Hendrick Toyota Apex

I have bought Toyotas from other dealerships, but I've never actually enjoyed the process. However, purchasing my new Corolla was hands down the most enjoyable and fun car purchase. Xavier was an outstand never actually enjoyed the process. However, purchasing my new Corolla was hands down the most enjoyable and fun car purchase. Xavier was an outstanding salesman. He was very kind and courteous but also listened to what was important to me and helped me pick the best car for my needs without pushing me into any decisions. I am definitely recommending Xavier to any of my friends or family in the area that are shopping for a new vehicle. More

I have a gone for Toyota Prius Recall related issue which had my car Safety recall notification. I was told that i have an ECU problem rather Inverter converter issue and not part of recall related (I was gi had my car Safety recall notification. I was told that i have an ECU problem rather Inverter converter issue and not part of recall related (I was given a qoute for ECU-$2750). I went for second opinion and found out that it was indeed related to Recall inverter and converter issue and nothing to do with ECU and was fixed for $1000. Please make sure you go for second opinion for such repairs cause these service centers are absolutely looking after their interest and having a limited knowledge will through the ball in their court. More

Excellent customer service by Xavier. He is motivated, efficient and doesn’t beat around the bush. Highly recommend this dealership. Thank you Hendricks for a painless experience. efficient and doesn’t beat around the bush. Highly recommend this dealership. Thank you Hendricks for a painless experience. More

I received EXCELLENT & PROFESSIONAL service today on the purchase of my brand new vehicle from Car Salesman Raymone Maye, his manager DC was great also. Thank You! purchase of my brand new vehicle from Car Salesman Raymone Maye, his manager DC was great also. Thank You! More

Had a wonderful purchasing experience with Tom McClay. He was very personable and knowledgeable of the Highlander we bought. Would certainly recommend Tomato anyone wishing to buy a car used or new! He was very personable and knowledgeable of the Highlander we bought. Would certainly recommend Tomato anyone wishing to buy a car used or new! More

I bought car on August 27 2020. My dealer was Brian Dean, I had a great experience he was very professional, friendly and helpful. Thank you Brian I had a great experience he was very professional, friendly and helpful. Thank you Brian More

No longer a repeat customer due to unresolved issue I am sharing this to make others aware of an ongoing issue that I have been experiencing following the recent purchase of my 2020 Corolla Hatchback in I am sharing this to make others aware of an ongoing issue that I have been experiencing following the recent purchase of my 2020 Corolla Hatchback in June. The initial sale seemed to go well and our sales associate was great. At that time the business manager Angelo Terry offered the option to delay the first car payment for 90 days. My husband and I appreciated this offer. When that offer was not processed in time and my husband called to follow-up, Angelo offered to send a gift card in the amount of one car payment ($386.13), which never arrived. Angelo later called to request that we come in to sign a form that was not completed at the time of the original sale, due to no fault of our own. We were not happy that we were being asked to go out of our way for Angelo’s mistake, so someone was sent to bring the form to us. During this phone conversation my husband mentioned that the gift card Angelo promised had not arrived. He promised to follow-up and make sure it was mailed. The form was signed when someone brought it to our home shortly after this conversation, but the gift card that was promised again never arrived. I then followed up and spoke to Angelo’s director Ryan Aquino. He explained that he wanted to check further into this and work to resolve my issue. Ryan arranged to call me back later in the day. I never received a return call from Ryan, so I left a voicemail to follow-up a couple of days later. I did not receive a return call, so I followed up again and left another voicemail at the beginning of the next week. After receiving no response, I followed up a few days later and requested to speak to the general manager, since Ryan was not being responsive. I was connected directly to Ryan at that time. He informed me that he listened to a recording of a previous call my husband had with Angelo (which we were never informed of at the time of the initial call) and confirmed that a gift card was mentioned, but no specific amount was specified. I assume this was the second call my husband had with Angelo and conveniently the first one was disregarded or not recorded. Ryan offered to send a $50 gas card, but I let him know that I would need to discuss what was said with my husband, because that did not come close to matching up with what was originally offered. My husband left a voicemail for Ryan later that day requesting a call back, but never received a return call. A couple of days later, he left another voicemail for Ryan to follow-up. We have not heard back from him. We were blatantly lied to and have no other way of resolving this issue after patiently and in good faith trying to resolve this matter in the appropriate fashion, so I am providing this review. This is the third car we have purchased from the Hendrick organization and will no longer be a repeat customer after this experience. Thank you for taking the time to consider my concerns. More