Hendrick Toyota Apex

Excellent service from start to finish Efficient and friendly service from the greeting to the pick up. The car wash was an unexpected bonus. Brian explained everything clearly regarding t Efficient and friendly service from the greeting to the pick up. The car wash was an unexpected bonus. Brian explained everything clearly regarding the process and the outcome. Thanks Brian More

Service -Oil Change, All Point Insp, and Seal Replacement I received outstanding service on my recent service. The service advisor, Brian Bess) was outstanding. He explained thoroughly items found during th I received outstanding service on my recent service. The service advisor, Brian Bess) was outstanding. He explained thoroughly items found during the inspection that needed to be fixed. He offered me a loaner car since the part had to be ordered. He followed up with me the next morning and gave me a status and estimated completion time for the repair. His focus on customer satisfaction was truly refreshing. I will definitely have all of my service and repairs down at this dealership. It is well run, provides top notch service, and treats the customer with the utmost care. Thank you Brian Bess for the wonderful experience! More

Total disregard for customer I arrived at the service center for a routine maintenance and an issue with one of the tires. Was advised by the assistant manager who was the advisor I arrived at the service center for a routine maintenance and an issue with one of the tires. Was advised by the assistant manager who was the advisor that it would take about an hour. After over 2 hours of wait and after 3 follow ups, I was advised that they couldn’t perform the work and asked me to return another day. On top of it, they tried to charge me for service that was not even performed. I raised my concern to the manager and asked them to put themselves in my shoes on the experience - the response was, sorry it’s not Hendrick toyota’s fault to keep me waiting and not informed on the status. This is truly un-professional and quite frankly, very disappointing. I left a message for the service director but haven’t heard back. I hope to hear back from someone so they are mindful of such experience and can be cognizant when dealing with customers in the future. More

Friendly and Good person when i visited another dealership they makes us convience but here branden lix he explained clearly and make us comfort and given good deal as compare when i visited another dealership they makes us convience but here branden lix he explained clearly and make us comfort and given good deal as compare to others and nice friendly and helpful.... More

Quick, convenient, friendly In an afternoon I had my check engine light diagnosed - including ruling out the dumb stuff like gas cap before they took it in -, reviewed in detail In an afternoon I had my check engine light diagnosed - including ruling out the dumb stuff like gas cap before they took it in -, reviewed in detail with me, and fixed. The entire service team, Danielle, especially, are a pleasure to work with. More

Proud new owner of my best car ever! Sofia Pitts as Product Specialist ensured that I received an outstanding experience buying a car at Hendrick Toyota! I gave Sofia the parameters of w Sofia Pitts as Product Specialist ensured that I received an outstanding experience buying a car at Hendrick Toyota! I gave Sofia the parameters of what I was looking for ahead of my visit and she was ready for my visit with cars that met my requirements. After further discussion she realized that I would be interested in a car that had just come in. After driving a couple of the cars I ended up buying the one that had just come in. Sofia listened to what I was looking for and made the whole buying process from beginning to end very streamlined. Sofia is definitely an expert product specialist and knows the Toyota brand and features. The followup was also outstanding when Sofia said that "Hendrick is definitely different, you’re part of the family! Never hesitate to reach out if you have any questions or need help with something!". More

Prompt and courteous service Service advisor (Caitlin) was knowledgeable about what was needed for my 2017 Camry and got the job done promptly. This was the second time she helped Service advisor (Caitlin) was knowledgeable about what was needed for my 2017 Camry and got the job done promptly. This was the second time she helped me and I was impressed with her professionalism. More

Taking pride in outstanding service management! Amber Boeger as Assistant Service Manager originally and then as Service Team Leader has always put my mind@ease with outstanding service management s Amber Boeger as Assistant Service Manager originally and then as Service Team Leader has always put my mind@ease with outstanding service management since she began and that I had the opportunity to work with her! It is always evident that Amber enjoys her job, takes pride in her work, and cares about providing the highest quality to her customers. Amber's expertise continues to impress with a sponge of knowledge, soaking up experiences from 6+ years of working with customers at Hendrick Toyota, making her more and more valuable to her customers and to Hendrick Toyota where she also helps the service organization overall. Amber has the best expertise I have ever seen in service management, in one case even pinpointing that there was a problem after I was told otherwise. I always appreciated that Amber never pressured me to buy a new car, that is the job of sales, but Amber let me know the tipping point when the repairs became costly and a new car was starting to make more sense, then Amber even pointed me in the right direction for upgrading my car. More