Hendrick Toyota Apex

always good I bought my tundra in 2014 at Hendrick toyota and have been servicing it there ever since. The staff is always friendly and helpfull. I have 75k on m I bought my tundra in 2014 at Hendrick toyota and have been servicing it there ever since. The staff is always friendly and helpfull. I have 75k on my truck and go there every month. Pete the gentleman who drives the shuttle is always punctual and gets me home and picked up in a timely manner. If you have to take the shuttle make sure you ask for Pete!! More

30K maint. on Highlander First class service, as always. Paula gets me in and out in an hour or so every time. Purchased this car new from Hendrick and I have never had a prob First class service, as always. Paula gets me in and out in an hour or so every time. Purchased this car new from Hendrick and I have never had a problem with this vehicle. More

I dealt with Branden Shatto. Brandon was efficient and helpful in explaining what was happening and what needed to happen with my car maintenance. I had another appointment Thursd Brandon was efficient and helpful in explaining what was happening and what needed to happen with my car maintenance. I had another appointment Thursday So I couldn't remain then. He very graciously set up the next appointment and explained everything. I will look forward to seeing him again and having my car brought up to its needed efficiency. Thank you Geraldine Ingram More

Excellent Service Sam was excellent. He kept me informed on 2 issues that needed to be addressed. I authorized the need to balance my tires and do the annual inspection Sam was excellent. He kept me informed on 2 issues that needed to be addressed. I authorized the need to balance my tires and do the annual inspection. This ultimately saved me time. He answered my questions. I was very satisfied with the service I received. More

Excellent This was a truly excellent experience. The salesperson was courteous, professional, and shared information with me that was down to earth so I had no This was a truly excellent experience. The salesperson was courteous, professional, and shared information with me that was down to earth so I had no problem with understanding what was going on from the time I arrived until I drove off the lot. He made sure I was very comfortable while I waited. I will surely go there in the future and would recommend highly this dealership. This was my second visit and experienced the same for both times I received service there. More

Poor customer service I was at the dealership getting my car serviced for an oil. When I went to drop off my car, they told me it will take 1hr and 15 minutes so I decided I was at the dealership getting my car serviced for an oil. When I went to drop off my car, they told me it will take 1hr and 15 minutes so I decided to just wait. It ended up being 3 hours and I was beyond frustrated. If I hadn't enquired about it, it would have taken even longer. They kept telling me their service department got backed up. In such case, I would have expected them to inform me but they never did u until I decided to ask them after waiting for 2 hrs. When I did ask, I was told to wait another 10 minutes but even after that I ended up waiting 1 additional hr. More

Excellent service Louise Chinn was my service cooridinator and she made the experience. Quality in set up, follow up, and getting me out of the door happy. The tires a Louise Chinn was my service cooridinator and she made the experience. Quality in set up, follow up, and getting me out of the door happy. The tires are and after thought. She didn't hard sell me, she upgraded my tires by offering me tired based on questions that drive me to my driving style and patterns. Her quality reflected on the dealership. Tom More

Ask for Louise Louise Chinn is a super service advisor - ASK for her! She will take her time with you and explain everything to you. She will also answer all of yo Louise Chinn is a super service advisor - ASK for her! She will take her time with you and explain everything to you. She will also answer all of your questions. Best service that I have ever had at this dealership all because of Louise. Thank you, Louise! More

What Service!!! Paula was the best! She took care of everything for me!! What a real customer service rep should be from being to end! What a treat Paula was the best! She took care of everything for me!! What a real customer service rep should be from being to end! What a treat More

maintenance service front Toyota My service was fine. They offer a complimentary car wash. It was not good, the windows nor was the back of my Rave 4 touch. After service was done. I My service was fine. They offer a complimentary car wash. It was not good, the windows nor was the back of my Rave 4 touch. After service was done. I waited 10 minutes for them to give me my car back. Someone park it and didn't say we're it was. They can do better than that. No completely satisfied. More