Hendrick Toyota Apex

My contact with Danielle continues to be fair and reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that will make my service visit lower. She respects my time and seems genuinely interested in making sure that I am very happy with the work the dealership provides. All of our interactions are professional and friendly. More

My 5K oil change, tire rotation and state inspection were done in a timely efficient manner. They washed my car and used my coupon for a discount! Overall very satisfied and will definitely recommend Toyota done in a timely efficient manner. They washed my car and used my coupon for a discount! Overall very satisfied and will definitely recommend Toyota of Apex. More

I made a 30K service appointment online. In the notes portion, I noted that the coin compartment needed repairing. When I dropped the vechicle off the evening before the scheduled service, I was complet portion, I noted that the coin compartment needed repairing. When I dropped the vechicle off the evening before the scheduled service, I was completely ignored. I waited approximately 15 mintutes without anyone acknolweging that I required assistance. I went inside and asked for assitance and the service rep was very nonchalant and unapologetic about my wait. Instead of looking up my name and pulling the record for my appointment, I had to repeat everything to include making note to talk about the coin compartment repair. I provided a cell phone number to call once completion of the service instead of the home number on record since I would be at work. I did not receive a phone call on my cell (or work number that is included in my appointment information). I did have a message on my home phone later that night that my vehicle was ready for pick up (I had picked it up). Upon picking up the vechicle, I did receive an apology for the previous day reference my complaint about being ignored. I was offered the dealership coupon book (actually I saw the advertisement and asked questions about it). The coupon book did save me money on my service. However, I left the service department after paying. My son took the vehicle home. Upon returning home that evening, he noted that the coin compartment had not been repaired and when he asked, the service rep said he would have to make another appointment for it. I was livid. What is the point of me filling out the servie request online before going to the dealership and still having to repeat my servie requirements once there if they aren't going to do it? I think the service provided was poor at best. I am a toyota and lexus owner and will drive 50 miles out of the way if this is the service that I can expect to receive here in the future. I do not have time to make service appointments weekly or montly for the same thing. More

Johnathan Honey in service was great! He went above and beyond!! We also talked with finance about purchasing a extended warranty but we were not please with the finance person and not answering our quest beyond!! We also talked with finance about purchasing a extended warranty but we were not please with the finance person and not answering our questions directly and honestly. Unfortunately my husband is in heavy machinery sales and caught on to his trick quickly. However, we will continue to use this dealership for service… outstanding :-) More

Great service and friendly service person. Good advice Great service and friendly service person. Good advice and recommendation. Not just based on cost but they took into consideration about me driving Great service and friendly service person. Good advice and recommendation. Not just based on cost but they took into consideration about me driving habits before recommending a product. More

Thank you for the great auto service you have rendered for my Toyota Sienna. The Service Manager, Nicholas Pitts, was prompt and very courteous. I would certainly recommend service to others. for my Toyota Sienna. The Service Manager, Nicholas Pitts, was prompt and very courteous. I would certainly recommend service to others. More

Great experience, always great service, we love our Rav4 and our Scion I know you want me to rate the service center but I won't do it again because I don't like to write and our Scion I know you want me to rate the service center but I won't do it again because I don't like to write More

I took my 2007 Prius in to have the HV water pump replaced under a recall campaign. When I called to see if they were done, I was told that the other water pump (the one on the engine) was leaking a replaced under a recall campaign. When I called to see if they were done, I was told that the other water pump (the one on the engine) was leaking and should be replaced at a cost of about $350. Tyrone said that when the technician had the car on the rack, he noticed a line of dried sludge leading back to the water pump. I thanked him for the info and said I would consider it. As my wife drove me to pick up the car, we browsed a Toyota owners forum online and found dozens of posts concerning this same coincidence - when replacing the HV water pump, the service department recommended replacement of the engine water pump. When I got to the garage, I asked Tyrone if he would show me the evidence. He indicated I would have to make an appointment to return the car, so they could put it up on a rack for me. I asked him whether he added any coolant to the engine and he said no. I asked him if the reservoir was indicating low fluid and he said no but he was sure it was leaking just the same. I asked him why I hadn't observed any puddles of coolant where I park and he said it was only leaking out as I drove but not when I'm parked with the engine off. I told him I had just had the car inspected 2 days prior to this at Firestone and they had not indicated any low fluids. I checked it myself when I got home and the fluid level is normal. End of story. I will find another garage for my Prius, as I cannot trust these guys! More

Employees and service was great! I needed a new windshield and Hendrix allowed Glass Solutions to replace it at Hendrix the same day as my 45,000 mile maintenance service. That 's what I call SERV windshield and Hendrix allowed Glass Solutions to replace it at Hendrix the same day as my 45,000 mile maintenance service. That 's what I call SERVICE! More

My visit was for 20,000 mile oil change and routine service. This has always been a hastle to get done except at Hendrick, where I can wait for the vehicle in the comfort of the waiting room, with TV, service. This has always been a hastle to get done except at Hendrick, where I can wait for the vehicle in the comfort of the waiting room, with TV, wireless internet and a cup of coffee or bottle of water. I also appreciate getting a free truck wash during my visit. More