Hendrick Toyota Apex

Don't go anywhere else! First off, i just recently bought a 2000 Toyota tacoma from a lot that I probably shouldn't have gotten it from (not Toyota Dealer related). Turned ou First off, i just recently bought a 2000 Toyota tacoma from a lot that I probably shouldn't have gotten it from (not Toyota Dealer related). Turned out the truck had a single Cat Converter on there so within a week it trips on the check engine light. I've done my research on this truck and it runs on California emissions standards. Here I am going around looking at places to repair my trucks Cat issue. I'm the guy who is hesitant about going to a dealership to have it all done because of the fear of paying to much and swindlers. At this point it's coming close to the time to have my truck inspected and i know I'm screwed unless i give in and go to the dealership, so i do. As i drop off off my truck they assigned me to my service advisor Sam, I explain my problem and he tells me he has the Cat for the truck in the shop and said would be ready with in the next day or two. I go ahead and ask them to run an addition diagnostic on the truck to make sure no other fault codes popped up. After I left, about and hour later Sam gives me a call right on about closing time at Toyota and tells me some bad news. He then told me that my truck, since it runs on the Calif. Emissions standard needs two Cat Converters not just the one aftermarket Cat that was put on by the nut-job owner before me. Now, apart from the bad news given to me, He was on point, and didn't waste any time at all having some one look at the truck, and best of all he didn't wait till the next day to contact me about it either. The next day i called him again and told him to go through with ordering the additional cat to put on the truck, so he did and told me it would take to about the end of the week to get the cat and install them both. I get a call about two days latter and it was Sam telling my truck was already done and it was only thursday. I went from hesitant to all for the the dealership. Sam and the service team did a remarkable job fixing the truck and for the great on-point customer service. He was on top of it all and never disappointed me. I know for sure I'm going back there. Like the title says "Don't go anywhere else!" You all got my five stars! More

systems check for trip and detailing of car Joey was fantastic !!!..did everything i asked and answer all my questions...truly a super job !!!!..i feel safe on the road now...Nancy Vick Joey was fantastic !!!..did everything i asked and answer all my questions...truly a super job !!!!..i feel safe on the road now...Nancy Vick More

Toyota of Apex, NC I bought my Corolla last July 6, 2013. Brett Ingells sold me my Corolla. Brett knew that it was the car for me and I have been very happy with my ca I bought my Corolla last July 6, 2013. Brett Ingells sold me my Corolla. Brett knew that it was the car for me and I have been very happy with my car. He is an Outstanding Salesman! Nat Welles took care of my 10,000 service. I felt "so well taken care of" - Very accommodating! Aimed to please ~ Thank You! Am glad I am with Toyota Scion of Apex, NC. More

Check engine The light had been on for a while but they really where able to pin point the issue and gave me a good peace of mind. The light had been on for a while but they really where able to pin point the issue and gave me a good peace of mind. More

AC service Scion TC Contacted service about ac not blowing cold in Scion TC (ac was serviced 11 months prior at this location). Sam took notice and order parts to do com Contacted service about ac not blowing cold in Scion TC (ac was serviced 11 months prior at this location). Sam took notice and order parts to do complete repair. He was very cordial and advise me on all items required to be work on and assured me that dealership will honor warranty. Service was completed at no cost and vehicle working great. Very nice to have faith in a service dealership that will honor its work and work to resolve issues quickly. I have greater trust in this dealership and will not hesitate to take vehicle here for follow up or any other service needs. More

The service staff was very friendly and answered all questions to my satisfaction. I also asked and received information about other services for my vehicle that was not related to my visit, and if it questions to my satisfaction. I also asked and received information about other services for my vehicle that was not related to my visit, and if it were not for the location of this dealership, I would have my vehicle serviced by them. I live in southeast Wake County, and there isn't a Toyota dealership in that area. The brake work that I had done was very competitively priced, and am very satisfied with the work. More

Service Customer Satisfaction has been the obvious #1 goal since this dealership opened. I have purchased used and serviced with this Toyota of Apex and alway Customer Satisfaction has been the obvious #1 goal since this dealership opened. I have purchased used and serviced with this Toyota of Apex and always leave knowing I have been taken care of! More

I brought my Carolla in for a factory recall. The internal computer had to be reprogrammed. While there I asked them to check the battery and alternator since the battery had died for no apparent re internal computer had to be reprogrammed. While there I asked them to check the battery and alternator since the battery had died for no apparent reason. They returned the car to me in one and a half hours telling me that all was well. When I got home I found that the (red) positive (snap on) battery terminal cover was removed and not put back in place and the access door to the plug (under the dash) for the computer was hanging open! If the mechanic can't take the time to perform such simple tasks how well has he done the job???? Previously I brought my Tacoma in for an oil change and tire rotation. When I got home I found that one of the locking lug nuts was missing from one of the wheels!!!! It took two more trips back to finally get the nut replaced (another hour wait). The people who welcome you to service are very cordial. But I have serious reservations about the actual service technicians capabilities. I'm presently considering going to a different dealer! More

Went in for warranty work, they found a few other things that really needed work, then charged LESS than their own estimate - very reasonable. Amber warned me that when they replaced the part under warrant that really needed work, then charged LESS than their own estimate - very reasonable. Amber warned me that when they replaced the part under warranty, usually another part needed to be replaced, so I was prepared to have to examine that tissue, but they found the second part was fine. Great service with no pressure to up sale - like many garages do now. More

Michael was great! He helped me out so I could take full advantage of my last Toyota Care plan. He was very friendly and reassuring! advantage of my last Toyota Care plan. He was very friendly and reassuring! More