Hendrick Toyota Apex

Great Dealership Would highly recommend this dealership. Very happy with my experience at this dealership! Courteous and prompt cust svc employee. Kept me informed Would highly recommend this dealership. Very happy with my experience at this dealership! Courteous and prompt cust svc employee. Kept me informed of progress and sought answer for my question on tires. More

I think i'm becoming spoiled i received a letter from Toyota regarding a recall for a software upgrade and made an appointment. prior to the appointment, my check engine light ca i received a letter from Toyota regarding a recall for a software upgrade and made an appointment. prior to the appointment, my check engine light came on, my 4WD light started flashing, and my traction control shut down. the folks setting up the service appointment were polite and efficient. i had to make some schedule adjustments mid stream and they had no problem accomodating me. their shuttle driver braved the heavy snow falling to get me and another customer home safely. the service staff was quick and efficient and resolved the issues with my truck much faster than i had anticipated. the service dept had to close early due to the bad weatehr and they were great about contacting me to let me know. When looking at the big picture, my only negative comments are relatively trivial: they did not put air in the tires even though the air pressure warning light was on and the truck recieved an overall inspection; they did not reset the clock after disconnecting the battery; and i wish Toyota had communciated that the flex fuel trucks are having software issues resulting in poor starting and various system warntings including a check engine light. Had they done, so i would have brought the truck in sooner and avoided unecessary worries of a major problem. More

Excellent Service Center and Customer Service I am very thankful to this particular Toyota service dept and its highly dedicated employees who helped me tremendously with my car issues. They make I am very thankful to this particular Toyota service dept and its highly dedicated employees who helped me tremendously with my car issues. They make a miserable day of car trouble into one that leaves you with a certain peace of mind. Thank you so much. More

Great Service Hendrick Toyota Scion Apex really takes good care of there customers. Danielle Chirstie is one of the best service advisor. She does a great job every Hendrick Toyota Scion Apex really takes good care of there customers. Danielle Chirstie is one of the best service advisor. She does a great job every time I visit. Very pleased with my experience and my Camry. Great and clean atmosphere Sean Hal More

Usual Excellence Since I bought a used Sienna a couple of years ago, I have had all service performed at Hendrick of Apex, based on my prior good experiences with a Ca Since I bought a used Sienna a couple of years ago, I have had all service performed at Hendrick of Apex, based on my prior good experiences with a Camry I owned. Although there is a constant turnover in service personnel, there is almost never any variation in the quality of the service I get as a customer. Remarkably, the personnel I encounter are always extremely friendly and very helpful to me. I am also most satisfied with the work they perform and have never felt there was any attempt to convince me to get unneeded services, I never miss an opportunity to recommend this dealership to anyone I encounter. More

Review for getting tires, oil change, and extras. I went to the dealership expecting an oil change during my lunch break. Because I also needed tires, but didn’t have the time to sit and wait, Matthe I went to the dealership expecting an oil change during my lunch break. Because I also needed tires, but didn’t have the time to sit and wait, Matthew (service person) offered me a free rental and I could come back in the morning to pick up my vehicle. He informed me of the rebates currently being offered, the price matching (I had already found the tire I wanted at a cheaper price) and coupon acceptance. All together this saved me about $200. I was very happy with this. Of course during the work the mechanics made recommendations of things to replace and fix. I was able to take care of most of that myself. Some things didn’t actually need replaced they were still good, example being the PCV valve and rotors. However, I believe that was only manufacturer recommended changes based on my vehicle mileage. When I picked up my car the tire light was blinking. This was not brought to my attention as something that needed fixed. When I took the car in my tire light was on solid, but not blinking. They said the cause was a bad tire sensor, but they didn’t know if it was only one or multiple. This would require me to bring the vehicle back in at a cost of a couple hundred dollars to fix per sensor. I would thought while having the tires off as I was getting new tires put on they could have checked this. The invoice said the light was blinking when I brought the vehicle in, but it was not. It was on, but not blinking. At night time the blinking is even more annoying than just the solid light. Overall the service was great and I had a good experience. The blinking light was just something small that I would have hoped the mechanics would have noticed. I do think the mechanic did some other small things to benefit the vehicle that wasn't documented like greasing my hydraulics on the back hatch. I noticed the door is opening a bit smoother. More

150,000 mile service I have always had good service here with my 2004 Toyota Sienna and the service personnel have always been helpful and friendly. I greatly appreciate I have always had good service here with my 2004 Toyota Sienna and the service personnel have always been helpful and friendly. I greatly appreciate and value the skill and workmanship of Aaron Moran. More

Friendly service and reliable support I have always had good service here with my 2006 Rav 4 and the service personnel have always been helpful and friendly. I will continue my service wi I have always had good service here with my 2006 Rav 4 and the service personnel have always been helpful and friendly. I will continue my service with this dealership. More

xB Service First of all I would like to say I have driven from Fayetteville for every service and this is due to the awesome customer service that is always give First of all I would like to say I have driven from Fayetteville for every service and this is due to the awesome customer service that is always given at the Apex Dealership. As if it could get any better Danielle was the first person I saw and she was FANTASTIC! She was such a pleasure to deal with that I requested her for my next service. Joe the technician that I had that day was also FANTASTIC! I don't know what it is about this dealership but I find that they just do everything they can to make your visit with them one that you will remember for a long time. I told my wife that when I go there it is like being in a home away from home. That is just how they treat you! Thank you so much Toyota of Apex you ALL are truly exceptional !!!!!!! More

Dan is the Man Dan Johnson was awesome! Needed several things done to my car and he exceeded my expectations. I would definitely request him again! Great job Dan! Dan Johnson was awesome! Needed several things done to my car and he exceeded my expectations. I would definitely request him again! Great job Dan! More