked t I noticed the left rear tire was at 27PSI while the other tires were in the high 30sPSI. The next day I took the car in for 30000 service. I asked that the tires PSI be checked. NO problem. SOP-checking as part of 30,000 service. After I left (I should have checked before but I assumed), I checked the tires PSI. Well the 27psi was now located at left front tire. The other tires PSI were in the upper 30s. Were tire valves defective creating bad PSI readings., I asked? Finally five days later I checked the PSI. The difference of the PSI between the two front tires was around 8PSI. I ruled out, as a result, the possibility of a slow leak in the left front tire. I can only assume my request to check the air pressure was not done. Simple request I thought. I will take care of that PSI.problem myself as I will be certain it is done. More

5,000 Mile Service - even when I goofed! The sales piece of Henrick Toyota and my sales person (Dan Graham have gone back to him 2x now!) is amazing but the service is also amazing. I was The sales piece of Henrick Toyota and my sales person (Dan Graham have gone back to him 2x now!) is amazing but the service is also amazing. I was late on my 5000 mile service due to travel and scheduling so I FINALLY scheduled it and took the car in as scheduled. I thought it was taking a little long and I realized I screwed up the dates (I thought it was on a Tuesday but wasn't really until Wednesday). They worked me in without even a fuss or even saying, hey lady you are so confused! It was awesome! I got to wait for the car and didn't have to worry about a shuttle or a Lyft ride - overall a fantastic experience that I always expect. :) More

Alignment and 25K Service Don was very helpful (as usual) and rendered great service. He explained everything and ensured I was satisfied and went over the service ticket with Don was very helpful (as usual) and rendered great service. He explained everything and ensured I was satisfied and went over the service ticket with me at the end. He ensured that my car was washed after everything was done. I've enjoyed working with him each time I've had the chance. More

30,000 mile service They always do an excellent job and this service was not exception. They always explain what service they perform and have coffee to drink for free wh They always do an excellent job and this service was not exception. They always explain what service they perform and have coffee to drink for free while you wait. More

Not satisfied with the service Doesn't look like they have experienced service personnel, not satisfied, rework and more visit to fix the issues, not reporting the recommendations c Doesn't look like they have experienced service personnel, not satisfied, rework and more visit to fix the issues, not reporting the recommendations correctly, not checking this history properly.. More

Excellent Service. We took our Highlander in for 55k service. Brian Dean called to let me know that we needed brakes on all 4 wheels. They finished the work same day. I We took our Highlander in for 55k service. Brian Dean called to let me know that we needed brakes on all 4 wheels. They finished the work same day. I am most impresses by how quickly I am greeted when I pull into the facility. We have never had a problem with this dealer sales or service. Staff is very courteous and helpful. More

A satisfied customer My service adviser at Anderson Toyota Mr. Grey has been always helpful in advising me the service needs of my all three Toyota vehicles purchased from My service adviser at Anderson Toyota Mr. Grey has been always helpful in advising me the service needs of my all three Toyota vehicles purchased from Fred Anderson. He is very courteous and friendly. More

Distress Help Rendered Thinking I needed air when my tire light came on, I immediately drove to Hendrick. Alas, I was told a nail was lodged in my tire at such a point it co Thinking I needed air when my tire light came on, I immediately drove to Hendrick. Alas, I was told a nail was lodged in my tire at such a point it could not be fixed and it was 5 minutes to closing.. The tire was inflated and I returned early the next day to need two new front tires to maintain proper car balance. The team was wonderful and performed the installation rapidly and gave me the other good tire to use for a spare. Thank you Hendrick for excellent service each time I come there. More

The Best Dealer Service Department I bought my Toyota Corolla at Hendrick Toyota Scion Apex three (3) years ago and keep coming back for all the Maintenance at specified mileage. I tru I bought my Toyota Corolla at Hendrick Toyota Scion Apex three (3) years ago and keep coming back for all the Maintenance at specified mileage. I trust their Service Department completely. Brian Flick is in charge of it all and the employees reflect his attention to Detail. I have moved so I am now over 35 miles away and putting a lot more miles on it. I have a special Assistant, Brian Dean, who always looks after my car -- I explain a problem I am having, he goes over and explains a possible solution and its cost and leaves the decision up to me!. Had an errand this time while my car was being serviced -- no problem; I was chauffeured over to get my hair done and picked up gain as soon as I called. They caught the problem when it was serviced in April. After reviewing that full service report, they notified me the problem would cause a problem in the future, so I called and go an appointment. Voila, all done - and a free car wash! Awesome! More