Hendrick Toyota Apex

Fabulous Was in and out quicker than I should have been. Refreshments and cleanliness of waiting room made it seem like I was in there for even less time. Peop Was in and out quicker than I should have been. Refreshments and cleanliness of waiting room made it seem like I was in there for even less time. People were as friendly as they could be. This place comes highly recommended by me. More

First Service of New Car I had an 8:30 appointment for the first service of my new car. The service advisor took my car and told me I should be out in about one hour. I went I had an 8:30 appointment for the first service of my new car. The service advisor took my car and told me I should be out in about one hour. I went into the waiting room, had some coffee, read the newspaper and watched some television. Before I knew it, the service advisor came to get me. He told me everything checked out and walked me to where my car was parked. I was very satisfied with the service. More

Stay away, or bring a loan calculator, financial expert or l They were so friendly. Unfortunately we got a salesperson who was new. promised us oil changes that wound up on his financing contract. They need to t They were so friendly. Unfortunately we got a salesperson who was new. promised us oil changes that wound up on his financing contract. They need to train salespeople a LOT better. The sales staff is great. The financing department needs a lot of work as far as openness and honesty goes. Their service department needs to do the right thing. They do not. There is a lot of paperwork to sign. By the tenth piece they started slapping down the big ones. NOT once did the guy say this is what you are paying for, check the totals. He just presented a monthly payment. he also never suggested he read the numbers. Just sign this way. IN A NUTSHELL. Stay away or bring a loan calculator program, someone who specializes in loans or a financial attorney with you. Also bring a tape recorder. Tape everything. If not, get tthe sales person to put in writing everything he says. My son was screwed. I am the one who prompted him there. Now he is stuck with 2100 in bills only owning the car for 24 hours. More

Service Sevice Dept. changed my oil, filter, and replaced tail light which I didn't even know was out. I thought the warning light for bulb replacement on m Sevice Dept. changed my oil, filter, and replaced tail light which I didn't even know was out. I thought the warning light for bulb replacement on my dashboard was for a bulb on my license plate light - not the tail light. I'm happy service people discivered two lights were out! More

Emissions Test for Registration renewal March 3, 2015. Service on my 2014 Toyota Avalon. Emissions test for registration renewal. In and Out---less than 30 minutes with Free Car Wash. March 3, 2015. Service on my 2014 Toyota Avalon. Emissions test for registration renewal. In and Out---less than 30 minutes with Free Car Wash. More

Out of state and very accomodating We arrived fairly late on Saturday afternoon and they greeted us immediately. Checked out the car we were interested in from their website, found the We arrived fairly late on Saturday afternoon and they greeted us immediately. Checked out the car we were interested in from their website, found the battery dead, replaced it. Gave a reasonable price for our trade (not great, but reasonable). After a test drive we found some issues which they agreed to repair. Took the car back as scheduled a few days later and they were responsive and told us we could return on a convenient day when they had all of the parts which they replaced as agreed. Very good experience and would highly recommend this dealer to anyone looking for a new or used vehicle. More

Prius Service Went to Apex Toyota with a problem concerning my hybrid battery. After spending an hour checking out my system they told me that everything checks ou Went to Apex Toyota with a problem concerning my hybrid battery. After spending an hour checking out my system they told me that everything checks out. There was no charge for the service and they even washed my car. I had use of their free wifi, could have also had coffee and a packaged muffin/fruit Danish. They inspected all systems and advised me of several things I have to have serviced in a six page printout. They even have online scheduling. Great service and very curteous too. More

Great Dealership Would highly recommend this dealership. Very happy with my experience at this dealership! Courteous and prompt cust svc employee. Kept me informed Would highly recommend this dealership. Very happy with my experience at this dealership! Courteous and prompt cust svc employee. Kept me informed of progress and sought answer for my question on tires. More

I think i'm becoming spoiled i received a letter from Toyota regarding a recall for a software upgrade and made an appointment. prior to the appointment, my check engine light ca i received a letter from Toyota regarding a recall for a software upgrade and made an appointment. prior to the appointment, my check engine light came on, my 4WD light started flashing, and my traction control shut down. the folks setting up the service appointment were polite and efficient. i had to make some schedule adjustments mid stream and they had no problem accomodating me. their shuttle driver braved the heavy snow falling to get me and another customer home safely. the service staff was quick and efficient and resolved the issues with my truck much faster than i had anticipated. the service dept had to close early due to the bad weatehr and they were great about contacting me to let me know. When looking at the big picture, my only negative comments are relatively trivial: they did not put air in the tires even though the air pressure warning light was on and the truck recieved an overall inspection; they did not reset the clock after disconnecting the battery; and i wish Toyota had communciated that the flex fuel trucks are having software issues resulting in poor starting and various system warntings including a check engine light. Had they done, so i would have brought the truck in sooner and avoided unecessary worries of a major problem. More

Excellent Service Center and Customer Service I am very thankful to this particular Toyota service dept and its highly dedicated employees who helped me tremendously with my car issues. They make I am very thankful to this particular Toyota service dept and its highly dedicated employees who helped me tremendously with my car issues. They make a miserable day of car trouble into one that leaves you with a certain peace of mind. Thank you so much. More